Total Quality Management Planning Model to Increase Higher Education Performance and Competitiveness

2018 ◽  
Vol 7 (3.25) ◽  
pp. 49
Author(s):  
Aftoni Sutanto ◽  
Widodo . ◽  
Utik Bidayati
Keyword(s):  
Higher Education ◽  
Quality Control ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Private Higher Education ◽  
National Standard ◽  
Planning Model ◽  
Total Quality ◽  
Education Performance

Improving higher education performance increases competitiveness and customer satisfaction. The purpose of this research is to design a Total Quality Management (TQM) planning model to increase higher education performance and competitiveness. The focus of this research are the formulation of strategic planning for the implementation of TQM, the formulation of the operational planning, the application of the quality management, and the system of quality control in private higher education. The results of this this research is demonstrates that a national standard and a quality assurance system for higher education are used as the basis for the formulation of a quality management strategy. The formulation of TQM planning model was directed by ISO 9001 instrument, the accreditation form of The National Accreditation Board for Higher Education, and The Independent Accreditation Institution. The significant components in the implementation of TQM planning model are: a quality assurance instrument and the implementation of quality management actors, an understanding of quality management by all parties in higher education, benchmarking, education and training in quality management, leadership, reward and punishment, evaluation process, and an Integrated Management Information System. There are two roles quality control systems in private HE. These are: internal and external quality control.  

scholarly journals Legal framework for quality assurance in the Republic of Moldova higher education

2021 ◽  
Vol 97 ◽  
pp. 01040
Author(s):  
Doina Usaci ◽  
Lilia Sargu
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Total Quality ◽  
Republic Of Moldova ◽  
The Republic

In the current economic context, quality has become a source of competitive advantage, and universities that want to achieve academic excellence must perceive quality as something integral to their activities. The purpose of this research is to demonstrate that without establishing an efficient mechanism for quality assurance and evaluation, higher education institutions turn into diplomas mills, being rather an impediment to the cultural, economic and social development of society. So, in order to ensure the success of the scientific approach, the following methods were used: scientific documentation; analytical-synthetic methods; the method of comparing and generalizing theoretical and practical data. The analysis of the quality of higher education in Moldova in terms of the provisions of the Bologna Process raised a fundamental question - the acute need for effective external evaluation mechanisms of higher education institutions in parallel with the internal mechanisms of institutions. As a result, following the empirical study, we conclude that the universities of the Republic of Moldova do not face significant problems that seriously affect the performance of the total quality management system, but they must really make efforts to improve the dimensions analyzed in within this research, in order to obtain the benefits expected from the implementation of the total quality management system.

scholarly journals Transnational education and total quality management: a stakeholder-centred model

2017 ◽  
Vol 36 (3) ◽  
pp. 376-389 ◽  
Author(s):  
S.M. Riad Shams
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Future Research ◽  
Transnational Education ◽  
Total Quality ◽  
Content Type ◽  
Stakeholder Relationships ◽  
Stakeholder Orientation

Purpose Quality assurance is a key concern in higher education, which is more complex in offshore transnational education (TNE), compared to onshore provision of education service. However, higher education quality assurance is an established research domain; there is very limited work on the efficacy of industry-based total quality management (TQM) considerations to uphold quality in higher education, particularly in TNE. From this context, the purpose of this paper is to develop new insights in this under-researched area. Design/methodology/approach An inductive constructivist approach is followed to analyse extant scholarly views in relevant disciplinary areas to develop new insights, in relation to the significance of industry-based TQM in TNEs’ quality assurance. Findings Stakeholder orientation is recognised, as a significant consideration to uphold quality in TNE. Different stakeholders are identified, who would have substantial influence on TNEs’ TQM. How these stakeholders could influence the TQM process is clarified. Some empirical insights are also developed, in support of the arguments of the paper. Practical implications These insights will be useful for education administrators to better align their stakeholder relationships to underpin TQM. Academics will be able to use these insights as a basis for future research towards the significance of industry-based TQM in higher education. Originality/value Based on a stakeholder-focussed TNE TQM model, the findings represent an innovative strategic direction towards a better understanding of the significance of stakeholder relationships, pertaining to TQM in the contemporary higher education system.

scholarly journals Pengaruh praktik total quality management dan knowledge management terhadap kinerja perguruan tinggi

2021 ◽  
Vol 3 (2) ◽  
pp. 54
Author(s):  
Gesit Thabrani ◽  
Ratih Ramadini
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practice ◽  
Total Quality ◽  
Study Program ◽  
Study Programs ◽  
Education Performance ◽  
The Impact

This study aims to analyze the impact of total quality management practice on higher education performance is mediated by knowledge management of universities in Padang City. This type of the research is a descriptive causative approach. This research was carried out in study program at universitie in Padang City. The populations in this study were all study programs throught universities, both state universities, private universities, religion universities, and university with many faculties in the city of Padang. The sample used is 80 study programs at university collages with Probability sampling technique with the sampling method is using stratified proportionate random sampling. The type of the data in this study are primary and secondary data. Data were collected through questionnaires, analyzed using the SPPS version 22 and path analysis. Keywords: Total quality management practice, knowledge management, higher education performance.

Total Quality Management Initiatives in Higher Education

1993 ◽  
Vol 18 (1-2) ◽  
pp. 157-169
Author(s):  
Maureen Sullivan ◽  
Jack A. Siggins
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality
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