A Study on the Development of a Measuring Instrument of Educational Service Quality for the Department of Airline Services Using Delphi Method

Shin Young Bae; Suk-Ki Hong

doi:10.15706/jksms.2021.22.3.003

A Study on the Development of a Measuring Instrument of Educational Service Quality for the Department of Airline Services Using Delphi Method

Journal of Korea Service Management Society ◽

10.15706/jksms.2021.22.3.003 ◽

2021 ◽

Vol 22 (3) ◽

pp. 58-83

Author(s):

Shin Young Bae ◽

Suk-Ki Hong

Keyword(s):

Service Quality ◽

Delphi Method ◽

Educational Service ◽

Measuring Instrument

Download Full-text

The Effects of Entrepreneurship Educational Service Quality on Student Satisfaction, Professor Trust, and Word of Mouth

Korea Association of Business Education ◽

10.23839/kabe.2019.34.4.315 ◽

2019 ◽

Vol 34 (4) ◽

pp. 315-334

Author(s):

Hyun－Hwa Jung ◽

Kyung－Wan Kang ◽

Jong－Bok Park

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Word Of Mouth ◽

Educational Service

Download Full-text

The Effect of Foreign Students’ Perception of Educational Service Quality on Intention to Recommendation : Differences of perception between students in national universities and private universities

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2018.11.30.11.385 ◽

2018 ◽

Vol 30 (11) ◽

pp. 385-400

Author(s):

Mian Wang ◽

Lee Heeseung

Keyword(s):

Service Quality ◽

Foreign Students ◽

Private Universities ◽

Educational Service ◽

National Universities

Download Full-text

The Effects of Educational Service Quality on Service Value, Customer Satisfaction, Voluntary Behavioral Intention : Focused on the Moderating Effects of Value Congruence

Journal of Social Science ◽

10.22418/jss.2015.12.54.2.181 ◽

2015 ◽

Vol 54 (2) ◽

pp. 181

Author(s):

Woo-Geuk Shim ◽

Ho-Gyu Choi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavioral Intention ◽

Value Congruence ◽

Educational Service ◽

Moderating Effects ◽

Service Value

Download Full-text

A Study on the Effect of Educational Service Quality on Career Decision-Making Self-efficacy

Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing - Studies in Computational Intelligence ◽

10.1007/978-3-030-92317-4_8 ◽

2022 ◽

pp. 102-113

Author(s):

Myungkyum Kim ◽

Jongwoo Park ◽

Mikyung Cho

Keyword(s):

Decision Making ◽

Service Quality ◽

Self Efficacy ◽

Career Decision ◽

Educational Service ◽

Career Decision Making

Download Full-text

Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs

Journal of Hospitality Leisure Sport & Tourism Education ◽

10.1016/j.jhlste.2016.04.001 ◽

2016 ◽

Vol 18 ◽

pp. 81-91 ◽

Cited By ~ 5

Author(s):

Jingxian Zhang ◽

Junqi Wang ◽

Sophia D. Min ◽

Kenny K. Chen ◽

Haiyan Huang

Keyword(s):

Service Quality ◽

Sport Management ◽

Student Experiences ◽

Educational Service

Download Full-text

The Effect of University's Educational Service Quality on International Students' Self-Esteem, Major Satisfaction, and Loyalty

Journal of Tourism Management Research ◽

10.18604/tmro.2020.24.4.37 ◽

2020 ◽

Vol 24 (4) ◽

pp. 803-827

Author(s):

Chonghwa Jung ◽

◽

Kichul Bae

Keyword(s):

International Students ◽

Service Quality ◽

Self Esteem ◽

Educational Service ◽

Major Satisfaction

Download Full-text

The impact of educational service quality on learning participation and learning satisfaction : focusing on Chinese students

Journal of Tourism Management Research ◽

10.18604/tmro.2018.22.5.17 ◽

2018 ◽

Vol 22 (5) ◽

pp. 357-382

Author(s):

Mengyao Zhang ◽

◽

Woosung Choi

Keyword(s):

Service Quality ◽

Chinese Students ◽

Educational Service ◽

Learning Satisfaction ◽

The Impact

Download Full-text

The Impacts of Educational Service Quality on Student Satisfaction, Commitment and Loyalty - Focused on Middle School Students in Henan Province of China -

The Journal of China Studies ◽

10.20288/jcs.2018.21.2.201 ◽

2018 ◽

Vol 21 (2) ◽

pp. 201-221

Author(s):

Quan Li ◽

◽

Sung-Joon Yoon

Keyword(s):

Middle School ◽

Middle School Students ◽

Service Quality ◽

Student Satisfaction ◽

Henan Province ◽

Educational Service ◽

School Students

Download Full-text

The Effects of Educational Service Quality on Student Performance through Student Satisfaction

Journal of Fisheries and Marine Sciences Education ◽

10.13000/jfmse.2017.29.2.560 ◽

2017 ◽

Vol 29 (2) ◽

pp. 560-569 ◽

Cited By ~ 3

Author(s):

Won-Geun SO ◽

Ha-Kyun KIM

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Student Performance ◽

Educational Service

Download Full-text

MARKETING INFORMATION ANALYSIS ON EDUCATIONAL SERVICE QUALITY IN TERMS OF INNOVATIVE ACTIVITY

The Turkish Online Journal of Design Art and Communication ◽

10.7456/1080mse/004 ◽

2018 ◽

Vol 8 ◽

pp. 31-38

Author(s):

V.I. Nabokov ◽

V.D. Mingalev ◽

A.L. Pustuyev ◽

V.M. Sharapova ◽

O.A. Grytsova ◽

...

Keyword(s):

Service Quality ◽

Innovative Activity ◽

Educational Service ◽

Information Analysis ◽

Marketing Information

Download Full-text