Factors Influencing Intention to use E-Government Services among Iran Citizens

<p>In Saudi Arabia, Mobile government (m-government) is in its infancy. This study aims to explore potential factors influencing adoption of m-government services in Saudi Arabia to improve future implementation. The review of the relevant literature revealed a lack of research regarding the factors that may potentially influence the adoption m-government services in Saudi Arabia by using TAM model based on the perspective of experts in Yesser. To examine relationships between external factors and behavioural intention to use (BIU) in the TAM model, a qualitative study was conducted using semi-structured interviews with five experts from Yesser. Analysis demonstrated that the factors of trustworthiness, usage experience, awareness and security might influence the adoption of m-government services in Saudi Arabia. The results of the qualitative study also demonstrated that enjoyment does not influence the adoption of m-government services in Saudi Arabia. These findings may help decision makers in Saudi government to improve future implementation of m-government services.</p>

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Gender and Age

International Journal of E-Adoption ◽

10.4018/ijea.2015010103 ◽

2015 ◽

Vol 7 (1) ◽

pp. 32-51 ◽

Cited By ~ 3

Author(s):

Emad Ahmed Abu-Shanab

Keyword(s):

Technology Acceptance ◽

Ease Of Use ◽

Perceived Usefulness ◽

Intention To Use ◽

Perceived Ease Of Use ◽

Government Services ◽

Factors Influencing ◽

Gender And Age ◽

And Gender ◽

Future Work

The importance of e-government projects is driving research in the area of technology acceptance to better understand the factors influencing the adoption of such projects and thus the success of e-government. Among the factors influencing the intention to use e-government projects are: perceived usefulness, perceived ease of use, social influence and trust. These relationships also are moderated by gender and age and previous literature supported such premise. This study utilized a sample of Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. Results supported the proposed research model, where intention to use e-government services was significantly predicted by all proposed variables. Age and gender were significant predictors of e-government services when added to the model. Unfortunately, only one relationship was moderated by age and no relationships where moderated by gender. The detailed findings, conclusions and future work are discussed further in this paper.

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Understanding Factors Influencing Intention to Use E-government Services in Vietnam: Focused on Privacy and Security Concerns

Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing - Studies in Computational Intelligence ◽

10.1007/978-3-030-67008-5_2 ◽

2021 ◽

pp. 13-23

Author(s):

Thi-Thanh-Thao Vo ◽

Hung-Trong Van

Keyword(s):

Intention To Use ◽

Privacy And Security ◽

Government Services ◽

Factors Influencing ◽

Security Concerns

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Factors influencing intention to use e-government services among citizens in Malaysia

International Journal of Information Management ◽

10.1016/j.ijinfomgt.2009.03.012 ◽

2009 ◽

Vol 29 (6) ◽

pp. 458-475 ◽

Cited By ~ 191

Author(s):

Ooh Kim Lean ◽

Suhaiza Zailani ◽

T. Ramayah ◽

Yudi Fernando

Keyword(s):

Intention To Use ◽

Government Services ◽

Factors Influencing

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Effective Factors Influencing the Intention to Use Citizens Complaint Handling System

Journal of Computer Science and Informatics Engineering (J-Cosine) ◽

10.29303/jcosine.v5i2.406 ◽

2021 ◽

Vol 5 (2) ◽

pp. 120-129

Author(s):

Nur Shabrina Meutia ◽

Apol Pribadi Subriadi

Keyword(s):

Qualitative Method ◽

Phenomenological Approach ◽

Perceived Usefulness ◽

Intention To Use ◽

Handling System ◽

Government Services ◽

Factors Influencing ◽

Complaint Handling ◽

The City ◽

Depth Interviews

The citizen's complaint handling system aims to make citizens easily file a complaint against the condition and development of the city so that it can be followed up immediately, but the implementation of this Smart City program is less than optimal. The real condition shows that there are still many citizens who have not used this application. This study aims to evaluate what factors influence the citizen's intention to use the complaint handling application. The methodology used in this study is a qualitative method with a phenomenological approach. This study conducted in-depth interviews with six research informants, then the results of the interviews were tested and analyzed, and the interview data was encoded. The results of this study found factors that influence the intention to use complaint handling applications. These factors are citizen awareness, social influence, perceived usefulness, and trust. The expected result is a new model that can be implemented to improve the use of complaint handling applications and similar e-government services.

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