How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

PurposeThe study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.Design/methodology/approachThe research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development.FindingsThis paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies.Research limitations/implicationsThere is lack of research (a research gap) in the field of BPM roles, what they do and what they should do.Practical implicationsA system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration.Social implicationsAnother possible utilization is in higher education in business administration.Originality/valueIt proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

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Technology Dimensions of Automation in Business Process Management Industry

International Journal of Engineering and Advanced Technology - Regular Issue ◽

10.35940/ijeat.f8569.088619 ◽

2019 ◽

Vol 8 (6) ◽

pp. 1919-1926

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Low Cost ◽

Relevant Literature ◽

Process Automation ◽

Business Services ◽

Continual Improvement ◽

Global Workforce ◽

Internet Revolution

Internet revolution made it possible to export services beyond the nation’s boundaries to leverage global workforce at low cost locations that revolutionized outsourcing as a strategic strategy to optimize cost. Business Process Management Industry has gone through various types of continual improvement approaches in last two decades of its growth to improve processes for efficiency. A continual improvement methodology does help an organization during its growth phase, but, during transformational times, one needs to rely on automation as a solution. This is the current situation with Business Process Management industry where customer facing businesses are digitizing customer facing operations to gain the competitive advantage of speed in the business services. Business Process Management Industry which supports these customer facing businesses also needs to automate the back-office processes in order to add value to the business. Robotics Process Automation is being deployed across at an exponential rate since “Speed” is of essence to remain competitive in today’s challenging business times. While automation is being deployed across industry, one is seeing multiple instances of non-performance issues in deployment and technology causes of which is a grey area for investigation.Research methodology includes inputs from relevant literature and case studies from organizations who have experimented with automation and research conducted by industry think tanks. It carefully investigates technology aspects that impact automation initiatives from deployment perspective. Literature findings are further validated with empirical evidences through a likert 5 point scale survey taken by Project Managers and Users of automation. Survey is statistically validated and results are analysed to ascertain which are the most impactful causes that affect automation initiative. This research paper investigates technology related challenges of Robotics Process Automation deployment in the Business Process Management industry so that transition to digital business operation is seamless.

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The Role of Process Owners in Czech Organizations

Acta Universitatis Bohemiae Meridionalis ◽

10.1515/acta-2016-0004 ◽

2015 ◽

Vol 18 (2) ◽

pp. 42-53

Author(s):

Martin Hrabal ◽

Lukáš Trčka ◽

David Tuček

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Business Processes ◽

Human Factor ◽

Fisher Exact Test ◽

Non Profit ◽

Exact Test ◽

Software Applications

Abstract Business Process Management is a widely discussed topic both in business practice and academic environment. The research especially focuses on the technical and methodology issues of process management. This paper deals with the process ownership pillar of Business Process Management as a part of wider research topic focused on the role of human factor in the field. Process owners are traditionally assigned to manage and improve business processes. This paper therefore analyses the survey conducted in Czech organizations, both firms and non-profit organizations, using software applications supporting process management with stress put on process owners and their competencies. The goal is to find out the scope of process owners´ competencies and to test whether the association between process ownership pillar and the level of Business Process Management maturity of an organization exists. Fisher exact test was used to calculate possible association. Results do not indicate such clear association based on the research sample.

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Corporate efficiency improvement with business process automation

MATEC Web of Conferences ◽

10.1051/matecconf/201821002012 ◽

2018 ◽

Vol 210 ◽

pp. 02012

Author(s):

Robert Waszkowski ◽

Tadeusz Nowicki ◽

Kazimierz Worwa

Keyword(s):

Business Process ◽

Protective Clothing ◽

Process Model ◽

Business Process Management ◽

Process Management ◽

Business Processes ◽

Process Models ◽

Efficiency Improvement ◽

Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

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