A Dynamic Panel Data Analysis on the Corporate Social Responsibility (CSR) Activities Mitigating the Negative Impact of Customer Complaining Behavior on a Firm’s Performance

2018 ◽  
Vol 22 (1) ◽  
pp. 131-154
Author(s):  
Hye-Gyo Kim ◽  
Taeseok Rho ◽  
Inwoo Nam
2021 ◽  
Vol 7 (4) ◽  
pp. 321-348
Author(s):  
David Hanrahan

The tax challenges of digitalization have been to the forefront of national and international discussions on public revenues in recent years. The digital transformation is seen as being an exacerbating factor in the erosion of tax bases and the shifting of profits to low tax jurisdictions, particularly by multinational companies, thus reducing tax revenues for governments. While there is a large literature examining the role of ICT and digitalization in raising economic growth, productivity and other macroeconomic variables, the relationship between digitalization and tax revenues has been relatively understudied – despite being one of key drivers of what could be most significant change to international tax rules in a century. This study utilizes panel data covering OECD countries during the period from 1995 to 2018, and examines the effect of the rise of digitalization on tax revenues employing both static and dynamic panel data analysis techniques. The findings indicate that digitalization may have a negative impact on the ability of a country with high digital dynamics to generate higher tax returns. JEL Codes: H20, H25, L81, L86 Keywords: digitalization, taxation, tax revenues, ICT, OECD countries


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