Evaluation of the critical success factors in the implementation of knowledge management using fuzzy ANP and fuzzy DEMATEL techniques. A case study of the Tehran fire department

Knowledge Management is among one of the buzzwords prevailing in the management circles. It is seen as a tool which can create a strategic impact. Theoretically knowledge management is seen to have the potential to influence many spheres of an organization. It is available in a variety of forms and to a large extent the hidden tacit knowledge can be codified and made explicit. It is believed that by sharing of knowledge, the organization will benefit in the long run. However the success of knowledge management lies in the role played by the organization, the developers and the users themselves. This paper makes an exploratory study about Knowledge Management in practice at ICICI (India) and tries to identify the critical success factors of Knowledge Management. A small survey was done among 31 employees of ICICI and based on their responses a factor analysis was carried out. This resulted in identification of the critical success factors. A personal observation of the system at work also makes attempt to understand whether Knowledge Management can fulfill some of the needs of the technical and professional workforce.Key words: Knowledge Management, India, ICICI, initiating, implementing, iacit, explicitThe Journal of Nepalese Business Studies Vol. V, No. 1, 2008, December Page: 37-49

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Identification and Prioritization of Critical Success Factors in Implementation of Knowledge Management Case study: Power Distribution Company of Kurdistan Province

Mediterranean Journal of Social Sciences ◽

10.5901/mjss.2016.v7n51p135 ◽

2016 ◽

Author(s):

Ruhollah Tavallaei ◽

Rozbeh Fadaei

Keyword(s):

Knowledge Management ◽

Power Distribution ◽

Critical Success Factors ◽

Success Factors ◽

Critical Success ◽

Distribution Company ◽

Study Power ◽

Management Case Study

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Case Study of Critical Success Factors Affecting Knowledge Management in Small- and Medium-Sized Enterprises in Developing State: Steel Sector

Lecture Notes in Mechanical Engineering - Advances in Industrial and Production Engineering ◽

10.1007/978-981-13-6412-9_76 ◽

2019 ◽

pp. 825-831 ◽

Cited By ~ 2

Author(s):

Agrawal Animesh ◽

Suraj Kumar Mukti

Keyword(s):

Knowledge Management ◽

Critical Success Factors ◽

Success Factors ◽

Factors Affecting ◽

Critical Success ◽

Steel Sector

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A Fuzzy DEMATEL Method to Identify Critical Success Factors of Knowledge Management Adoption in Supply Chain

Journal of Information & Knowledge Management ◽

10.1142/s0219649213500196 ◽

2013 ◽

Vol 12 (03) ◽

pp. 1350019 ◽

Cited By ~ 10

Author(s):

Sachin K. Patil ◽

R. Kant

Keyword(s):

Knowledge Management ◽

Supply Chain ◽

Influencing Factors ◽

Critical Success Factors ◽

Success Factors ◽

Decision Support Tool ◽

Management Support ◽

Fuzzy Dematel ◽

Support Tool ◽

Critical Success

In globalisation of business, Knowledge Management (KM) plays an important role in Supply Chain (SC) to create, build and maintain competitive advantage through utilisation of knowledge and through collaborative practices. Literature review have suggested the performance of KM adoption in SC may be affected by various influencing factors but it is always difficult for the practitioners to improve all aspects at the same time. The aim of this study is to identify Critical Success Factors (CSFs) of KM adoption in SC. This study presents a favourable method combining fuzzy set theory and the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to segment the critical factors for successful KM adoption in SC. The empirical case study analysis of an Indian hydraulic valve manufacturing organisation is conducted to illustrate the use of the proposed framework for identifying the CSFs of KM adoption in SC. According to the results of the empirical study, six CSFs of KM adoption in SC are identified out of 25 influencing factors, these are top management support, communication and collaboration techniques, employee involvement, employee training and education, communication among the SC members and trustworthy teamwork to exchange knowledge within SC which will help to improve effectiveness and efficiency of KM adoption in SC. The decision makers can apply a phased implementation of these CSFs to ensure the effective KM adoption in SC under the constraints of available resources. This proposed method provides a more accurate, effective and systematic decision support tool for identifying CSFs of KM adoption in SC.

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