Resource Guide for Improving Diversity and Inclusion Programs for the Public Transportation Industry

2021 ◽  
Author(s):  
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Author(s):  
Kevin Dennis ◽  
Maxat Alibayev ◽  
Sean J. Barbeau ◽  
Jay Ligatti

Mobile fare payment applications are becoming increasingly common in the public transportation industry as a convenience for customers and as part of an effort to reduce fare management costs and improve operations for agencies. However, there is relatively little literature on vulnerabilities and liabilities in mobile fare payment applications. Furthermore, few public agencies or supporting vendors have policies or established processes in place to receive vulnerability reports or patch vulnerabilities discovered in their technologies. Given the rapidly increasing number of data breaches in general industry IT systems, as well as that mobile fare payment apps are a nexus between customer and agency financial information, the security of these mobile applications deserves further scrutiny. This paper presents a vulnerability discovered in a mobile fare payment application deployed at a transit agency in Florida that, because of the system architecture, may have affected customers in as many as 40 cities across the United States, an estimated 1,554,000 users. Lessons learned from the vulnerability disclosure process followed by the research team as well as recommendations for public agencies seeking to improve the security of these types of applications are also discussed.


2011 ◽  
Author(s):  
Judith Gertler ◽  
Amanda DiFiore ◽  
Gordon Hadlow ◽  
Alan Lindsey ◽  
Roy Meenes ◽  
...  

Author(s):  
Lisa Staes ◽  
Jodi Godfrey

The objective of this research is to produce a compilation of best practices used in non-punitive employee safety reporting (ESR) systems at transit agencies, including examples of how ESR systems benefit transit agencies and their employees. This report will support the public transportation industry’s efforts to institute non-punitive ESR as a critical element in safety management systems implementation. The literature review and background research framed the subsequent narrative and findings from interviews with public transportation agencies. For the purposes of this report, the agency that implemented the ESR system determined successful elements. The researchers did not perform a statistical modeling or evaluation method to determine elemental success; rather, success determination stemmed from the implementing agencies. This report also identifies challenges faced through the implementation phases of ESR system deployment, as presented through the literature review and transit agency case studies. Report findings identify benefits associated with wide dissemination of commonly reported hazards and methods to address them, such as the Aviation Safety Reporting System, or the Confidential Close Call Reporting System. There are also recognized benefits in third-party administration and management of ESR systems through reduced likelihoods of associated punitive or retaliatory consequences. Therefore, researchers determined the public transportation industry could benefit from central repository reporting options for hazards and near-miss information aggregation to further support data-driven decision-making. Additionally, industry evidentiary protections would ensure greater reporting. Finally, the public transportation industry would benefit from a non-punitive ESR toolkit or online resource repository that includes samples for agency customization.


2010 ◽  
Author(s):  
Jamie Parks ◽  
Paul Ryus ◽  
Kathryn Coffel ◽  
Albert Gan ◽  
Victoria Perk ◽  
...  

2003 ◽  
Vol 1843 (1) ◽  
pp. 105-112 ◽  
Author(s):  
Jon E. Burkhardt

Improvements to public transportation services are being made, or can be made, to offer better public transportation services for older travelers. Communities in which some of the most forward-looking ideas have been applied were examined. A number of short-term, low-cost improvements have been shown to be beneficial, but new perspectives are also needed. In the long run, multiple types of services, offered at varying prices, are needed to replace the “one size fits all” approach to public transportation with options that riders could choose on their own to fit the specific demands of individual days and trips. Shared-ride, demand-responsive services, dispatched and controlled through advanced technologies, could provide higher levels of service than now available and at higher levels of productivity and cost-effectiveness. Frequent, comfortable, affordable, spontaneous service to a wide variety of origins and destinations over a wide range of service hours is what seniors desire. A serious challenge for the public transportation industry will be finding ways of providing such services while collecting revenues that cover their costs. A key finding of this research is that the transportation service attributes most highly valued by older riders are not markedly different from those valued by other transit riders, so that improvements that would best serve older riders will also attract significant numbers of other riders.


2020 ◽  
Vol 6 (1) ◽  
pp. 20-24
Author(s):  
Abdul-Kahar Adam ◽  
Nasser Salim Al Saadi ◽  
Dr. Ebi Shahrin Bin Suleiman

This is theoretically basic research with conceptual studies theories to establish the importance of work culture in an organisation. Work Culture is seen as the behaviours, attitudes, commitments and staff performance are key in advancing towards orgnisational objectives. Work Culture have direct correlation with job satisfaction and good governance and that is if organisations really want to grow their business. Job satisfaction on the other hand states that both extrinsic and intrinsic factors such as the salary increment and employees’ welfare are paramount to the hearts of staff. Moreover, good governance demands that the following principles must be put into practice namely accountability, integrity, compliance, trustworthy, discipline, ethical leadership, efficiency and effectiveness, and participation. In the methodology, a random sample of 40 public bus drivers were interviewed with their responses used to generate data for analysis in SmartPLS. The results indicated that all the three (3) variable constructs are valid and reliable. The Cronbach Alpha for Job Satisfaction, Good Governance, and Work Culture was 0.7, 0.8, and 0.7 consecutively. According to Hair et al., (2007) argued that a Cronbach alpha value of 0.6 and above means there is high reliability. This was a quantitative research study. This conceptual research showed that in the transport industry especially the public sector more attention must be paid to these three variables in order to achieve objectives namely good governance, job satisfaction and work culture to improve the human resource management practices in the public transportation industry.


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