The Effect of University's Educational Service Quality on International Students' Self-Esteem, Major Satisfaction, and Loyalty

2020 ◽  
Vol 24 (4) ◽  
pp. 803-827
Author(s):  
Chonghwa Jung ◽  
◽  
Kichul Bae
Keyword(s):  
International Students ◽  
Service Quality ◽  
Self Esteem ◽  
Educational Service ◽  
Major Satisfaction

International students’ service quality evaluations towards Turkish universities

2020 ◽  
Vol 28 (3) ◽  
pp. 151-164
Author(s):  
Zehra Bozbay ◽  
Fakhri Baghirov ◽  
Ye Zhang ◽  
Amran Rasli ◽  
Meltem Karakasoglu
Keyword(s):  
International Students ◽  
Service Quality ◽  
Developing Country ◽  
Design Methodology ◽  
Decision Makers ◽  
Educational Service ◽  
Public And Private ◽  
Content Type ◽  
Quality Literature ◽  
Practical Implications

Purpose This paper aims to investigate international students’ perception and satisfaction towards Turkish universities’ service quality. Design/methodology/approach This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private universities in Turkey. Findings Based on findings of this study, there is negative gap between perception and expectation for all 35 items in questionnaire among international students. Practical implications This study adds on educational service quality literature in developing country, specifically in Turkey. Additionally, decision-makers, institutions, etc. can use findings of this study to overcome the dissatisfactions and difficulties faced by international students in Turkey. Originality/value This study fulfills identified need to study international students’ perception and satisfaction towards Turkish universities.

Attachment, Social Support, Self-Esteem, and Well-Being of Asian International Students

2006 ◽  
Author(s):  
Chetan A. Joshi ◽  
Supavan Khamphakdy-Brown ◽  
Chia-Chih D. C. Wang
Keyword(s):  
Social Support ◽  
International Students ◽  
Well Being ◽  
Self Esteem ◽  
Asian International Students

Structural Model of Service Quality Factors Affecting Loyalty Sustainability

2020 ◽  
Vol 11 (2) ◽  
Author(s):  
Eman Al-erqi ◽  
◽  
Mohd Lizam Mohd Diah ◽  
Najmaddin Abo Mosali ◽  
◽  
...  
Keyword(s):  
International Students ◽  
Service Quality ◽  
Goodness Of Fit ◽  
Structural Model ◽  
Quality Factors ◽  
Factors Affecting ◽  
Measurement Models ◽  
Confirmatory Factor ◽  
The University ◽  
The Impact

This study seeks to address the impact of service quality affecting international student's satisfaction towards loyalty tothe Universiti Tun Hussein Onn Malaysia(UTHM). The aim of thestudy is to develop relationship between service quality factor and loyalty to the university from the international students’ perspectives. The study adopted quantitative approach where data was collected through questionnaire survey and analysed statistically. A total of 246 responses were received and found to be valid. The model was developed and analysed using AMOS-SEM software. Confirmatory factor analysis (CFA) function of the software was to assessed the measurement models and found that all the models achieved goodness of fit. Then path analysis function was used to assessed structural model and found that service qualityfactors have a significant effect on the students’ satisfaction and thus affecting the loyaltyto the university. Hopefully the outcome form this study will benefit the university in providing services especially to the international students.

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