scholarly journals An Emerging Role of Chatbot in Businesses as a Novel Interactive Tool

Author(s):  
T. Venkat Narayana Rao et al.

Chatbot enables the business people to reach their target customers using popular messenger apps like Facebook, Whatsapp etc. Chatbots are not handled by humans directly. Nowadays, Chatbots are becoming very popular especially in business sector by reducing the human efforts and automated customer service. It is a software which interacts with user using natural language processing, Machine Language and Artificial Intelligence. They allow users to simply ask questions which would simulate interaction with the humans. The popular and well known chatbots are Alex and Siri. This paper focus on review of chatbot, history of chatbot and its implementation along with applications.

Author(s):  
Rajarshi SinhaRoy

In this digital era, Natural language Processing is not just a computational process rather it is a way to communicate with machines as humanlike. It has been used in several fields from smart artificial assistants to health or emotion analyzers. Imagine a digital era without Natural language processing is something which we cannot even think of. In Natural language Processing, firstly it reads the information given and after that begins making sense of the information. After the data has been properly processed, the real steps are taken by the machine throwing some responses or completing the work. In this paper, I review the journey of natural language processing from the late 1940s to the present. This paper also contains several salient and most important works in this timeline which leads us to where we currently stand in this field. The review separates four eras in the history of Natural language Processing, each marked by a focus on machine translation, artificial intelligence impact, the adoption of a logico-grammatical style, and an attack on huge linguistic data. This paper helps to understand the historical aspects of Natural language processing and also inspires others to work and research in this domain.


2021 ◽  
Vol 3 (1) ◽  
pp. 12-17
Author(s):  
Sri Mulyatun ◽  
Hastari Utama ◽  
Ali Mustopa

Informasi mengenai Akademik adalah bagian sangat penting dalam kehidupan sehari-hari, dimana informasi Akademik tersebut diperoleh salah satunya dengan kosultasi langsung dengan customer service. Berdasarkan wawancara yang dilakukan terhadap beberapa mahasiswa. mahasiswa memperoleh informasi Akademik dengan cara berkunjung ke kampus dan bertanya langsung terhadap customer service.Penyampaian informasi Akademik tersebut dirasa kurang karena keterbatasan oleh waktu jam buka kampus, sedangkan banyak mahasiswa sangat membutuhkan informasi Akademik dan konsultasi Akademik dengan cepet dan tidak mau terikat oleh waktu buka kampus, bahkan mahasiswa mengalami masalah Akademik disaat kampus sudah tutup, dan membutuhkan konsultasi customer service. Dengan permasalahan tersebut maka banyak mahasiswa yang salah terima dalam mencerna informasi dari akademik. Untuk menyampaikan informasi Akademik yang tidak terikat oleh waktu buka kampus, Universitas AMIKOM Yogyakarta memerlukan suatu alat media layanan informasi Akademik yang dapat merespon setiap pertanyaan mahasiswa tanpa ada keterbatasan waktu dan jumlah customer service. Pada penelitian ini solusi yang diusulkan untuk masalah tersebut salah satunya dengan cara membangun sebuah aplikasi chatbot informasi Akademik (customer service virtual) dengan pendekatan Natural Language Processing dengan menggunakan medote Fuzzy String Matching sebagai media penalarannya. Teknologi chatbot merupakan salah satu bentuk aplikasi Natural Language Processing, NLP itu sendiri merupakan salah satu bidang ilmu Kecerdasan Buatan ( Artificial Intelligence ) yang mempelajari komunikasi antara manusia dengan komputer melalui bahasa alami.


2021 ◽  
pp. 1-13
Author(s):  
Lamiae Benhayoun ◽  
Daniel Lang

BACKGROUND: The renewed advent of Artificial Intelligence (AI) is inducing profound changes in the classic categories of technology professions and is creating the need for new specific skills. OBJECTIVE: Identify the gaps in terms of skills between academic training on AI in French engineering and Business Schools, and the requirements of the labour market. METHOD: Extraction of AI training contents from the schools’ websites and scraping of a job advertisements’ website. Then, analysis based on a text mining approach with a Python code for Natural Language Processing. RESULTS: Categorization of occupations related to AI. Characterization of three classes of skills for the AI market: Technical, Soft and Interdisciplinary. Skills’ gaps concern some professional certifications and the mastery of specific tools, research abilities, and awareness of ethical and regulatory dimensions of AI. CONCLUSIONS: A deep analysis using algorithms for Natural Language Processing. Results that provide a better understanding of the AI capability components at the individual and the organizational levels. A study that can help shape educational programs to respond to the AI market requirements.


Author(s):  
Seonho Kim ◽  
Jungjoon Kim ◽  
Hong-Woo Chun

Interest in research involving health-medical information analysis based on artificial intelligence, especially for deep learning techniques, has recently been increasing. Most of the research in this field has been focused on searching for new knowledge for predicting and diagnosing disease by revealing the relation between disease and various information features of data. These features are extracted by analyzing various clinical pathology data, such as EHR (electronic health records), and academic literature using the techniques of data analysis, natural language processing, etc. However, still needed are more research and interest in applying the latest advanced artificial intelligence-based data analysis technique to bio-signal data, which are continuous physiological records, such as EEG (electroencephalography) and ECG (electrocardiogram). Unlike the other types of data, applying deep learning to bio-signal data, which is in the form of time series of real numbers, has many issues that need to be resolved in preprocessing, learning, and analysis. Such issues include leaving feature selection, learning parts that are black boxes, difficulties in recognizing and identifying effective features, high computational complexities, etc. In this paper, to solve these issues, we provide an encoding-based Wave2vec time series classifier model, which combines signal-processing and deep learning-based natural language processing techniques. To demonstrate its advantages, we provide the results of three experiments conducted with EEG data of the University of California Irvine, which are a real-world benchmark bio-signal dataset. After converting the bio-signals (in the form of waves), which are a real number time series, into a sequence of symbols or a sequence of wavelet patterns that are converted into symbols, through encoding, the proposed model vectorizes the symbols by learning the sequence using deep learning-based natural language processing. The models of each class can be constructed through learning from the vectorized wavelet patterns and training data. The implemented models can be used for prediction and diagnosis of diseases by classifying the new data. The proposed method enhanced data readability and intuition of feature selection and learning processes by converting the time series of real number data into sequences of symbols. In addition, it facilitates intuitive and easy recognition, and identification of influential patterns. Furthermore, real-time large-capacity data analysis is facilitated, which is essential in the development of real-time analysis diagnosis systems, by drastically reducing the complexity of calculation without deterioration of analysis performance by data simplification through the encoding process.


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