scholarly journals Critical Success Factors for Enterprise Resource Planning System Implementation: A Case Study in Malaysian SME

Author(s):  
Feybi Ariani Goni ◽  
Abdoulmohammad Gholamzadeh Chofreh ◽  
Shahnorbanun Sahran
2010 ◽  
pp. 1916-1945
Author(s):  
Carmen de Pablos Heredero ◽  
Mónica de Pablos Heredero

The implementation of an Enterprise Resource Planning System (ERP) is a risky and high cost action, even more when we are dealing with small and medium sized enterprises. Although many studies have shown the importance of paying attention to critical success factors in ERP implementations, there is still a high degree of failures and bad experiences around ERP implementations. Most literature has shown experiences of success and failure coming from large sized firms. But there is a lack of information of what has happened in the area of small and medium size firms, and for some economies, they are essential. In this chapter, we try to show a model containing the main elements that can better explain the degree of success and of failure in ERP implementations by providing examples mainly affecting to the circumstances of small and medium size firms. In our model, we propose 5 main groups of variables affecting final results in ERP implementations.


Author(s):  
Kalinga Jagoda ◽  
Premaratne Samaranayake

Purpose The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will enhance the effectiveness of ERP projects. Design/methodology/approach A literature review was conducted on ERP system implementation and its effectiveness. The need for improving implementation approaches and methodologies was examined. Based on the insights gained, a conceptual framework for ERP system implementation is presented by combining the state-gate approach with the pre-implementation roadmap. Findings The proposed framework aims to enhance the overall ERP implementation outcomes, ensuring critical success factors and eliminating common causes of failures. A pre-implementation roadmap is identified as a key element for eliminating many causes of failure including lack of organisations’ readiness for ERP. The post-implementation stage can be used for further improvements to the system through internal research and development. Research limitations/implications The development of the framework is an attempt to contribute to improving ERP implementation. This research is expected to motivate researchers to work in this area, and it will be beneficial to practicing managers in the identification of opportunities for improvements in ERP systems. Case studies will be valuable to refine and validate the proposed model. Originality/value This paper explores research in a needy area and offers a framework to help researchers and practitioners in improving ERP implementation. This framework is expected to reduce the implementation project duration, strengthen critical success factors and minimise common problems of ERP implementation projects.


Author(s):  
Jens Laurits Nielsen

This chapter involves an investigation into critical success factors (CSFs) for implementing an enterprise resource planning (ERP) system into an Australian university. Existing ERP research has neglected the higher education sector (HES) worldwide and in Australia, even though a majority of Australian universities have implemented an ERP solution. Findings from the case study found that interviewees discussed 22 of the 29 factors identified from contemporary literature. Additionally, four new factors are identified, namely, competitive edge, service for students, knowledge management, and system ownership.


2020 ◽  
Vol 16 (2) ◽  
pp. 107-133 ◽  
Author(s):  
Mohamed-Iliasse Mahraz ◽  
Loubna Benabbou ◽  
Abdelaziz Berrado

Nowadays, the adoption of a new enterprise resource planning system is a highly complex process, and it is not as easy as people imagine. It is a challenging task that requires rigorous efforts, careful thinking, and proper planning. Likewise, it demands a detailed analysis of such factors that are critical to the implementation. The field has sparked an immense interest in the research community, and hence several previous studies have tried to assess the current status of these systems and address some issues in the literature reviews. First, the research aims to conduct a comprehensive literature survey, in order to address some issues related to the implementation and management of ERP, and point out overall trends. Afterwards, we tried to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects based on a systematic approach to review a large number of refereed papers published between 2006 and 2018 on ERP from which a large number of documents relating to CSFs on ERP were extracted, and selected for analysis. From that review, we led a survey through which we tried to investigate and examine the different critical success factors that need to be considered to ensure the success of ERP systems.


2010 ◽  
Vol 6 (3) ◽  
pp. 48-58 ◽  
Author(s):  
Behrouz Zarei ◽  
Mina Naeli

Although introducing Enterprise Resource Planning (ERP) to an organization has enormous benefits, it may entail new hazardous challenges if it cannot be well managed. This research focuses on the critical ERP success factors from a case study involving the Esfahan Steel Company, which started ERP implementation in September 2002. An in-depth research of ERP implementation processes and the level of adhering to five chosen ERP critical success factors—project management, top management supports, business process reengineering, and change management and Training—are conducted. Research results revealed that the five critical success factors (CSFs) are highly interdependent and the strengths and weaknesses of each have influenced the quality of ERP implementation to a large extent.


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