Disparate Impacts of Two Public Reporting Initiatives on Clinical and Perceived Quality in Healthcare

Public reporting of healthcare data is not a new concept. This initiative continues to proliferate as consumers and other stakeholders seek information on the quality and outcomes of care. Furthermore, mandates for the development of additional public reporting efforts are included in several new healthcare legislations such as the Affordable Care Act. Many current reporting programs rely heavily on administrative data as a surrogate for true clinical data, but this approach has well-defined limitations. Clinical data are traditionally more difficult and costly to collect, but more accurately reflect the clinical status of the patient, thus enhancing validity of the quality metrics and the reporting program. Several professional organizations have published policy statements articulating the main principles that should establish the foundation for public reporting programs in the future.

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THE EFFECT OF CUSTOMER ENGAGEMEMTN EXPERIENCE ON REPURCHASE INTENTION BASED ON THE CAPAABILITY OF TECHNICAL SUPPORT OF SALESPERSON IN CUSTOMER PERCEIVED QUALITY OF SERVICE: FOCUSED ON THE ENERGY INDUSTRY IN NEED OF LONG-TERM SERVICE

Global Fashion Management Conference ◽

10.15444/gmc2020.05.03.03 ◽

2020 ◽

Vol 2020 ◽

pp. 598-598

Keyword(s):

Quality Of Service ◽

Perceived Quality ◽

Technical Support ◽

Energy Industry ◽

Repurchase Intention

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The Study on the Effect of Waiting Line on Consumers’ Perceived Quality and Emotional State

ASIA MARKETING JOURNAL ◽

10.15830/amj.2019.21.2.21 ◽

2019 ◽

Vol 21 (2) ◽

pp. 21-49

Author(s):

Nan Li ◽

Jae-Do Song

Keyword(s):

Emotional State ◽

Perceived Quality ◽

Waiting Line

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Changes in perceived quality of life and subjective age in older women participating in Nordic Walking classes and memory training

The Journal of Sports Medicine and Physical Fitness ◽

10.23736/s0022-4707.19.09588-4 ◽

2019 ◽

Vol 59 (10) ◽

Cited By ~ 1

Author(s):

Anna Leś ◽

Monika Guszkowska ◽

Joanna Piotrowska ◽

Izabela Rutkowska

Keyword(s):

Quality Of Life ◽

Older Women ◽

Perceived Quality ◽

Memory Training ◽

Subjective Age ◽

Nordic Walking ◽

Perceived Quality Of Life

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Influencing Factors on Customer Satisfaction towards American Brands in the Food and Beverage Industry in Malaysia

ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL ◽

10.24191/abrij.v2i2.10028 ◽

2016 ◽

Vol 2 (2) ◽

pp. 69 ◽

Cited By ~ 1

Author(s):

Nur Atiqah Rochin Demong ◽

Abdul Kadir Othman ◽

Salmi Bawasa

Keyword(s):

Customer Satisfaction ◽

Influencing Factors ◽

Perceived Value ◽

Perceived Quality ◽

Kuala Lumpur ◽

Customer Expectation ◽

Beverage Industry ◽

Food And Beverage Industry ◽

Food And Beverage ◽

Convenience Sampling

Customer satisfaction is the ultimate aim to food and beverage F&B industry as it ascertains that satisfied customers will stay loyal and reduce the amount of complaints towards their brand of choice. The main purpose of the research is to understand the influencing factors on customer satisfaction towards American brand in F&B industry in Malaysia. Convenience sampling method was used involving the respondents that consist of customers and shoppers within five mega malls in Kuala Lumpur to represent the total population of the study. The researcher used a multiple regression analysis to analyze 384 data from customers. The results indicate a positive and significant influence of all influencing factors (perceived quality, perceived value and Customer Expectation) on customer satisfaction. Customer expectation is seen to be the factor that was highly influential towards satisfaction, followed by perceived quality and perceived value. The implications of the study are discussed in the paper.

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