scholarly journals The Impact of Knowledge Management Processes on the Quality of Higher Education from the Perspective of University Professors: A Case Study of the Professors of the Faculty of Economic and Commercial and Administrative Sciences, University of Biskra – Al

2020 ◽  
Vol 13 (44) ◽  
pp. 28-54
Author(s):  
أ. جمعة خير الدين ◽  
أ. أحلام دريدي ◽  
أ. صبرينة خليل

This study aimed to identify the impact of knowledge management processes on the quality of higher education from the viewpoint of university professors at the Faculty of Economic,Commercial and Administrative Sciences at the University of Muhammad Khaydar Biskra. To achieve this objective, the descriptive analytical and case study method was used. Thestudy population was 195 professors, 109 of whom were selected as a sample of the study. To collect data from the study sample, a questionnaire was used. 195 questionnaires weredistributed to the study sample, but 72 questionnaires were returned at a rate of return (66.05%). Then the hypotheses were tested based on a set of research methods, using theSPSS software. Major findings of the study indicated a statistically significant effect of knowledge management processes with their dimensions (quality of scientific research,quality of student services and graduates, quality of curricula and study programs) on the quality of higher education among professors of the Faculty of Economic, commercial andadministrative sciences at the University of Biskra. The study concluded with a set of recommendations, including the adopting knowledge management processes approach todevelop and improve the quality of higher education institutions, utilizing and activating professors' roles, knowledge, ideas and expertise.Keywords: knowledge management, knowledge management processes, higher education quality, university professors, University of Biskra.

Author(s):  
Iman M. Adeinat ◽  
Fatheia H. Abdulfatah

Purpose The purpose of this paper is to examine knowledge management interrelationships in higher education institutions and to assess the impact of the university’s culture on knowledge management processes: creation, dissemination, exchange and application. Design/methodology/approach The proposed model establishes the relationships between organizational culture (OC) and knowledge management processes in a single framework. The study used the organizational culture assessment instrument to determine the culture type and used structural equation modeling to assess the underlying relationships between knowledge management process and OC. Findings The results of the factor analysis used in this study suggest that adhocracy organizational culture, in which an organization is characterized by emphasis on individual initiative and employee empowerment, may not necessarily affect all knowledge management processes equally. In particular, an organization’s culture principally influences the knowledge creation process, followed by knowledge exchange, in a public university setting. Originality/value The study provides a comprehensive outlook on the effect of adhocracy culture in higher education on the knowledge management process through the lens of one cultural context. In addition, this is the first study that explores the OC effect on knowledge management process in a Saudi public university.


GEMA PUBLICA ◽  
2016 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Retno Sunu Astuti

Higher education is one of the key factors in the effort to improve the lives and well-being of a nation. The experience of developed countries in Asia showed that the quality of higher education correlated significantly with the increased competence of human resources as a whole which eventually forms a high competence in the global competition. Globalization proactively answered by the governments in various parts of the world through international cooperation in the form of teaching, research, and dedication to the university in the form of the internationalization program. Through descriptive qualitative method enriched by quantitative techniques with intrinsic case study design (intrinsic case study), this research found that the success of internationalization is driven by capacity building supported by horizontal and hands on leadership. Therefore, the leadership of a university is not only an academic but it must be a manager who is able to read the signs of change.


2021 ◽  
Vol 11 (1) ◽  
pp. 9
Author(s):  
Mohammad Niqresh

This research aims to identify the reality of applying knowledge management practices and reveal their impact on achieving the quality of higher education in Jordan, and to identify the concept of knowledge management and the quality of higher education, and uncover knowledge management practices, and determine the components of applying knowledge management in higher education institutions. To achieve the research objectives, the researcher used the descriptive and analytical approach, relying on the questionnaire as the main tool for collecting research data. The research was applied to a sample consisting of (142) workers and those in charge of the educational process at Al-Balqa Applied University, who were chosen randomly. Among the most prominent results of this research is that there is an effect of knowledge management on higher education quality at Al-Balqa Applied University at the significance level (α= 0.05). As the results showed, one of the essential practices of knowledge innovation and creativity is that knowledge management encourages brainstorming to create new ideas and reveal tacit knowledge. One of the most important practices of applying the knowledge is that the university conducts tests on knowledge before applying it, while the essential practice of storing and distributing knowledge is that the university has many methods and means used to preserve knowledge. In light of the study results, the research recommends the need to pay attention to those in charge of the educational process and those working in it, support them and develop their capabilities, and work to implement the knowledge that it possesses through a specialized work team, and the necessity for the knowledge management to work on developing the creative vision of the employees at the university.   Received: 3 November 2020 / Accepted: 3 January 2021 / Published: 17 January 2021


2020 ◽  
Vol 1 (2) ◽  
pp. 246-264
Author(s):  
ولاء سلطان

The aim of this research is to focus on higher education organizations, those usually aspire to reform the educational system. This is because of the need to adapt to the new constantly changing requirements of society. The way is by raising the quality and efficiency of education in the university system to meet international standards. The reform must take into account the effectiveness and quality of education, compatible with global system, and must enable graduates to integrate easily into the modern labor market. As the knowledge is being the critical factor to the survival and sustainability of the organization, knowledge management processes have become an important productive component for the continuous flow of contemporary managerial concepts. Universities should also be prepared to work in the competitive education market, assuming greater administrative self-independence, flexible regulatory framework and adequate funding. Today higher education institutions require more openness and transparency, and directing researches into how public institutions perform at the higher education level, which affect the performance management of these institutions.Emphasis was placed, on the extent, to the contribution of knowledge management processes and their role to fulfill the quality of university education. The matter, which significantly stimulated the university's potential concerns in terms of the difficulty of preparing students for life and work. The expansion of higher education in the outside world took a completely different direction due to the intense competition and the emergence of Open Universities and the Internet revolution while this education remains self-sustaining. Moreover, the increase in the number of colleges and students has led to increased problems of quality control in education. This is a major and important issue faced by universities The analytical approach was used to analyze the information collected by the questionnaire, which was designed to take into account the spectroscopic and analytical clarity in the diagnosis of the dimensions of the research, its components and the measurement mechanism. In the applied side, the logic architecture (fuzzy logic) was adopted in the process of examining the level of knowledge management processes to achieve the quality of learning. The study population was divided into all sections of the institute. A sample of 50 teachers was selected and all data were subjected to statistical analysis using a package ( SPSS ). Conclusions have been reached, most notably are in determining the level of the actualmembership function of the application of knowledge management processes to achieve the quality of university learning, taking into account the necessary requirements for the implementation of these processes, including training, administrative, organizational, incentive and technology. A number of proposals were put forward to all Iraqi administrations, including the (knowledge-driven) organization. One of the most important of these proposals is to generate the conviction of university officials that quality management and its applications are necessary and decisive for the university's continuity, growth and development by improving the quality of its performance and generating the ability to meet the challenges that may arise in the future. The application of knowledge management processes through the trend towards the adoption of programs and modern quantitative methods in the interpretation of theoretical reality and starting through it to reflect the practical reality and practical.


2019 ◽  
Vol 33 (5) ◽  
pp. 919-938 ◽  
Author(s):  
Giuseppina Iacoviello ◽  
Elena Bruno ◽  
Antonella Cappiello

Purpose The purpose of this paper is to identify, through the preparation of a theoretical framework, the drivers able to highlight the relationships between universities and stakeholders in the area of higher education. It also intends to stress the importance of intellectual capital (IC) regarding its contribution to create the quality of higher education. Design/methodology/approach The method, through the repetition of different “rounds” of interviews with questionnaires, tends therefore to create situations of comparison, verification and discussion of the different hypotheses prefigured, and then come to a convergence of both scenarios and dates of realization. Findings The paper provides a system of indicators for assessing the quality of relationships between stakeholders in the key processes of the universities. Research limitations/implications The paper provides a pilot model that needs further adjustments in itinere, based on rigorous empirical tests conducted to confer on it the characteristics of universal applicability within the university context. Practical implications The major contribution of the model is evident from the resulting interpretative process, which makes it possible to deduce, from the performance indicators, the strategies put in place by the university to achieve their goals, that is, to prepare any interventions for the optimization of the management of IC which can create the quality of higher education institution. Originality/value None of the models presented in the literature details the quality of the relationship between stakeholders in the key processes of the universities and therefore neither investigates the impact produced by them on the performance of the university nor on the way stakeholders perceive the usefulness of the knowledge transmitted or the level of customer satisfaction achieved, as indeed the most recent research on the subject envisages.


Author(s):  
Ibrahim MATAR ◽  
Jurgita RAUDELIŪNIENĖ

Purpose – this article investigates the impact of knowledge acquisition on the leading knowledge management processes such as knowledge storage, application, and creation in higher education institutions. Research methodology – scientific literature review and hypotheses were used to develop the research model. The re-search data was collected from 202 academics from Lebanese higher education institutions. The structural questionnaire and structural equation modeling techniques were employed to test the research hypotheses. Findings – the findings confirmed the knowledge acquisition process’s leading role with the highest impact on knowl-edge creation and provided valuable insights for scientists in the knowledge acquisition field. Research limitations – this study’s results are primarily applicable in Lebanon and can’t be generalized to other coun-tries. Therefore, a further researcher should encompass diverse countries to generalize the findings on a global level. Practical implications – the results emphasize more attention for higher education institutions’ administration to focus on higher education institutions’ knowledge management cycle, particularly on the knowledge acquisition process. Originality/Value – in this study, the significant influence of knowledge acquisition on other knowledge management processes in the Lebanese higher education institutions has been revealed, as no prior research in Lebanon is found.


2002 ◽  
Vol 01 (01) ◽  
pp. 57-63 ◽  
Author(s):  
Thou Tin Lim

As organizations in Singpore respond to the pressures of globalization, the adoption of knowledge management practices becomes more prevalent. In a hurry to implement this new business paradigm, organizations may have overlooked the influence of the cultural context which is commonly considered one of the pillars of knowledge management in a western-oriented organization. This paper examines what was overlooked by Singapore organizations while moving towards knowledge management. Specifically, it studies the impact of organizational culture on knowledge management processes. A review of literature shows that there is a relationship between cultural factors and knowledge management processes. This relationship is reflected in a research model that helps to answer research questions and to formulate hypotheses for testing. The result indicates that knowledge management should consider not just the technological aspects of implementation but also the cultural, leadership and contextual aspects of an organization.


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