The Relationship between Satisfaction and Approval Ratings of Volunteers in PyeongChang 2018 Winter Olympic & Paralympic Games: The Expectancy Disconfirmation Theory’s Perspective

2019 ◽  
Vol 58 (02) ◽  
pp. 49-64
Author(s):  
Bo-Ram Kim ◽  
Hyang-Hee Hwang
Author(s):  
Eugénia da Conceição-Heldt ◽  
Patrick A. Mello

Whether in multilateral negotiations or bilateral meetings, government leaders regularly engage in “two-level games” played simultaneously at the domestic and the international level. From the two-level-games perspective, executives are “chief negotiators” involved in some form of international negotiations for which they ultimately need to gain domestic approval at the ratification stage. This ratification requirement provides the critical link between the international and domestic level, but it can be based on formal voting requirements or more informal ways of ratification, such as public approval ratings. With its focus on government leaders as “gatekeepers” and central actors in international negotiations, the two-level games perspective constitutes a distinct approach in foreign policy analysis and serves to reintegrate the subfields of comparative politics and international relations. While there are similarities to a liberal perspective, two-level games emphasize that executives hold a certain degree of autonomy in their decision making that cannot be purely derived from their constituencies. Unlike realism, however, the approach recognizes the importance of domestic veto players and institutional constraints. Since its inception in the late 1980s, a vast body of literature on two-level games has evolved, including refinements of its theoretical foundation and applications in various policy areas. Against this background, key controversies in two-level games and foreign policy analysis since the late 1980s are examined. The discussion is organized along six debates concerning the levels of analysis, domestic political institutions, the interaction between the domestic and international levels, relevant actors, their interests and preferences, and the relationship between comparative politics and international relations.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xi Y. Leung ◽  
Han Wen

Purpose The purpose of this study is to examine the role of consumption emotion in the digital food-ordering experience by comparing the performances of the three digital ordering methods in an experimental design. Design/methodology/approach A research model was developed based on the Feelings-as-Information (FaI) theory and the expectancy-disconfirmation theory. A 3 × 2 between-subjects lab experiment was conducted to compare the three digital ordering methods (online, mobile or chatbot) in two different types of restaurants (quick-service or full-service). Findings The results indicate that the chatbot ordering method evoked more negative emotions and less positive emotions than the other two methods. The online ordering method worked the best for quick-service restaurants, whereas the mobile ordering method was most suitable for full-service restaurants. Both positive and negative emotions (comfort and annoyance) significantly mediated the relationships between the ordering method and internal responses (satisfaction and behavioral intention). Only one negative emotion (anger) significantly mediated the relationship between the ordering method and order amount. Originality/value This is the first study that attempts to explore and compare consumers’ emotional responses resulting from restaurant digital ordering experiences in the context of the three food-ordering methods. The use of the FaI theory strengthens the theoretical foundation of research on emotion in the hospitality field. This study also pioneers the application of chatbot technology in the restaurant industry.


1995 ◽  
Vol 23 (3) ◽  
pp. 198-207 ◽  
Author(s):  
Joseph K. Neumann ◽  
Leo M. Harvill ◽  
Miyoshi Callahan

Professional groups have generally endorsed “liberal” or nontheistic values or beliefs. However, some studies with academics suggest that professionals in physical science areas may be more “conservative” than those in social science disciplines. This project examined the relationship of values to nonclinical professional decisions of a nationwide sample of radiologists and psychiatrists. Respondents were sent a vignette which described a professional inservice summary and reflected either humanistic, liberal Christian or evangelical Christian values. Humanist vignettes were significantly and consistently rated as most approved on all three approval questions while Christian vignettes were rated as least approved. Professional group was not a significant factor, although psychiatrists tended to be more approving of all vignettes and expressed significantly more personal interest in the proposed inservice. Personal interest was significantly and positively correlated with approval ratings. Methodological issues, controversial topic effects on publication, government and Christian faith, pre-therapy value information, and other professional/health care issues were discussed.


Author(s):  
Nathan Favero ◽  
Minjung Kim

Abstract In recent years, studies of citizen satisfaction have increasingly relied on the expectancy–disconfirmation model, which highlights the role that expectations play in driving citizen evaluations of government services. But most empirical studies within public administration of the relationship between expectations and satisfaction indicate that expectations have little-to-no net effect on satisfaction. We argue that these results may be largely driven by the weaknesses of existing measurement approaches and inattention in many studies to the distinction between two types of expectations: those about what should happen (normative expectations) versus those about what will happen (predictive expectations). Distinguishing between these two types of expectations is important because they are likely to have different—and perhaps even opposite—effects on satisfaction. We recruited 972 US residents via Amazon’s Mechanical Turk to complete a survey vignette experiment and found that normative expectations are strongly (and negatively) related to satisfaction levels, whereas predictive expectations are barely related to satisfaction at all. We also find that comparative performance information generally has a much stronger effect on predictive expectations than on normative expectations. These findings suggest that theories of satisfaction should more consistently distinguish between different types of expectations. Our results also leave us somewhat optimistic about the ability of ordinary residents to follow a reasonable process when assigning normative meaning to performance information.


2019 ◽  
Vol 113 (4) ◽  
pp. 1071-1077 ◽  
Author(s):  
DINO P. CHRISTENSON ◽  
DOUGLAS L. KRINER

Whether presidential unilateralism is normatively advantageous or parlous for American democracy may depend on the extent to which a check remains on its exercise and abuse. Because the formal institutional constraints on unilateral action are weak, an emerging literature argues that the most important checks on unilateralism may be political, with public opinion playing a pivotal role. However, existing scholarship offers little systematic evidence that public opinion constrains unilateral action. To fill this gap, we use vector autoregression with Granger-causality tests to examine the relationship between presidential approval and executive orders. Contra past speculation that presidents increasingly issue executive orders as a last resort when their stock of political capital is low, we find that rising approval ratings increase the frequency of major unilateral action. Low approval ratings, by contrast, limit the exercise of unilateral power.


2014 ◽  
Vol 22 (1) ◽  
pp. 61-85 ◽  
Author(s):  
Justin Esarey ◽  
Jacqueline H. R. DeMeritt

A state-dependent dynamic system is one in which (1) the marginal effect ofxonyat timet() depends on the prior value of the dependent variable, and (2) the persistence of the dependent variable () depends onxt. We present a methodological strategy for dealing with state-dependent dynamic systems and demonstrate the consequences of ignoring state-dependence. As an applied example, we find evidence of state-dependence in the relationship between presidential approval and economic performance: high unemployment rates are most damaging to presidential approval among presidents with the highest initial approval ratings.


2019 ◽  
Vol 11 (14) ◽  
pp. 3943 ◽  
Author(s):  
Victor Bunster ◽  
Waldo Bustamante

Ensuring access to quality social housing is a major challenge for developing countries. The problems of standardized mass housing are well-known. However, this type of provision is ubiquitously used for its advantages when addressing pressing shortages, often resulting in significant mismatches between the attributes of the housing and the requirements of the dwellers. This multidisciplinary study explores linkages between personalized development and residential satisfaction towards informing a mass personalization approach to social housing. In specific, it presents a model that formalizes this relationship using expectancy disconfirmation theory and field information. A housing survey was conducted in four estates located in Concepción, southern Chile, and complemented with environmental performance data generated with simulation software. The analysis of the results suggests that the relationship between occupants and providers (i.e., personalization as a service) can influence the build-up of expectations, while the capacity of the dwellings to meet the requirements of different households (i.e., personalization as a product) can have a significant impact on satisfaction. These outcomes are formalized with a model that acknowledges these links at different stages of occupancy and, therefore, can be used to inform the personalized development of mass social housing.


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