The Impact of Online User Reviews and Professional Reviews: A Bayesian Approach to Examine Mediation and Moderation Effects

This study investigates the effect of linguistic realizations of employee empathy (LREE) on brand trust in email responses to customer complaints. We explore possible mediating effects of perceived empathy and perceived complaint handling quality and we look into moderation effects of compensation (Study 1) or customer’s acceptance of blame (Study 2). Our aim is to find out if LREE have a negative or positive impact on the customer in cases of partial refunds, either because LREE are being perceived as insincere or as genuine expressions of concern. The results of two experiments show that LREE positively influence brand trust through higher perceived empathy and perceived complaint handling quality. However, the expected negative effect is not found, as LREE are more effective in a low versus high compensation condition. The effectiveness itself is not influenced by the acceptance of blame when a partial refund is offered.

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Synchronization in 5G networks: a hybrid Bayesian approach toward clock offset/skew estimation and its impact on localization

EURASIP Journal on Wireless Communications and Networking ◽

10.1186/s13638-021-01963-x ◽

2021 ◽

Vol 2021 (1) ◽

Author(s):

Meysam Goodarzi ◽

Darko Cvetkovski ◽

Nebojsa Maletic ◽

Jesús Gutiérrez ◽

Eckhard Grass

Keyword(s):

Bayesian Approach ◽

Large Scale ◽

Hybrid Approach ◽

Position Estimation ◽

5G Networks ◽

Clock Skew ◽

Depth Analysis ◽

The Impact ◽

Mean Square Errors ◽

Clock Offset

AbstractClock synchronization has always been a major challenge when designing wireless networks. This work focuses on tackling the time synchronization problem in 5G networks by adopting a hybrid Bayesian approach for clock offset and skew estimation. Furthermore, we provide an in-depth analysis of the impact of the proposed approach on a synchronization-sensitive service, i.e., localization. Specifically, we expose the substantial benefit of belief propagation (BP) running on factor graphs (FGs) in achieving precise network-wide synchronization. Moreover, we take advantage of Bayesian recursive filtering (BRF) to mitigate the time-stamping error in pairwise synchronization. Finally, we reveal the merit of hybrid synchronization by dividing a large-scale network into local synchronization domains and applying the most suitable synchronization algorithm (BP- or BRF-based) on each domain. The performance of the hybrid approach is then evaluated in terms of the root mean square errors (RMSEs) of the clock offset, clock skew, and the position estimation. According to the simulations, in spite of the simplifications in the hybrid approach, RMSEs of clock offset, clock skew, and position estimation remain below 10 ns, 1 ppm, and 1.5 m, respectively.

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