scholarly journals Technology Dimensions of Automation in Business Process Management Industry

2019 ◽  
Vol 8 (6) ◽  
pp. 1919-1926
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Low Cost ◽  
Relevant Literature ◽  
Process Automation ◽  
Business Services ◽  
Continual Improvement ◽  
Global Workforce ◽  
Internet Revolution

Internet revolution made it possible to export services beyond the nation’s boundaries to leverage global workforce at low cost locations that revolutionized outsourcing as a strategic strategy to optimize cost. Business Process Management Industry has gone through various types of continual improvement approaches in last two decades of its growth to improve processes for efficiency. A continual improvement methodology does help an organization during its growth phase, but, during transformational times, one needs to rely on automation as a solution. This is the current situation with Business Process Management industry where customer facing businesses are digitizing customer facing operations to gain the competitive advantage of speed in the business services. Business Process Management Industry which supports these customer facing businesses also needs to automate the back-office processes in order to add value to the business. Robotics Process Automation is being deployed across at an exponential rate since “Speed” is of essence to remain competitive in today’s challenging business times. While automation is being deployed across industry, one is seeing multiple instances of non-performance issues in deployment and technology causes of which is a grey area for investigation.Research methodology includes inputs from relevant literature and case studies from organizations who have experimented with automation and research conducted by industry think tanks. It carefully investigates technology aspects that impact automation initiatives from deployment perspective. Literature findings are further validated with empirical evidences through a likert 5 point scale survey taken by Project Managers and Users of automation. Survey is statistically validated and results are analysed to ascertain which are the most impactful causes that affect automation initiative. This research paper investigates technology related challenges of Robotics Process Automation deployment in the Business Process Management industry so that transition to digital business operation is seamless.

scholarly journals People & Process Dimensions of Automation in Business Process Management Industry

2019 ◽  
Vol 8 (6) ◽  
pp. 2465-2472
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Relevant Literature ◽  
Project Managers ◽  
Digital Transformation ◽  
Disruptive Technology ◽  
Knowledge Based ◽  
Quantum Leap ◽  
Process Factors

Business Process Management Industry has evolved through various operating models in the last two decades and has delivered immense value to the organizations across the globe by optimizing cost and providing knowledge based services. This industry is now at the cusp of digital transformation where organizations are experimenting with automation to drive digital services for the customers to gain quantum leap in efficiency. Robotics Process Automation is the current disruptive technology that Business Process Management companies are experimenting with their current processes but are seeing mixed results due to people and process factors that are critical for the successful deployment of automation. Research methodology includes inputs from relevant literature and case studies from organizations who have experimented with automation and research conducted by industry think tanks. It carefully investigates people and process aspects that impact automation initiatives from deployment perspective. Literature findings are further corroborated with empirical evidences through a likert 5 point scale survey taken by Project Managers and Users of automation. Survey is statistically validated and results are analysed to ascertain which are the most impactful causes that affect automation initiative. This research paper is focused on People and Process specific automation challenges with suggested solutions for Business Process Management organizations that are currently experimenting with automation for the smoother transition into the organization’s digital transformation initiatives.

Banking Business Process Management Implementation

2018 ◽  
Vol 6 (1) ◽  
pp. 50-69
Author(s):  
Michael Glykas ◽  
George Valiris ◽  
Angelika Kokkinaki ◽  
Zoi Koutsoukou
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Banking Sector ◽  
Human Resources Management ◽  
Relevant Literature ◽  
Sufficient Conditions ◽  
Successful Implementation ◽  
Full Implementation

Scholars and practitioners in the fields of Business Process Management (BPM), performance measurement and business information systems tend to use different approaches for implementing BPM Programs without arguing about the quality strategy set to ensure successful implementation and adoption. This lack of quality standards makes it difficult for researchers and practitioners to build on each other's work. The purpose of this article is to present a model for a BPM Program implementation in the banking sector. The authors' four steps implementation model is based on a quality strategy monitoring the different phases of the entire procedure. Through this work, they aim to identify the key characteristics of a BPM system as well as open a debate on what are the necessary and sufficient conditions for the full implementation of a BPM Program. The authors review the relevant literature and present their BPM implementation approach. Based on their research, they presented a case study on the implementation of a BPM program in a Greek bank. Some of the subjects discussed included the integration plans for the projects, Human Resources management issues, and other concepts for the improvement of the bank's processes. The main part of the case study was the integration themes that the bank in question had identified and separated in order to produce a viable and continuous plan for the full implementation of the projects. The analysis in this paper provides an approach that researchers could use as a reference framework in their efforts for implementing BPM Programs in general and more specifically in banking sector.

scholarly journals Corporate efficiency improvement with business process automation

2018 ◽  
Vol 210 ◽  
pp. 02012
Author(s):  
Robert Waszkowski ◽  
Tadeusz Nowicki ◽  
Kazimierz Worwa
Keyword(s):  
Business Process ◽  
Protective Clothing ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Models ◽  
Efficiency Improvement ◽  
Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

scholarly journals ASSESSMENT OF BUSINESS PROCESS MANAGEMENT FOR MSMEs IN EAST JAVA

2019 ◽  
Vol 15 (1) ◽  
pp. 1-9
Author(s):  
Umi Chotijah
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Small And Medium Enterprises ◽  
Relevant Literature ◽  
Maturity Level ◽  
Knowledge Resources ◽  
Medium Enterprises ◽  
Main Factor

The role of micro, small and medium enterprises (MSME) for the economy of many countries, especially Indonesia are very important. The garment industry is one of the developing industries in Indonesia. Enterprises need to understanding, documenting, modelling, analyzing, simulating, implementing to  increasing the value and achieving business operational efficiency and survive business competition. Therefore, it is necessary to know  assess the maturity level of business process management in MSMEs. The purpose of this study is to assess the maturity level of business process management  from MSMEs. First, the relevant literature is reviewed to gain insight into the practice of business process management  in general, the context of MSME in Indonesia and previous studies related to business process management  in the context of MSMEs. This research was conducted in East Java and data collection was done by distributing questionnaires to MSME owners. This study shows that a lack of knowledge resources about BPM is the main factor causes the MSMEs have low business process maturity level.

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