A study on the effect of anti-solicitation by using expectancy disconfirmation theory: Focusing on the relationship between policy expectations, policy satisfaction, and government trust

2020 ◽  
Vol 54 (3) ◽  
pp. 281-309
Author(s):  
Ra-beol Seo ◽  
Wook-joon Sung
Keyword(s):  
Expectancy Disconfirmation ◽  
The Relationship

How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xi Y. Leung ◽  
Han Wen
Keyword(s):  
Positive Emotions ◽  
Negative Emotion ◽  
Negative Emotions ◽  
Restaurant Industry ◽  
Content Type ◽  
Different Types ◽  
Expectancy Disconfirmation ◽  
Quick Service ◽  
The Relationship

Purpose The purpose of this study is to examine the role of consumption emotion in the digital food-ordering experience by comparing the performances of the three digital ordering methods in an experimental design. Design/methodology/approach A research model was developed based on the Feelings-as-Information (FaI) theory and the expectancy-disconfirmation theory. A 3 × 2 between-subjects lab experiment was conducted to compare the three digital ordering methods (online, mobile or chatbot) in two different types of restaurants (quick-service or full-service). Findings The results indicate that the chatbot ordering method evoked more negative emotions and less positive emotions than the other two methods. The online ordering method worked the best for quick-service restaurants, whereas the mobile ordering method was most suitable for full-service restaurants. Both positive and negative emotions (comfort and annoyance) significantly mediated the relationships between the ordering method and internal responses (satisfaction and behavioral intention). Only one negative emotion (anger) significantly mediated the relationship between the ordering method and order amount. Originality/value This is the first study that attempts to explore and compare consumers’ emotional responses resulting from restaurant digital ordering experiences in the context of the three food-ordering methods. The use of the FaI theory strengthens the theoretical foundation of research on emotion in the hospitality field. This study also pioneers the application of chatbot technology in the restaurant industry.

Everything Is Relative: How Citizens Form and Use Expectations in Evaluating Services

2020 ◽  
Author(s):  
Nathan Favero ◽  
Minjung Kim
Keyword(s):  
Empirical Studies ◽  
Performance Information ◽  
Comparative Performance ◽  
Citizen Satisfaction ◽  
Expectancy Disconfirmation ◽  
Normative Expectations ◽  
Amazon's Mechanical Turk ◽  
Vignette Experiment ◽  
The Relationship ◽  
Comparative Performance Information

Abstract In recent years, studies of citizen satisfaction have increasingly relied on the expectancy–disconfirmation model, which highlights the role that expectations play in driving citizen evaluations of government services. But most empirical studies within public administration of the relationship between expectations and satisfaction indicate that expectations have little-to-no net effect on satisfaction. We argue that these results may be largely driven by the weaknesses of existing measurement approaches and inattention in many studies to the distinction between two types of expectations: those about what should happen (normative expectations) versus those about what will happen (predictive expectations). Distinguishing between these two types of expectations is important because they are likely to have different—and perhaps even opposite—effects on satisfaction. We recruited 972 US residents via Amazon’s Mechanical Turk to complete a survey vignette experiment and found that normative expectations are strongly (and negatively) related to satisfaction levels, whereas predictive expectations are barely related to satisfaction at all. We also find that comparative performance information generally has a much stronger effect on predictive expectations than on normative expectations. These findings suggest that theories of satisfaction should more consistently distinguish between different types of expectations. Our results also leave us somewhat optimistic about the ability of ordinary residents to follow a reasonable process when assigning normative meaning to performance information.

scholarly journals Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing

2019 ◽  
Vol 11 (14) ◽  
pp. 3943 ◽  
Author(s):  
Victor Bunster ◽  
Waldo Bustamante
Keyword(s):  
Social Housing ◽  
Environmental Performance ◽  
Simulation Software ◽  
Residential Satisfaction ◽  
Multidisciplinary Study ◽  
Expectancy Disconfirmation ◽  
Field Information ◽  
The Relationship ◽  
Mass Personalization ◽  
Satisfaction Model

Ensuring access to quality social housing is a major challenge for developing countries. The problems of standardized mass housing are well-known. However, this type of provision is ubiquitously used for its advantages when addressing pressing shortages, often resulting in significant mismatches between the attributes of the housing and the requirements of the dwellers. This multidisciplinary study explores linkages between personalized development and residential satisfaction towards informing a mass personalization approach to social housing. In specific, it presents a model that formalizes this relationship using expectancy disconfirmation theory and field information. A housing survey was conducted in four estates located in Concepción, southern Chile, and complemented with environmental performance data generated with simulation software. The analysis of the results suggests that the relationship between occupants and providers (i.e., personalization as a service) can influence the build-up of expectations, while the capacity of the dwellings to meet the requirements of different households (i.e., personalization as a product) can have a significant impact on satisfaction. These outcomes are formalized with a model that acknowledges these links at different stages of occupancy and, therefore, can be used to inform the personalized development of mass social housing.

Interstellar gas in the central region of the Galaxy

1967 ◽  
Vol 31 ◽  
pp. 239-251 ◽  
Author(s):  
F. J. Kerr
Keyword(s):  
Central Region ◽  
Galactic Plane ◽  
Neutral Hydrogen ◽  
Continuum Emission ◽  
Galactic Centre ◽  
Interstellar Gas ◽  
Hydrogen Recombination ◽  
The Galaxy ◽  
Centre Region ◽  
The Relationship

A review is given of information on the galactic-centre region obtained from recent observations of the 21-cm line from neutral hydrogen, the 18-cm group of OH lines, a hydrogen recombination line at 6 cm wavelength, and the continuum emission from ionized hydrogen.Both inward and outward motions are important in this region, in addition to rotation. Several types of observation indicate the presence of material in features inclined to the galactic plane. The relationship between the H and OH concentrations is not yet clear, but a rough picture of the central region can be proposed.

The relationship of the scleractinian corals to the rugose corals

Paleobiology ◽  
1980 ◽  
Vol 6 (02) ◽  
pp. 146-160 ◽  
Author(s):  
William A. Oliver
Keyword(s):  
Critical Points ◽  
Scleractinian Corals ◽  
Convincing Evidence ◽  
Early Triassic ◽  
Rugose Corals ◽  
History Of ◽  
The Subject ◽  
Relationship Of ◽  
The Relationship ◽  
Biologic Factors

The Mesozoic-Cenozoic coral Order Scleractinia has been suggested to have originated or evolved (1) by direct descent from the Paleozoic Order Rugosa or (2) by the development of a skeleton in members of one of the anemone groups that probably have existed throughout Phanerozoic time. In spite of much work on the subject, advocates of the direct descent hypothesis have failed to find convincing evidence of this relationship. Critical points are:(1) Rugosan septal insertion is serial; Scleractinian insertion is cyclic; no intermediate stages have been demonstrated. Apparent intermediates are Scleractinia having bilateral cyclic insertion or teratological Rugosa.(2) There is convincing evidence that the skeletons of many Rugosa were calcitic and none are known to be or to have been aragonitic. In contrast, the skeletons of all living Scleractinia are aragonitic and there is evidence that fossil Scleractinia were aragonitic also. The mineralogic difference is almost certainly due to intrinsic biologic factors.(3) No early Triassic corals of either group are known. This fact is not compelling (by itself) but is important in connection with points 1 and 2, because, given direct descent, both changes took place during this only stage in the history of the two groups in which there are no known corals.

Choosing a Markov blanket

2020 ◽  
Vol 43 ◽  
Author(s):  
Thomas Parr
Keyword(s):  
Markov Blanket ◽  
Target Article ◽  
The Relationship

Abstract This commentary focuses upon the relationship between two themes in the target article: the ways in which a Markov blanket may be defined and the role of precision and salience in mediating the interactions between what is internal and external to a system. These each rest upon the different perspectives we might take while “choosing” a Markov blanket.

Tinkering with cognitive gadgets: Cultural evolutionary psychology meets active inference

2019 ◽  
Vol 42 ◽  
Author(s):  
Paul Benjamin Badcock ◽  
Axel Constant ◽  
Maxwell James Désormeau Ramstead
Keyword(s):  
Evolutionary Psychology ◽  
Research Program ◽  
Active Inference ◽  
Innovative Research ◽  
Cognitive Faculties ◽  
Cultural Evolutionary ◽  
The Relationship

Abstract Cognitive Gadgets offers a new, convincing perspective on the origins of our distinctive cognitive faculties, coupled with a clear, innovative research program. Although we broadly endorse Heyes’ ideas, we raise some concerns about her characterisation of evolutionary psychology and the relationship between biology and culture, before discussing the potential fruits of examining cognitive gadgets through the lens of active inference.

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