A Study on the Relationship Continuity and Performance Management Using BSC of Alliance among Logistics Service Providers

2008 ◽  
Vol 23 (3) ◽  
pp. 5-24
Author(s):  
BangHeeSeok ◽  
권오경
Keyword(s):  
Performance Management ◽  
Service Providers ◽  
Logistics Service ◽  
Relationship Continuity ◽  
Logistics Service Providers ◽  
And Performance ◽  
The Relationship

Competitiveness Improvement of Indonesian Logistics Service Providers a Conceptual Model and Future Research Framework

2015 ◽  
Vol 21 (4) ◽  
pp. 1049-1052
Author(s):  
Darjat Sudrajat
Keyword(s):  
Conceptual Model ◽  
Customer Value ◽  
Service Providers ◽  
Future Research ◽  
Logistics Service ◽  
Financial Strength ◽  
Logistics Service Providers ◽  
The Future ◽  
Innovative Capabilities ◽  
And Performance

Competitiveness has been a serious problem for Indonesia logistics service providers (LSP) particularly in the context of ASEAN Economic Community in 2015. Conceptually, some previous researches showed that the competitiveness could be improved through innovative capabilities and performance improvement. Nevertheless, these researches related only two of the three variables, namely between innovative capabilities and performance, innovative capabilities and competitiveness, and performance and competitiveness. These researches did not explain that the performance can be a mediator (intervening) variable for relationship between innovative capabilities and competitiveness (relationships of three variables). Based on the gap, this research aimed to develop the conceptual model, hypothesis and its dimensions for the future research. By using explanatory research design, a conceptual model of competitiveness improvement, hypothesis, and its dimensions were developed to be verified in the future research. The dimensions of the three variables included financial strength, customer value, technology/skills, shareholder value (competitiveness); profitability and growth (performance); sensing capability, combination capability, and relational capability (innovative capabilities).

scholarly journals Sustainability and Competitiveness of Logistics Services Providers in Indonesia

2021 ◽  
Vol 12 (3) ◽  
pp. 279-287
Author(s):  
Engkos Achmad Kuncoro ◽  
Dony Saputra ◽  
Robin Cahyadi ◽  
Ridho Bramulya Ikhsan
Keyword(s):  
Middle Managers ◽  
Service Providers ◽  
Sampling Technique ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
Qualitative Observation ◽  
The Relationship

With the rise of competition and challenges for Logistics Service Providers (LSP) in Indonesia, competitiveness and sustainability are needed. The research explored the logistical process and identified the factors that built the competitiveness of LSP, such as Third-Party Logistics (3PL) in Indonesia. The research also identified the factors and relationships of their competitiveness and sustainability. The research methodology was explorative with the qualitative-observation approach. The applied sampling technique was purposive and snowball. The participants were 10 LSP operating in Indonesia: Kühne + Nagel, FedEx, Damco, DB Schenker, APL Logistics, Panalpina, Agility Logistics, TNT Express, Röhlig Logistic, and Rhenus Logistic. The data were unstructured interviews with 10 middle managers with the job position of leader and manager. Then, the data were analyzed using NVivo 10 software. The result is the recommendation of the competitiveness model for 3PL that the providers can apply to achieve its sustainability. Moreover, the factors that drive the competitiveness of LSP are price, service, people, and network. Meanwhile, innovation and credibility will improve competitiveness toward sustainability of 3PL. Based on the findings, it can offer opportunities for further research on the relationship and influence of these variables on other similar companies in other countries.

scholarly journals THE INFLUENCE OF RESOURCES DIMENSIONS AND INNOVATION SOLUTION ON VALUE CREATION: A CASE STUDY OF HALAL LOGISTICS SERVICE IN THAILAND

2021 ◽  
Vol 8 (4) ◽  
pp. 445-453
Author(s):  
Thapanee Ruangsriroj ◽  
Adisak Suvittawat
Keyword(s):  
Value Creation ◽  
Structural Equation ◽  
Business Performance ◽  
Service Providers ◽  
Equation Modeling ◽  
Mediating Role ◽  
Logistics Service ◽  
Muslim Countries ◽  
Logistics Service Providers ◽  
The Relationship

This study examines the influence of the relationship between resources dimensions and the value creation of logistics service providers (LSPs), in the economic crisis caused by the coronavirus disease 2019 (COVID-19). It also explores the mediating role of innovation solutions in halal logistics in the relationship between resources dimensions and value creation. Halal logistics play an important role in Muslim countries, and there has been a growing demand for halal products from non-Muslims. Despite its importance, there is limited knowledge of halal logistics problems in Thailand among the LSPs. To understand these issues, the study uses a questionnaire to collect data from 200 Thai LSPs selected through purposive sampling based on their logistics experience in halal, agricultural, or food products. We test the hypotheses using structural equation modeling. The results show a direct relationship between resources dimensions and the value creation of LSPs. The resource dimension is indirectly related to value creation through innovation solutions that mean it acts as a partial mediator in the relationship between resources dimensions and value creation. This study has important implications for LSPs in Thailand in that it demonstrates that they can promote innovation through resources utilization and thereby enhance financial and business performance.

Halal logistics: practices, integration and performance of logistics service providers

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Noorliza Karia
Keyword(s):  
Value Creation ◽  
Service Providers ◽  
Partial Least Square ◽  
Least Square ◽  
The Novel ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
And Performance

Purpose This paper aims to examine the halal value creation in halal logistics practices and halal logistics integration in delivering halal products and/or services by investigating the effects of halal logistics practices on halal logistics performance and the role of halal logistics integration as a mediator. Design/methodology/approach Partial least square is performed on a survey data of 129 Malaysian logistics service providers. Findings The novel findings affirm that halal logistics practices comprising of physical segregation of halal products from non-halal in halal warehousing, halal transportation and halal terminal positively affect halal logistics performance. The most novel finding is that halal logistics integration positively affect halal logistics performance and mediate, significantly the relationship between halal warehousing and halal transportation and halal logistics performance. Practical implications Managers/logisticians should aware that halal value creation in halal logistics practices have a positive effect on halal logistics performance and they should appreciate halal logistics practices and halal logistics integration to realize a better halal logistics performance towards halal logistics implementation. Originality/value The results draw the novel contributions of halal logistics practices and mediating effects of halal logistics integration between halal logistics practices and halal logistics performance that have never been published.

The relationship between technology and logistics third‐party providers

2003 ◽  
Vol 33 (3) ◽  
pp. 236-253 ◽  
Author(s):  
Thierry Sauvage
Keyword(s):  
Supply Chain ◽  
Service Providers ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Outsourcing ◽  
Time Compression ◽  
Logistics Service ◽  
The Third ◽  
Logistics Service Providers ◽  
The Relationship

Our work discusses the results of a survey among French logistics service providers. In a highly competitive context characterized by “time compression”, technological effort becomes a key variable and a means of differentiation between third‐party logistics providers. The success of logistics outsourcing relationships is entrenched in the third‐party's technological ability to improve the supply chain reactivity.

scholarly journals Proactive improvement of logistics service providers as driver of customer loyalty

2011 ◽  
Vol 45 (3) ◽  
pp. 438-454 ◽  
Author(s):  
Carl Marcus Wallenburg ◽  
Peter Lukassen
Keyword(s):  
Customer Loyalty ◽  
Service Providers ◽  
Innovation Management ◽  
Value Theory ◽  
Two Dimensions ◽  
Content Type ◽  
Performance Improvements ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
And Performance

PurposeThe purpose of this paper is to provide a differentiated view of relationship‐specific proactive improvement of logistics service providers (LSPs) that distinguishes between the cost and performance and the effect that these two dimensions of innovation have on three distinct customer loyalty dimensions (retention, extension, and referrals).Design/methodology/approachA confirmatory empirical study was conducted based on social exchange theory and customer value theory. The survey responses from 298 firms were analysed using structural equation modelling and multi‐group analysis to test for direct effects and moderation.FindingsBoth dimensions of relationship‐specific proactive improvement by LSPs (cost and performance) are strong drivers of all three customer loyalty dimensions and, thus, are important to customer relationship management and relevant areas to be considered within innovation management. The effect on customer loyalty is moderated by the dynamism of the customer's market. Proactive cost improvements are more important under high dynamism, while proactive performance improvements, contrary to initial assumptions, are more important when dynamism is low.Research limitations/implicationsFuture studies should analyse other cultural settings, differentiate between functional and relationship value provided, consider other services, investigate how LSPs can facilitate proactive improvement and improve innovation management, and explore how customers can foster proactive improvement.Practical implicationsThe currently low level of proactive improvement should be increased if LSPs want to enhance customer loyalty. In doing so, LSPs ought to consider the dynamism of their customers' markets.Originality/valueThe paper is the first to provide a differentiated view on the role of relationship‐specific proactive innovation that distinguishes between cost and performance improvements and illustrates their effects on three distinct customer loyalty dimensions.

Do ISO standards favour logistics provider efficiency, competitiveness and sustainability? A Slovenian perspective

2015 ◽  
Vol 26 (2) ◽  
pp. 275-295 ◽  
Author(s):  
Patricija Bajec ◽  
Danijela Tuljak-Suban ◽  
Evelin Krmac
Keyword(s):  
Service Providers ◽  
Quality Standards ◽  
Small Sample ◽  
Iso 14001 ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to investigate the prevalence of the application of standards and their positive influence on the efficiency and competitiveness of Slovenian logistics service providers. Moreover, an analysis was also done on the relationship between the adoption of the environmental standard and greater concern for the environment. Design/methodology/approach – A small sample analysis was done using a combination of statistical methods and an abductive approach. A χ2 analysis was utilized to test the hypotheses. Findings – Many benefits were indicated. However, a positive relationship between quality standards and efficiency, as well as competitiveness, was not confirmed. In addition, the implementation of ISO 14001 quality standards was found to have no effect on the higher investment in environmental protection. Research limitations/implications – This study is limited by its local aspect (Slovenia), small sample size and its focus on just quality standards and their external factors. Future studies should be extended to the countries of eastern Europe and should further examine the relationship of internal factors as well as the relationship between the adoption of quality standards and the supply chain. Practical implications – A survey is essential not just for the Slovenian industry but also for the wider logistics industry as well as for government authorities and standards providers. Originality/value – This is one of the first papers written to analyse the effects of quality standards on international logistics service providers and the first paper that has explored the impact of standards on Slovenian logistics service providers.

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