Understanding Factors Influencing Intention to Use E-government Services in Vietnam: Focused on Privacy and Security Concerns

2021 ◽  
pp. 13-23
Author(s):  
Thi-Thanh-Thao Vo ◽  
Hung-Trong Van
Keyword(s):  
Intention To Use ◽  
Privacy And Security ◽  
Government Services ◽  
Factors Influencing ◽  
Security Concerns

scholarly journals Factors Influencing Intention to use E-Government Services among Iran Citizens

2016 ◽  
Vol 9 (34) ◽  
Author(s):  
Sreenivasan Jayashree ◽  
Farhang Salehi ◽  
Bentolhoda Abdollahbeigi ◽  
Chinnasamy Agamudainambi Malarvizhi
Keyword(s):  
Intention To Use ◽  
Government Services ◽  
Factors Influencing

scholarly journals Exploring the Potential Factors Influencing the Adoption of M-Government Services in Saudi Arabia: A Qualitative Analysis

2016 ◽  
Vol 11 (8) ◽  
pp. 56 ◽  
Author(s):  
Raed Alotaibi ◽  
Luke Houghton ◽  
Kuldeep Sandhu
Keyword(s):  
Saudi Arabia ◽  
Qualitative Study ◽  
Relevant Literature ◽  
Decision Makers ◽  
Intention To Use ◽  
Structured Interviews ◽  
Government Services ◽  
Factors Influencing ◽  
Tam Model ◽  
Potential Factors

<p>In Saudi Arabia, Mobile government (m-government) is in its infancy. This study aims to explore potential factors influencing adoption of m-government services in Saudi Arabia to improve future implementation. The review of the relevant literature revealed a lack of research regarding the factors that may potentially influence the adoption m-government services in Saudi Arabia by using TAM model based on the perspective of experts in Yesser. To examine relationships between external factors and behavioural intention to use (BIU) in the TAM model, a qualitative study was conducted using semi-structured interviews with five experts from Yesser. Analysis demonstrated that the factors of trustworthiness, usage experience, awareness and security might influence the adoption of m-government services in Saudi Arabia. The results of the qualitative study also demonstrated that enjoyment does not influence the adoption of m-government services in Saudi Arabia. These findings may help decision makers in Saudi government to improve future implementation of m-government services.</p>

Antecedents of trust in e-government services: an empirical test in Jordan

2014 ◽  
Vol 8 (4) ◽  
pp. 480-499 ◽  
Author(s):  
Emad Abu-Shanab
Keyword(s):  
Technology Adoption ◽  
Information Quality ◽  
Empirical Test ◽  
Learning System ◽  
Equation Modeling ◽  
The Internet ◽  
Intention To Use ◽  
Privacy And Security ◽  
Content Type ◽  
Government Services

Purpose – This study aims to explore technology adoption research and propose a trust antecedents model, where trust in government, trust in technology, information quality, Internet familiarity and privacy and security concerns are hypothesized to predict Jordanians trust in e-government. Also, trust in e-government extended the Theory of Reasoned Action in predicting the intention to use e-government. Design/methodology/approach – Proposed a model and tried to empirically test it using a sample of 759 Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. A structural equation modeling technique was used to test the model. Findings – Results supported the proposed research model, where all proposed variables significantly predicted intention to use e-government services. Also, a partial least squares estimate of the model indicated a significant prediction of trust in e-government by all proposed variables except the Internet familiarity construct. The coefficient of determination for intention to use was 0.465, and for trust in e-government 0.415. Research limitations/implications – The study utilized a newly developed instrument in Arabic, and diverse categories of subjects, where some of them were considering a public e-learning system when responding to items. Practical implications – This research is important to public officials and the Jordanian e-government project, as it emphasized the importance of trust constructs (TiT and TiG) as major influencers on the trust propensity related to e-government. Also, other constructs like information quality showed significant influence; where the type and characteristics of information posted on e-government Web sites influence the adoption decision on the long run. Jordanians’ perceptions regarding information posted on e-government Web site were all at moderate levels. More emphasis on making information more accurate, recent, comprehensive and original is needed. Social implications – This study showed a relative deficiency in Jordanians perceptions towards trusting the Internet. It seems that they reflected a moderate trust in its legal, technical and security levels. Finally, this study emphasized the role of privacy and security issues in influencing the level of trust in e-government systems. Similarly, transparency and knowledge equity are important dimensions that need to be addressed. Originality/value – This study is one of the largest studies with respect to the size of its sample that explores trust in e-government in Jordan. The focus on trust antecedents and the empirical test of the model is a first attempt in the literature, where a structural model was explored raising the level of accuracy of estimation to its required potential. The number of constructs to be explored at the same time is an addition to the area of e-government technology adoption.

Gender and Age

2015 ◽  
Vol 7 (1) ◽  
pp. 32-51 ◽  
Author(s):  
Emad Ahmed Abu-Shanab
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Factors Influencing ◽  
Gender And Age ◽  
And Gender ◽  
Future Work

The importance of e-government projects is driving research in the area of technology acceptance to better understand the factors influencing the adoption of such projects and thus the success of e-government. Among the factors influencing the intention to use e-government projects are: perceived usefulness, perceived ease of use, social influence and trust. These relationships also are moderated by gender and age and previous literature supported such premise. This study utilized a sample of Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. Results supported the proposed research model, where intention to use e-government services was significantly predicted by all proposed variables. Age and gender were significant predictors of e-government services when added to the model. Unfortunately, only one relationship was moderated by age and no relationships where moderated by gender. The detailed findings, conclusions and future work are discussed further in this paper.

scholarly journals Factors influencing intention to use e-government services among citizens in Malaysia

2009 ◽  
Vol 29 (6) ◽  
pp. 458-475 ◽  
Author(s):  
Ooh Kim Lean ◽  
Suhaiza Zailani ◽  
T. Ramayah ◽  
Yudi Fernando
Keyword(s):  
Intention To Use ◽  
Government Services ◽  
Factors Influencing

scholarly journals Effective Factors Influencing the Intention to Use Citizens Complaint Handling System

2021 ◽  
Vol 5 (2) ◽  
pp. 120-129
Author(s):  
Nur Shabrina Meutia ◽  
Apol Pribadi Subriadi
Keyword(s):  
Qualitative Method ◽  
Phenomenological Approach ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Handling System ◽  
Government Services ◽  
Factors Influencing ◽  
Complaint Handling ◽  
The City ◽  
Depth Interviews

The citizen's complaint handling system aims to make citizens easily file a complaint against the condition and development of the city so that it can be followed up immediately, but the implementation of this Smart City program is less than optimal. The real condition shows that there are still many citizens who have not used this application. This study aims to evaluate what factors influence the citizen's intention to use the complaint handling application. The methodology used in this study is a qualitative method with a phenomenological approach. This study conducted in-depth interviews with six research informants, then the results of the interviews were tested and analyzed, and the interview data was encoded. The results of this study found factors that influence the intention to use complaint handling applications. These factors are citizen awareness, social influence, perceived usefulness, and trust. The expected result is a new model that can be implemented to improve the use of complaint handling applications and similar e-government services.   

Jordanians Perceptions Regarding E-Government Ethical Issues

2015 ◽  
Vol 2 (4) ◽  
pp. 16-33
Author(s):  
Mai Tarik Al-Sebae ◽  
Emad Ahmed Abu-Shanab
Keyword(s):  
Ethical Issues ◽  
Empirical Test ◽  
Three Dimensions ◽  
Intention To Use ◽  
Ethical Perspective ◽  
Privacy And Security ◽  
Environmental Aspect ◽  
Government Services ◽  
Security Issues ◽  
Future Work

Despite the benefits of e-government and the achieved progress, e-government concepts need some support based on its ethical perspective. The purpose of this paper is to present some important ethical issues that must be considered by e-government stakeholders when adopting such initiative. The objectives of this research aimed at exploring how ethical issues influence citizens' adoption, and the challenges for such issues. An empirical test was conducted utilizing 293 surveys to probe Jordanians perceptions regarding major ethical dimensions of e-government projects. It's concluded that e-government has potential to ensure its progress and success by being ethical. Results indicated also that three dimensions significantly predicted the intention to use e-government services: people with disabilities issues, privacy and security issues, and unemployment issues. The only predictor that failed to predict ITU was the environmental aspect of e-government projects. Conclusions and future work are stated at the end of this work.

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