scholarly journals Examining the Effect of Organizational Culture on the Relationship between Supply Chain Quality Management Practices Adoption and Performance of Private Hospitals in Kenya

2020 ◽  
Vol 16 (31) ◽  
Author(s):  
Tobias Okoth Ondiek ◽  
Stephen Odock ◽  
James Muranga Njihia ◽  
Peter K’Obonyo
Keyword(s):  
Health Care ◽  
Supply Chain ◽  
Quality Management ◽  
Corporate Culture ◽  
Management Practices ◽  
Private Hospitals ◽  
Quality Management Practices ◽  
Improved Performance ◽  
And Performance ◽  
The Relationship

Health care institutions have complex global supply networks and organizations that have heterogenous cultural configurations. There are a number of studies that have directly linked supply chain quality management practices in the manufacturing sector and other service firms to organizational performance. However, minimal research has been done to examine the role of corporate culture in the relationship. Moreover, there is need to empirically confirm effect of corporate culture in private hospitals in Kenya where provision of quality and affordable health care remains a challenge. Corporate culture fit between organizations serves as a thread that ties firms together. The study was conducted in order examine the effect of organizational culture on the relationship between supply chain quality management practices adoption and performance of private hospitals in Kenya. Positivist research orientation and descriptive cross-sectional research design guided the research process. Raw data was collected from management staff tasked with supply chain decision making responsibility in the hospitals. A response rate of 70.51% was realized. Normality, collinearity, homoscedasticity and autocorrelation constituted model diagnosis. Hypothesis was tested using model fit indices and significance of path coefficient. The findings indicate that corporate culture has significant positive effect on the relationship. The study concluded that right corporate culture among supply chain partners both internally and externally serves as catalyst while implementing SCQM practices to bring about improved performance. It is therefore recommended that for private hospitals to benefit more from improved performance upon adopting SCQM practices, they must ensure homogeneity of cultural configurations internally and externally. In addition, the study provides future researchers with a useful conceptual and methodological reference that can be used in the pursuit of further studies particularly in the area of both supply chain and quality management with specific reference to the corporate culture as a moderating variable.

A learning perspective of supply chain quality management: empirical evidence from US supply chains

2019 ◽  
Vol 25 (1) ◽  
pp. 17-34 ◽  
Author(s):  
Mahour Mellat Parast
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Information Sharing ◽  
Process Improvement ◽  
Management Practices ◽  
Supply Chain Performance ◽  
Content Type ◽  
Quality Practices ◽  
Quality Management Practices ◽  
The Relationship

Purpose This paper aims to examine the relationship between supply chain quality management practices and their impact on supply chain performance. The authors define and operationalize supply chain quality management practices that enhance knowledge creation and learning in a supply chain. Design/methodology/approach Data are collected from logistics and supply chain managers in the USA to examine the validity and reliability of the model for supply chain quality. Findings The empirical result provides support for the reliability and validity of the proposed model, the constructs used in the model, and the interrelationships among key constructs of supply chain quality. The authors show that trust is the main predictor of supply chain quality practices and supply chain quality performance outcomes. In addition, the findings show that the impact of trust on process improvement is mediated by information sharing, inter-firm trust and information sharing are significant predictors of supply chain satisfaction, and inter-firm trust and process improvement are significant predictors of supply chain performance. Implications of the research for the theory and practice of supply chain management and quality management are presented. Practical implications This study provides important insights into effective implementation of quality management across the supply chain. Supply chain managers should realize that achieving improvement in many supply chain activities such as information sharing or process improvement requires organizations to be engaged in trust-based activities. In that regard, it is important for supply chain managers to be engaged in developing relationships with their supply chain partners that enhance inter-organizational trust. Originality/value This is the first study that examines a supply chain quality management model from the learning perspective. The authors validate the supply chain quality framework proposed by Parast (2103) through operationalization of the constructs, development of the relationship among key supply chain quality practices and empirical assessment of the structural model for supply chain quality.

Total quality management practices and organizational performance in the construction chemicals companies in Jordan

2018 ◽  
Vol 25 (8) ◽  
pp. 3180-3205 ◽  
Author(s):  
Neven Androwis ◽  
Rateb J. Sweis ◽  
Ali Tarhini ◽  
Alireza Moarefi ◽  
Mahmood Hosseini Amiri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Empirical Support ◽  
Total Quality ◽  
Content Type ◽  
Quality Management Practices ◽  
And Performance ◽  
The Relationship

Purpose The purpose of this paper is to investigate the relationship between total quality management practices and the organizational performance in the Jordanian construction chemicals companies. Design/methodology/approach In this research, ten constructs were used to measure TQM practices, whereas six constructs were used to measure the organizational performance. A total of 160 questionnaires were distributed to 28 companies. Of these 131 questionnaires were completed and used for the analysis, representing a response rate of 81.9 percent. Findings Analysis has shown that TQM practices positively affect the organizational performance, with a significant value for top management commitment, customer focus, supplier management, process control and continuous improvement. Research limitations/implications Results were based on perceptual data provided by participants working in different sectors of the organization, which may not provide a clear picture. It would be appropriate to consider collecting information from several stakeholders such as customers and suppliers. Willingness of respondents and delivering data within time were a big challenge though efforts were made to guarantee the confidentiality of the respondents. Practical implications Results from this research points out that TQM is considered as a key-contributing factor to firm’s survival. It also provides empirical support that TQM implementation in manufacturing organizations contributes to the performance and survival of such organizations. This research also provides an understanding of the dynamic role of TQM practices that would help managers pay attention to the fundamental practices that have a direct impact on the firms’ performance. This will help the organizations to dedicate efforts and allocate resources to get the best long-term outcomes and to figure out their strengths and weaknesses to develop and implement a new strategy to enhance their competitive position. Originality/value Construction sector in Jordan is a competitive sector. Therefore, quality in such industry is vital. Many companies in Jordan have much interest in implementing TQM practices. However, research efforts related to this field are rare. No research papers investigating the relationship between TQM practices and performance in Jordanian construction chemicals companies have been found. This research, therefore, seeks to examine the relationship between TQM practices and the construction chemicals firms’ performance in Jordan.

scholarly journals Hubungan Amalan Pengurusan Kualiti ke atas Prestasi Organisasi PKS Industri Pemprosesan Makanan di Malaysia

2013 ◽  
Vol 61 (1) ◽  
Author(s):  
Hayati Habibah Abdul Talib ◽  
Khairul Anuar Mohd Ali ◽  
Fazli Idris
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Food Processing ◽  
Management Practices ◽  
Research Question ◽  
Sampling Technique ◽  
Quality Management Practices ◽  
And Performance ◽  
Multistage Sampling ◽  
The Relationship

Measurement of quality management practices is becoming more important in enhancing the holistic competitiveness in today’s challenging market. Malaysia’s food processing industry is rapidly growing and has contributed to the country’s economic development. Malaysia is aiming towards the achievement to be world halal-hub as its potential has been identified. However, literature’s on quality management practices and performance in this industry has indicated that, most of previous studies are focuses to the automotive and electrical industries. Thus, the research question on quality management practices and performance among these industry players in Malaysia are still unanswered. Questionnaires are used to gather information from SMEs in Malaysia’s food processing industries through multistage sampling technique and a total of 221 questionnaires are returned. SPSS and AMOS 5.0 are used to analyze the relationship between this two latent constructs. The finding demonstrates the measured quality management practices are significant to the SMEs’ organizational performance. The findings has highlighted the important factors of quality management practices and suggesting factors that need to be given attention by the food processing SMEs in order to gain excellence performance and be more competitive. Nevertheless, future studies are necessary to set forth and examine various factors that may affect the performance of SMEs in this industry.

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