A Case Study on Persons with Developmental Disabilities Participating in Personalized Support Service

2018 ◽  
Vol 22 (2) ◽  
pp. 53-82
Author(s):  
Jae Oong Jang ◽  
◽  
Kyung Mee Kim ◽  
Keyword(s):  
Developmental Disabilities ◽  
Support Service

The Usefulness of Offering 24/7 Online Support Within a Wider Mix of Professional Services for People With Intellectual and Developmental Disabilities Living Independently: A Qualitative, Multiple Case Study

Inclusion ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 138-154
Author(s):  
Miriam Zaagsma ◽  
Karin M. Volkers ◽  
Mark H. M. Koning ◽  
Geert van Hove ◽  
Alice P. Schippers
Keyword(s):  
Developmental Disabilities ◽  
Multiple Case Study ◽  
Support Service ◽  
Professional Services ◽  
Service Organizations ◽  
Online Support ◽  
Intellectual And Developmental Disabilities ◽  
Multiple Case ◽  
Qualitative Multiple Case Study

Abstract Service organizations for people with intellectual and developmental disabilities (IDD) increasingly use telecare applications to improve their services. This study explored the usefulness of offering the 24/7 online support service DigiContact within a broader mix of professional services for people with IDD living independently. We employed a qualitative multiple case study, in which the cases of nine online support users were reconstructed through semistructured interviews with both support users and their case workers. Thematic analysis showed that online support was used as an addition to regular onsite support to enable a more tailor-made delivery of professional supports. Online support can be valuable for its users by increasing the accessibility of professional support and creating opportunities for more self-direction in support.

scholarly journals Social Innovation and Social Work: A Case Study of the Early Intervention Support Service

2020 ◽  
Author(s):  
Karen Winter ◽  
Laura Neeson ◽  
Daryl Sweet ◽  
Aimee Smith ◽  
Sharon Millen ◽  
...  
Keyword(s):  
Social Work ◽  
Early Intervention ◽  
Social Innovation ◽  
Work Practice ◽  
Social Work Practice ◽  
Support Service ◽  
Policy And Practice ◽  
Child And Family Services ◽  
Set Up

Abstract In a national and international context where there is a concern about the effectiveness of social care services for children and families to address chronic, enduring social problems and where there are finite resources available, the concept of social innovation in social work policy and practice to address need in new ways is receiving increased attention. Whilst an attractive term, social innovation in child and family services is not without its challenges in terms of conceptualisation, operationalisation, implementation and evidencing impact. This article reports on the development and evaluation of the Early Intervention Support Service (EISS), a newly designed family support service in Northern Ireland set up as part of a government-supported innovation and transformation programme that aims to deliver a voluntary, targeted, flexible and time-limited service to families experiencing emergent problems. Using the EISS as a case study, the challenges, benefits in terms of addressing policy imperatives and future direction of social innovation in social work practice are reflected upon.

Maintaining sustainable performance in operating petroleum assets via a lean-six-sigma approach

2017 ◽  
Vol 8 (1) ◽  
pp. 33-52 ◽  
Author(s):  
R.M. Chandima Ratnayake ◽  
Osman Chaudry
Keyword(s):  
Performance Improvement ◽  
Support Services ◽  
Petroleum Industry ◽  
Support Service ◽  
Lean Six Sigma ◽  
Sustainable Operations ◽  
Content Type ◽  
Value Stream ◽  
Sustainable Performance

Purpose This paper aims to demonstrate the possibility of maintaining triple bottom line (TBL) sustainable performance in the petroleum industry via a case study. In particular, it presents the utilization of a lean-six-sigma (LSS) concept for investigating one of the underperforming support service activities in an engineering contractor (EC) and to indicate how LSS concepts enable the barriers to maintaining sustainable petroleum operations to be reduced for maintaining sustainable petroleum operations. Design/methodology/approach A case study has been carried out in an EC organization in relation to one of the support services (i.e. valves requisition process [VRP]) to demonstrate how LSS concepts enable the barriers to maintaining sustainable petroleum operations to be reduced for maintaining sustainable petroleum operations. Value stream mapping (VSM) and value stream analysis (VSA) have been utilized to investigate the barriers that inhibit sustainable operations. VSM and VSA have been performed to investigate the underperforming activities in the selected support service (i.e. VRP) using a current state map. After performing VSA, a future state map has been developed, indicating possible improvements in overall TBL sustainable performance. Findings VSM and VSA enable the barriers to maintaining TBL sustainable operations in the petroleum industry to be investigated, while minimizing waste in the ECs and asset owners’ organizations. Research limitations/implications The study has been limited to ECs’ support services, which have been delivered based on asset operators’ requirements. Practical implications The suggested LSS approach and related analysis help practicing engineers to perform similar analysis for different engineering support services. Improved performance in support service results minimize health, safety and environmental challenges in asset operations, and the resulting waste reduction increases the return on investments. Social implications Effective delivery of the assessments minimizes potential delays in projects related to petroleum operations, mitigating future accidents. It enhances the TBL sustainable performance of an asset-intensive industrial organization. Originality/value This manuscript addresses the inherent TBL sustainable performance challenges in the petroleum industry that have been caused by delayed projects. The responsibilities of projects’ delivery are mainly attributed to ECs. The EC organizations are operating in project mode, and projects delays are inherently caused by the frequently changing nature of: operators’ requirements; suppliers’ and/or manufacturers’ capabilities and restrictions; and lack of standardization in documentation and work processes (i.e. because of different engineering projects’ demands). Hence, this manuscript illustrates a methodology to demonstrate the possibility of TBL sustainable performance improvement in the petroleum industry via a case study (i.e. VRP-related project delivery performance improvement) in an EC organization utilizing the lean concept.

scholarly journals Sprinting for creative economy growth – a case study of a business planning and rapid prototyping toolkit for the Brazilian creative economy sector

2020 ◽  
Vol 166 ◽  
pp. 09004
Author(s):  
Richard Tomlins ◽  
Helen Cuthill ◽  
Alan Richards ◽  
Arun Sukumar ◽  
Oksana Malynka
Keyword(s):  
Rapid Prototyping ◽  
Cultural Change ◽  
Support Service ◽  
Creative Economy ◽  
Business Planning ◽  
Development Cost ◽  
British Council ◽  
Economy Growth ◽  
Business Support

This article reflects on the development of a creative economy training product and toolkit developed by Coventry University with SEBRAE (the Brasilian Micro and Small Business Support Service) and funded by British Council. It was devised following two weeks creative economy scoping visits in autumn 2017 in Brasil. The scoping visits identified the need for a fun and “disruptive” business planning experience leading to rapid prototyping which would allow new creative economy ideas to be brought to market at low development cost – “Sprint”. A one day micro Sprint was tested in four locations in Brazil to excellent feedback in late 2017. The client subsequently requested a three day version of the methodology to invest more time in the cultural change of the creative entrepreneur and the development of an associated toolkit. However, this Sprint has subsequently also been rolled out in a super condensed 3 hour version piloting in 2019 and 2020 in Ukraine through British Council Creative Spark programmes. The toolkit offers skills and techniques to train creative entrepreneurs and their mentors in enabling the growth of the creative economy in their communities. This paper predominantly focuses on the implementation of the client commissioned three day Sprint.

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