scholarly journals Improving post-sale reverse logistics in department stores: a Brazilian case study

2014 ◽  
Vol 8 (2) ◽  
pp. 325-348 ◽  
Author(s):  
Diana Mery Messias Lopes ◽  
Márcio de Almeida D'Agosto ◽  
Amanda Fernandes Ferreira ◽  
Cintia Machado de Oliveira
Keyword(s):  
Supply Chain ◽  
Performance Management ◽  
Inventory Management ◽  
Reverse Logistics ◽  
Process Management ◽  
Field Research ◽  
Reverse Supply Chain ◽  
Department Stores ◽  
And Performance

Post-sale reverse logistics has grown in importance in the supply chain. As a contribution to scientific innovation, we present a structured procedure for reverse supply chain management of goods after sale. In addition, a comparison is made between the structures of direct supply chains by checking the similarity in terms of transport operations, inventory management and information management, which allows its application in the case study. This paper aims to suggest a procedure to structure the reverse logistics chain which is based on Process Management and consider three basic levels: Product Entry Management, Resource Management and Performance Management in the Reverse Logistics Chain. A bibliographical and documentary review was conducted in addition to a field research with a group of three department stores. The data collected from the companies using questionnaires and interview shows that the application of the procedure suggests that a better structuring of management in post-sales reverse logistics in the retail market can improve financial results in companies by contributing to reduce product returns and consequently its costs, improve efficiency in inventory and storage management, improve assets usage, increase revenue and promote social benefits such as donation of the products which was used and had been returned for charity.

scholarly journals Optimizing the Supply Chain in a Fuel Process Industry

2021 ◽  
Vol 12 (5) ◽  
pp. 549-553
Author(s):  
Amit Agrawal
Keyword(s):  
Supply Chain ◽  
Performance Management ◽  
Inventory Management ◽  
Best Practice ◽  
Business Processes ◽  
Raw Material ◽  
Bottom Line ◽  
Supply Chain Efficiency ◽  
Value Streams ◽  
And Performance

The Supply Chain Improvement (SCO) project is being introduced by KNPC, which recognises the major business advantages of improved hydrocarbon supply chain efficiency. The objectives of this work is to strengthen, optimise, and integrate supply scheduling and processes not just at stage of enterprise, but also throughout the entire KNPC framework. This is expected to lead to an improvement in the company's bottom line and facilitate the management of business operations at the highest level of efficiency, agility and profitability. In ever changing market conditions and globally competitiveness, it is necessary that raw material supply storage and product delivery were carried out at the lowest possible time and efficiency. Otherwise export oriented refinery like KNPC cannot remain in business with profit. KNPC has therefore embarked on ambitious multi-year operational excellence programs aimed at enhancing its operations and business processes that include short / mid-term planning, scheduling, accounting for growth, inventory management, and performance management. The aim is to achieve top-quartile financial results by accessing new value streams, encapsulating business processes of best practice and motivating employees of businesses to work in a collaborative atmosphere within the global and cross-functional business cycle to make smarter, quicker and more competitive choices.

A systematic literature review of healthcare supply chain and implications of future research

2019 ◽  
Vol 13 (4) ◽  
pp. 405-435 ◽  
Author(s):  
Anuj Dixit ◽  
Srikanta Routroy ◽  
Sunil Kumar Dubey
Keyword(s):  
Supply Chain ◽  
Literature Review ◽  
Inventory Management ◽  
Cold Chain ◽  
Future Research ◽  
Research Papers ◽  
Content Type ◽  
Drug Manufacturing ◽  
Customer Training

Purpose This paper aims to review the healthcare supply chain (HSC) literature along various areas and to find out the gap in it. Design/methodology/approach In total, 143 research papers were reviewed during 1996-2017. A critical review was carried out in various dimensions such as research methodologies/data collection method (empirical, case study and literature review) and inquiry mode of research methodology (qualitative, quantitative and mixed), country-specific, targeted area, research aim and year of publication. Findings Supply chain (SC) operations, performance measurement, inventory management, lean and agile operation, and use of information technology were well studied and analyzed, however, employee and customer training, tracking and visibility of medicines, cold chain management, human resource practices, risk management and waste management are felt to be important areas but not much attention were made in this direction. Research limitations/implications Mainly drug and vaccine SC were considered in current study of HSC while SC along healthcare equipment and machine, hospitality and drug manufacturing related papers were excluded in this study. Practical implications This literature review has recognized and analyzed various issues relevant to HSC and shows the direction for future research to develop an efficient and effective HSC. Originality/value The insight of various aspects of HSC was explored in general for better and deeper understanding of it for designing of an efficient and competent HSC. The outcomes of the study may form a basis to decide direction of future research.

scholarly journals The Compostable Coffee Pod: Is PürPod100tm the Best Thing Since Sliced Bread? A Case Study on Club Coffee

2016 ◽  
Vol 8 (3) ◽  
pp. 49
Author(s):  
Sylvain Charlebois ◽  
Paul Uys
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Reverse Logistics ◽  
Food Supply ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Future Research ◽  
Sustainable Food ◽  
Chain Management

<p>With consumer consciousness growing in the area of sustainable food supply, food<br />distribution is looking for methods to embrace, adapt and improve its environmental<br />performance, while still remaining economically competitive. Until recent innovative<br />solutions were developed, coffee pods have been considered as an ecologically unsound<br />approach to single-serve beverages. Some have argued that reverse logistics (recycling) is a<br />better option than green supply chain management (composting). With a particular focus on<br />coffee pods a case study on Club Coffee, which focuses on green supply chain management,<br />is presented for the design of a capacitated distribution network for a two-layer supply chain<br />involved in the distribution of coffee pods in Canada. Our investigation shows that Club<br />Coffee’s relationship is not only critical to fostering the green supply chain ideology, but it is<br />also unique in the business. Findings are presented and limitations and future research are<br />proposed.</p>

scholarly journals Proposal for an approach to evaluate continuity in service supply chains: Case of the Moroccan electricity supply chain

2019 ◽  
Vol 9 (6) ◽  
pp. 5552 ◽  
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Residential Buildings ◽  
Suggested Approach ◽  
Root Cause ◽  
Process Behavior ◽  
Service Supply Chains

The purpose of this paper is to develop an approach to analyse and evaluate continuity in Service Supply Chain (SSC), through a case study. This approach is based on the data-driven quality strategy "Define, Measure, Analyze, Improve, Control" (DMAIC) which is used to drive Six Sigma projects, and on the characteristics of Smart Supply Chain. It combines Business process management (BPM), Supply Chain Operations Reference (SCOR), and the Root cause analysis tree diagram. The chosen case study is the electricity SCC, especially the business process 'management of electricity for residential buildings' of the Moroccan electricity SSC. The paper shows that the suggested approach identifies the discontinuity causes for the studied SSC, improves the business process behavior and manages its control by providing a dashboard that encompasses KPIs for periodically controlling of the SSC "to-be" state.

scholarly journals Multi-criteria supplier selection using fuzzy analytic hierarchy process: case study from a Brazilian railway operator

2017 ◽  
Vol 14 (3) ◽  
pp. 428 ◽  
Author(s):  
Rodrigo Barbosa de Santis ◽  
Leonardo Golliat ◽  
Eduardo Pestana de Aguiar
Keyword(s):  
Supply Chain ◽  
Analytic Hierarchy Process ◽  
Operations Management ◽  
Supplier Selection ◽  
Standard Procedure ◽  
Fuzzy Analytic Hierarchy Process ◽  
Analytic Hierarchy ◽  
And Performance ◽  
Hierarchy Process

The supplier selection problem has been discussed in literature within the supply chain management subject and it is extremely important due to its impact on the entire supply chain configuration, strategy and performance. This work presents a decision model based on the fuzzy analytic hierarchy process method and its application in a real case of maintenance supplier selection in a large Brazilian railway operator. Eight criteria were adopted - technical capacity, financial status, relationship, operations management, security management, infrastructure, historic performance and costs - for evaluating five potential suppliers. In the case study, both first and second ranked suppliers by the method have been selected by the company for providing the services and the model was adopted as a standard procedure within the organization for contracts over US$ 300,000.

AHP Approach for Supplier Selection in a Polyamide Fiber Plant in Supply Chain Management

2011 ◽  
Vol 299-300 ◽  
pp. 1252-1255
Author(s):  
Hui Jin ◽  
Chun Ling Liu ◽  
Xing Yu Wang
Keyword(s):  
Supply Chain ◽  
Supplier Selection ◽  
Supplier Evaluation ◽  
Proposed Model ◽  
Polyamide Fiber ◽  
Fiber Plant ◽  
And Performance ◽  
Supplier Selection Problem

Supplier evaluation and selection is one of the most important components of supply chain, which influence the long term commitments and performance of the plant. Supplier selection is a complex multi-criteria problem which includes both qualitative and quantitative factors. In order to select the best suppliers it is essential to make a trade off between these tangible and intangible factors some of which may conflict. In this paper, an AHP-based supplier selection model is formulated and then applied to a real case study for a polyamide fiber plant in China. The use of the proposed model indicates that it can be applied to improve and assist decision making to resolve the supplier selection problem in choosing the optimal supplier combination.

Decision Support Tools for Managing Unpredictability in the Supply Chain

2000 ◽  
Author(s):  
Carol Vesier
Keyword(s):  
Supply Chain ◽  
Decision Support ◽  
Inventory Management ◽  
Production Scheduling ◽  
Capital Investment ◽  
Investment Strategy ◽  
Decision Support Tools ◽  
Business Outcomes ◽  
Support Tools

Abstract Effectively managing unpredictability requires decision support tools that can predict the financial and business outcomes of various supply chain strategies. This paper will discuss the role of these decision support tools and their characteristics as well as review a case study. In the case study, decision support tools facilitated development of strategies that increased after tax profit by $140 Million. These strategies included: • Reliability improvement strategy: Identifying the reliability improvements that offered the biggest profitability impact. • Supply chain strategy: Defining inventory management and production scheduling rules that ensured order shipment within two days. • Capital investment strategy: Defining when new capacity should come on line as well as the minimum capital investment.

Inventory Management, a Decision Support Framework to Improve Operational Performance

2012 ◽  
pp. 581-600
Author(s):  
Jan van den Berg ◽  
Guido van Heck ◽  
Mohsen Davarynejad ◽  
Ron van Duin
Keyword(s):  
Supply Chain ◽  
Decision Support ◽  
Inventory Management ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Performance Improvements ◽  
Decision Support Framework ◽  
Comparable Performance ◽  
Potential Benefits

Enterprise Resource Planning systems have been introduced to support the efficient and effective execution of business processes. In practice, this may not fully succeed. This also holds in particular for inventory management (IM), which forms a part of supply chain management. Within this research, by analyzing the IM business process theoretically, eleven potential benefits are indicated. Next, by using a Business Intelligence approach, key performance indicators (KPIs) are selected to measure the performance of IM sub-processes. Integration of these approaches yields an IM performance decision support framework that can be used to obtain a generic, coherent picture of the fundamental IM processes in an organization. In addition, by tracking and analyzing KPI measurements, adequate decisions can be prepared towards the improvement of the operational IM performance. The proposed framework is validated using experts’ opinions and a comparative case study. The experts’ comments yielded a list of top-10 KPIs, based on the measurements of which a set of quick wins can be determined. The case study results show that some of the identified potential benefits are also observed in practice. Future research may reveal that comparable performance improvements are possible in other IM environments (and even in other supply chain domains) based on similar decision support frameworks.

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