scholarly journals ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation

2008 ◽  
Vol 22 ◽  
Author(s):  
J. L. Zhao ◽  
Cheng Hsu ◽  
Hemant K. Jain ◽  
Jim C. Spohrer ◽  
Mohan Tanniru ◽  
...  
Keyword(s):  
Service Management ◽  
Service Orientation ◽  
Panel Report ◽  
Service Computing

Enterprise Mobile Service Architecture

2013 ◽  
pp. 295-333 ◽  
Author(s):  
Longji Tang ◽  
Wei-Tek Tsai ◽  
Jing Dong
Keyword(s):  
System Integration ◽  
Service Management ◽  
Mobile Systems ◽  
Practical Implementation ◽  
Mobile Service ◽  
Service Architecture ◽  
Service Computing ◽  
Delivery Services ◽  
Service Consumer ◽  
Service Data

Today, enterprise systems are integrated across wired and wireless networks. Enterprise Mobile Service Computing (EMSC) is a recent development style in distributed computing, and Enterprise Mobile Service Architecture (EMSA) is a new enterprise architectural style for mobile system integration. This chapter introduces the concepts of EMSC, discusses the opportunities, and addresses mobile constraints and challenges in EMSC. The mobile constraints include aspects relating to mobile hardware, software, networking, and mobility. Many issues such as availability, performance, and security are encountered due to these constraints. To address these challenges in EMSC, the chapter proposes seven architectural views: Enterprise Mobile Service, Enterprise Mobile Service Consumer, Enterprise Mobile Service Data, Enterprise Mobile Service Process, Enterprise Mobile Service Infrastructure, Enterprise Mobile Service Management, and Enterprise Mobile Service Quality. Each is described with principles, design constraints, and emerging technologies. In order to illustrate a practical implementation of EMSA, the chapter presents a major shipping and delivery services enterprise as a case study to describe the integration of Service-driven mobile systems in the enterprise.

scholarly journals Customer Service Management In Western and Central Europe: A Concurrent Validation Strategy In Entrepreneurial Financial Information Services Organizations

1970 ◽  
Vol 22 (1) ◽  
pp. 41-54
Author(s):  
Shawn Carraher ◽  
Sarah Carraher ◽  
Alma Mintu-Wimsatt
Keyword(s):  
Central Europe ◽  
Customer Service ◽  
Service Management ◽  
Management Systems ◽  
Service Orientation ◽  
Concurrent Validation ◽  
Customer Service Management ◽  
Highly Correlated ◽  
American Employees ◽  
Validation Strategy

The purpose of the present study was to test whether or not a biodata inventorycould be used to measure service orientation within global entrepreneurial organizationsin Western and Central Europe. A concurrent validation strategy wasconducted consistent with the methodology previously presented by Schoenfeldt(1999). Within the samples of 403 and 295 non-American employees, the serviceorientation ratings were highly correlated with four scales: "Extroversion,""Openness to experience, " "Conscientiousness, " and "Agreeableness" and notsignificantly correlated with "Emotional Stability. " The findings suggest that fororganizational employee development and selection, service orientation may beeffectively measured by an instrument such as this one and therefore potentiallyimprove customer service management systems.

An Extensible Model and Architecture Design for United Cloud Computing

2011 ◽  
Vol 460-461 ◽  
pp. 754-758
Author(s):  
Bing Xiang Gui ◽  
Hong Wu Zhang
Keyword(s):  
Cloud Computing ◽  
Service Management ◽  
Architecture Design ◽  
Business Service ◽  
Management Support ◽  
Full Extent ◽  
Service Computing ◽  
Computing Vision ◽  
Cloud Providers ◽  
The Way

the cloud computing has the potential of becoming a revolutionary technology that changes the way service computing is performed. This paper presents a new Extensible Model and Architecture for United Cloud Computing, This model explicitly addresses the limited scalability of a single-provider cloud, the lack of interoperability among cloud providers, and the lack of built-in Business Service Management support in current cloud offerings. The principles introduced in this paper are essential for the cloud computing vision to materialize to its full extent.

ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE

2020 ◽  
Vol 2020 (4) ◽  
pp. 53-59
Author(s):  
Dmitriy Titarev ◽  
Andrey Serikov ◽  
Sergei Krivtsanov
Keyword(s):  
Asset Management ◽  
Software Package ◽  
Service Management ◽  
Research Work ◽  
Maintenance Management ◽  
Management Software ◽  
Advantages And Disadvantages

The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

artikel 9 admistrasi layanan khusus

2020 ◽  
Author(s):  
syafriati
Keyword(s):  
Service Management ◽  
School Level ◽  
Effective Management ◽  
Class Inclusion ◽  
Program Monitoring ◽  
Special Services ◽  
Management Processes ◽  
Special Service ◽  
And Performance ◽  
Management Functions

Special services provided by schools to students are generally the same, but different on the process of the management and utilization. Some form of special services in school is the service: councelling, libraries, laboratories, extracurricular, infirmary, cafeteria, cooperatives, OSIS, transport, boarding, acceleration, class inclusion, and apprentice. As a special service management functions include: (1) planning, such as needs analysis and programming of special services; (2) the organization, such as the division of tasks to carry out special service program; (3) in motion, in the form of the settings in the implementation of special services, and (4) control, in the form of program monitoring and performance assessment special services program in school. So that special services should be managed with effective management processes in order to strengthen the management process of education, particularly at the school level.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Maihilza Wiwi Fauziah
Keyword(s):  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Service Needs ◽  
Literature Study ◽  
Services Research ◽  
Study Methods ◽  
Special Services ◽  
Special Service

Specialized service management is a process of providing service needs to students to support learning activities so that educational goals can be achieved effectively and efficiently. The services provided by the school are very satisfying, such as a library that is equipped with books that fit the lesson, labor that makes students feel happy to experiment, the school health unit (UKS) is a health business run at a school that makes students majoring in science especially feel comfortable and at ease, school cafeteria, religious advice, boarding, cooperatives and transportation. The researcher uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services. Research uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Sunyi Angelista
Keyword(s):  
Learning Process ◽  
Business School ◽  
Teaching And Learning ◽  
Service Management ◽  
Good Condition ◽  
Learning Activities ◽  
Educational Goals ◽  
Management Process ◽  
Special Services ◽  
Special Service

Special service administration is to provide services specifically or a business that is not directly related to the teaching and learning process in the classroom. But specifically given by the school to the students so that they are more optimal in carrying out the learning process Special service management in schools is basically set and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are held in schools with the aim of facilitating the implementation of teaching in the context of achieving educational goals in schools. Education in schools also includes trying to keep students in good condition. Good here concerning physical and spiritual aspects. Special services provided by schools to students, between schools one with other schools are generally the same, but the management process and utilization are different. Some special services available at school include: Library, Labor, UKS (School of Health Business), School Kafetaria, Facilities of worship, Dormitory, Cooperatives and Transportation. Thus, special service management is a process of providing services to students to support learning activities so that educational goals can be achieved effectively and efficiently.

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