The impact of internal and external shock factors on the quality of credit card services: Focus on personal information leakage in 2014 and MERS in 2015

<p>Consumers have become the targets of a dual threat; more frequent requests for personal information and increased multitasking leading to distraction. This paper investigates the impact of cognitive load on the propensity to disclose personal information. A between-subjects experimental design was employed wherein participants completed a fictitious company questionnaire which asked for personal information whilst participants simultaneously remembered a 7-digit (Cognitive load condition) or 2-digit (Control condition) number. Upon completion of the questionnaire participants were asked to recall their number before answering several additional surveys and demographic questions. The results suggest that cognitive load influences the level of personal information disclosure in such a way that individuals tasked to remember a 7-digit number were more likely to disclose their personal information. Results also demonstrated the impact of information sensitivity, perceived risk, perceived worry, and need for cognition on three dependent variables: absolute disclosure, quality of disclosure, and response latency. The research adds greater nuance to the privacy paradox literature by proposing cognitive load as a key factor. Moreover, the results provide implications for marketing practitioners and policymakers regarding the acquisition of consumer’s personal information.</p>

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The Impact of Strategic Planning in Palestinian Municipalities on the Quality of Service Provided to Its Citizens

International Business Research ◽

10.5539/ibr.v12n5p69 ◽

2019 ◽

Vol 12 (5) ◽

pp. 69

Author(s):

Asma´ Omar Dris Kharroub ◽

Majeed Mustafa cOthmanMansour

Keyword(s):

Quality Of Service ◽

Strategic Planning ◽

Personal Information ◽

Secondary Data ◽

Primary Data ◽

Strategic Choices ◽

Level Of Satisfaction ◽

The Impact ◽

Creativity And Innovation

The purpose of this study is to investigate the impact of strategic planning in Palestinian Municipalities on the Quality of service provided to citizens. Secondary data were obtained by reviewing journals, books, bulletins, textbooks, scientific articles, newspapers, periodicals etc. Primary data was collected by a specific questionnaire. The questionnaire consisted of (45) items divided into three main sections: personal information, the strategic planning, and the dimensions of the quality. A random sample of One hundred and twenty (120) questionnaires were distributed to the employees of Jenin Municipality, one hundred and fourteen (114) questionnaires were retrieved and 6 cases were (missing cases). The researcher adopted SERVQUAL model in this study and made some adaptation on it to match the main objectives of the study. In order to answer the study question the researcher followed the analytical descriptive approach and tested three main hypotheses which were clarified in the study. The Main findings showed that strategic planning has a positive correlation and impact on the quality of the service provided to citizens, as well as the sub-hypothesis, (tangibility, reliability, responsiveness, empathy, and assurance) examined by the view of respondents and this applies to all the four factors (vision, mission, objectives, and the strategic choices), the level of satisfaction of the quality of the service provided by Jenin municipality which was measured by the employees was moderate. The researcher recommended the Palestinian Municipalities to promote quality culture and encourage employees to participate in continuous improvement processes and opportunities for creativity and innovation.

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Examining consumers’ emotions toward privacy and its effect on information protection behavior: A case of personal information leakage from credit card companies

The Journal of Internet Electronic Commerce Resarch ◽

10.37272/jiecr.2021.06.21.3.145 ◽

2021 ◽

Vol 21 (3) ◽

pp. 145-161

Author(s):

Jinyoung Han ◽

Hyungjin Lukas Kim ◽

Insoo Son

Keyword(s):

Credit Card ◽

Personal Information ◽

Information Leakage ◽

Information Protection

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Exacerbating the privacy paradox: Investigating cognitive load’s impact on disclosure

10.26686/wgtn.17148503.v1 ◽

2021 ◽

Author(s):

◽

Paul Harrison

Keyword(s):

Cognitive Load ◽

Perceived Risk ◽

Information Disclosure ◽

Personal Information ◽

Load Condition ◽

Disclosure Quality ◽

Key Factor ◽

Privacy Paradox ◽

The Impact

<p>Consumers have become the targets of a dual threat; more frequent requests for personal information and increased multitasking leading to distraction. This paper investigates the impact of cognitive load on the propensity to disclose personal information. A between-subjects experimental design was employed wherein participants completed a fictitious company questionnaire which asked for personal information whilst participants simultaneously remembered a 7-digit (Cognitive load condition) or 2-digit (Control condition) number. Upon completion of the questionnaire participants were asked to recall their number before answering several additional surveys and demographic questions. The results suggest that cognitive load influences the level of personal information disclosure in such a way that individuals tasked to remember a 7-digit number were more likely to disclose their personal information. Results also demonstrated the impact of information sensitivity, perceived risk, perceived worry, and need for cognition on three dependent variables: absolute disclosure, quality of disclosure, and response latency. The research adds greater nuance to the privacy paradox literature by proposing cognitive load as a key factor. Moreover, the results provide implications for marketing practitioners and policymakers regarding the acquisition of consumer’s personal information.</p>

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Self-Compassion and Quality of Life in Adults Who Stutter

American Journal of Speech-Language Pathology ◽

10.1044/2020_ajslp-20-00055 ◽

2020 ◽

Vol 29 (4) ◽

pp. 2097-2108

Author(s):

Robyn L. Croft ◽

Courtney T. Byrd

Keyword(s):

Quality Of Life ◽

Social Connectedness ◽

The Self ◽

Future Research ◽

Self Compassion ◽

Adults Who Stutter ◽

And Gender ◽

Relationship Of ◽

The Impact

Purpose The purpose of this study was to identify levels of self-compassion in adults who do and do not stutter and to determine whether self-compassion predicts the impact of stuttering on quality of life in adults who stutter. Method Participants included 140 adults who do and do not stutter matched for age and gender. All participants completed the Self-Compassion Scale. Adults who stutter also completed the Overall Assessment of the Speaker's Experience of Stuttering. Data were analyzed for self-compassion differences between and within adults who do and do not stutter and to predict self-compassion on quality of life in adults who stutter. Results Adults who do and do not stutter exhibited no significant differences in total self-compassion, regardless of participant gender. A simple linear regression of the total self-compassion score and total Overall Assessment of the Speaker's Experience of Stuttering score showed a significant, negative linear relationship of self-compassion predicting the impact of stuttering on quality of life. Conclusions Data suggest that higher levels of self-kindness, mindfulness, and social connectedness (i.e., self-compassion) are related to reduced negative reactions to stuttering, an increased participation in daily communication situations, and an improved overall quality of life. Future research should replicate current findings and identify moderators of the self-compassion–quality of life relationship.

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Surgery for Lung Cancer and the Consequences for the Swallow

Perspectives of the ASHA Special Interest Groups ◽

10.1044/persp1.sig13.162 ◽

2016 ◽

Vol 1 (13) ◽

pp. 162-168

Author(s):

Pippa Hales ◽

Corinne Mossey-Gaston

Keyword(s):

Lung Cancer ◽

Treatment Options ◽

Vocal Cord Palsy ◽

Subsequent Treatment ◽

Physiological Reserve ◽

Palliative Phase ◽

And Function ◽

The Impact ◽

Swallow Function

Lung cancer is one of the most commonly diagnosed cancers across Northern America and Europe. Treatment options offered are dependent on the type of cancer, the location of the tumor, the staging, and the overall health of the person. When surgery for lung cancer is offered, difficulty swallowing is a potential complication that can have several influencing factors. Surgical interaction with the recurrent laryngeal nerve (RLN) can lead to unilateral vocal cord palsy, altering swallow function and safety. Understanding whether the RLN has been preserved, damaged, or sacrificed is integral to understanding the effect on the swallow and the subsequent treatment options available. There is also the risk of post-surgical reduction of physiological reserve, which can reduce the strength and function of the swallow in addition to any surgery specific complications. As lung cancer has a limited prognosis, the clinician must also factor in the palliative phase, as this can further increase the burden of an already compromised swallow. By understanding the surgery and the implications this may have for the swallow, there is the potential to reduce the impact of post-surgical complications and so improve quality of life (QOL) for people with lung cancer.

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