An Exploratory Study on the Service Supply Chain Architecture: An Approach to Service Dominant Logic in Service Science

2021 ◽  
Vol 50 (4) ◽  
pp. 1159-1183
Author(s):  
Yong-Jeong Kim
Keyword(s):  
Supply Chain ◽  
Exploratory Study ◽  
Service Science ◽  
Service Dominant Logic ◽  
Dominant Logic ◽  
Service Supply Chain ◽  
Chain Architecture

The Development of Servitization Concept in the Era of Industry 4.0 Through SCM Perspective

2021 ◽  
pp. 336-358
Author(s):  
Tunca Tabaklar ◽  
Cansu Yildirim
Keyword(s):  
Content Analysis ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Service Dominant Logic ◽  
Research Directions ◽  
Chain Management ◽  
Dominant Logic ◽  
Analysis Methodology ◽  
Management Perspective

The transition from goods-dominant logic to service-dominant logic has captured the attention of industries for decades now. Servitization is one of the concepts that enable organizations to make this transition by providing services along with their products and has become an important competitive strategy for organizations to survive in their ecosystems. Thus, in this chapter, the objective is to increase the understanding of servitization concept in the era of Industry 4.0 from supply chain management perspective. The content analysis methodology is used to examine articles that bring together servitization and supply chain management and to find out where servitization stands with regards to Industry 4.0 applications. The findings show Industry 4.0 applications during servitization operations are yet to develop, and accordingly, the chapter concludes with further research directions in relations to servitization and Industry 4.0 applications in the frame of supply chain management.

scholarly journals Service-Dominant Logic as a Foundation for Service Science: Clarifications

2009 ◽  
Vol 1 (1) ◽  
pp. 32-41 ◽  
Author(s):  
Stephen L. Vargo ◽  
Melissa Archpru Akaka
Keyword(s):  
Service Science ◽  
Service Dominant Logic ◽  
Dominant Logic

The supply chain management of shopper marketing as viewed through a service ecosystem lens

2014 ◽  
Vol 44 (1/2) ◽  
pp. 23-38 ◽  
Author(s):  
Daniel John Flint ◽  
Robert F. Lusch ◽  
Stephen L. Vargo
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Service Dominant Logic ◽  
Chain Management ◽  
Content Type ◽  
Dominant Logic ◽  
Shopper Marketing ◽  
Resource Density ◽  
Service Ecosystem ◽  
New Research

Purpose – The purpose of this paper is to examine shopper marketing through service-dominant logic and service ecosystem lenses. In doing so, the authors reveal challenges and opportunities for supply chain management. Design/methodology/approach – The work is conceptual, drawing on contemporary service-dominant logic thinking. Findings – Examination of shopper marketing reveals that it is currently stuck in goods-dominant logic and micro-level ways of thinking. By taking a macro service ecosystem view, all actors, including shoppers, are seen as resource integrators seeking resource density. The macro view highlights a significant amount of goods and information flow and variance now being added throughout shopper marketing systems. Research limitations/implications – A guiding framework with appropriate terms defined offers new research directions and new ways practitioners can approach challenges in the industry. Research programs are suggested in the areas of facilitating resource density, examining the extent of ecosystems, measurement, mapping of resources, and creating shopper marketing innovations. Practical implications – This study provides an alternative way of looking at problems that arise in supply chain management planning and execution of shopper marketing initiatives. Originality/value – Few scholastic articles address shopper marketing even within marketing and essentially none do so in supply chain management despite it having significantly disrupted supply chains since 2004. This article offers an overview of shopper marketing and helps supply chain managers identify quickly how they can add value and supply chain management researchers begin to address the challenges.

Service-dominant logic and supply chain management: are we there yet?

2014 ◽  
Vol 44 (1/2) ◽  
pp. 113-131 ◽  
Author(s):  
C. Michael Wittmann ◽  
David R Nowicki ◽  
Terry L Pohlen ◽  
Wesley S Randall
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Online Survey ◽  
Methodological Approach ◽  
Theory And Practice ◽  
Service Dominant Logic ◽  
Chain Management ◽  
Content Type ◽  
Supply Chain Strategy ◽  
Dominant Logic

Purpose – Research suggests that service-dominant logic (SDL) is well suited to support supply chain management (SCM) research and practice. Qualitative research has shown that SDL is particularly consistent with an outcome-based supply chain strategy known as performance-based logistics (PBL). The purpose of this paper is to extend theory and practice by exploring the degree to which SDL is utilized in practice. Specifically, PBL is examined for consistency with the underlying fundamental premises (FPs) of SDL. In doing so, this paper answers the positive question, “what exists”, at the intersection of SDL and SCM. Design/methodology/approach – This study employs a mixed methodological approach. First, the FPs of SDL are operationalized using the language of PBL. The PBL FPs are tested quantitatively through an online survey of 52 supply chain PBL experts. A qualitative analysis is conducted using comments associated with each premise. Findings – The survey results suggest that PBL is consistent with SDL. These results indicate that PBL is a supply chain context of SDL. Originality/value – This is one of the first works to examine the degree to which SDL concepts are being utilized in practice.

Sign in / Sign up

Export Citation Format

Share Document