scholarly journals THE MODERATING ROLE OF ORGANIZATIONAL LEARNING CAPABILITIES ON THE RELATIONSHIP BETWEEN TQM PRACTICESAND INNOVATION PERFORMANCE

2021 ◽  
Vol 9 (11) ◽  
pp. 188-192
Author(s):  
Ahmed Rashid Saleem Al-Jabri ◽  
◽  
Universiti Utara Malaysia ◽  
Keyword(s):  
Organizational Learning ◽  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Management Practices ◽  
Innovation Performance ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
Learning Capabilities

Total quality management (TQM) has gained importanceglobally, in order to gain a competitive advantage. Implementation of quality management is a problem faced by many sectors. The aim of the current study is to develop a model that can be implemented in any sector in order to improve the quality management practices as well as enhancing innovation performance in order to gain a competitive advantage. The conceptual model developed in the current study is supported by the previous studies. The current study asserts that TQM practices (top management support, customer focus, continuous improvement, employee involvement)as one set of practicesaffect the innovation performance, and this relationship is moderated by organizational learning capabilities. By researching databases such as JSTOR, Emerald, Tylor and Francis etc., the study was able to offer literature support. The keywords such as organizational learning, innovation, total quality management, organizational learning as a moderator etc were used to find the literature. The current study also provides the recommendations and limitations as well as the conclusion.

scholarly journals THE IMPACT OF TQM PRACTICES AND ORGANIZATIONAL LEARNING CAPABILITIES ON INNOVATION PERFORMANCE IN HIGHER EDUCATION INSTITUTIONS

2021 ◽  
Vol 9 (11) ◽  
pp. 385-390
Author(s):  
Ahmed Rashid Saleem Al Jabri ◽  
◽  
Gunalan A/L Nadarajah ◽  
Keyword(s):  
Higher Education ◽  
Organizational Learning ◽  
Quality Management ◽  
Competitive Advantage ◽  
Management Practices ◽  
Higher Education Institutions ◽  
Innovation Performance ◽  
Management Support ◽  
Learning Capabilities ◽  
The Impact

Nowadays, innovation performance has become the source of organizations to gain competitive advantage and sustain their position in the market. The higher education institutions are facing challenges in implementing quality management to improve innovation performance and gain a competitive advantage. The primary aim of this paper is to develop a conceptual model for higher educationto improve innovation performance by improving their quality management practices as well as improving their organizational learning capabilities. The model developed in this study is supported by the previous literature. This paper emphasizes thattotal quality management (TQM) practices (top management support, customer (student) focus, continuous improvement, employee involvement) as one set of practice and organizational learning capabilities affect the innovation performance. The support of literature was added by consulting the databases such as JSTOR, ScienceDirect, Emerald,Tylor and Francis. The keywords used to find the related literature are Innovation in the education sector, Innovation performance, TQM and innovation, Organizational learning and innovation etc. The recommendations and conclusion of the paper are presented at the end.

The Effect of Total Quality Management on Innovation Performance with Mediator Role of Organizational Learning

2014 ◽  
Vol 4 (4) ◽  
pp. 51-66 ◽  
Author(s):  
Mohsen Shafiei Nikabadi ◽  
Seyed Ahmad Mohammadi Hoseini ◽  
Saeed Zangouri
Keyword(s):  
Organizational Learning ◽  
Quality Management ◽  
Total Quality Management ◽  
Learning Organization ◽  
Structural Equation ◽  
Innovation Performance ◽  
Total Quality ◽  
Mediator Role ◽  
Industrial Company

The main objective of this study was to evaluate the effect of Total Quality Management (TQM) on innovation performance with the mediator role of organizational learning in ABBAND Mazandaran manufacturing and industrial Company. The research design was descriptive and correlation and specifically is based on structural equation model. The study population was all supervisors and employees of ABBAND Mazandaran manufacturing and industrial Company. For measuring variables of research, three questionnaires were used based on the Likert 5 options range and the questionnaires were distributed among 220 supervisors and employees of ABBAND Mazandaran Company. Content validity of the three questionnaires was carried out by a number of experts and management professionals and the reliability of TQM, Learning Organization and innovation performance questionnaires was determined by Cronbach's alpha coefficient as 0.96, 0.82, and 0.94, respectively. The results showed that there is a causal relationship between TQM, learning organization and innovation performance. Also, organizational learning mediates the effect of TQM on innovation performance.

scholarly journals Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

2020 ◽  
Vol 8 (2) ◽  
pp. 87
Author(s):  
B.O. Abimbola ◽  
E.O. Oyatoye ◽  
O.G. Oyenuga
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Employee Commitment ◽  
Total Quality ◽  
Tertiary Institutions ◽  
The University

<p>The quality of education offered by the tertiary institutions in Nigeria in recent times has critically degenerated. Unfortunately, this has led to the unprecedented rise in the poor quality of Nigerian graduates which contributes to the very alarming high rate of unemployment in the country. This article therefore examines the relationship between total quality management (TQM), employee commitment and competitive advantage among tertiary institutions in Lagos State with a particular focus on the University of Lagos, using a survey research design with a random selection of 350 respondents from a population of 2,047 staff strength across the 11 faculties in the university. The data used for this article were derived from a systematic review of the relevant literature and a structured questionnaire. The data obtained from the questionnaire was subjected to descriptive and inferential statistics. The result showed that the adoption of total quality management practices and employee commitment significantly affects competitive advantage. The findings suggest that proper adoption of TQM practices coupled with employee commitment will guarantee competitive advantage outcomes measured in terms of increase in revenue, customer satisfaction and employee satisfaction. TQM and employee commitment through its principles can successfully contribute to enhanced organizational performance and dynamic competitiveness.</p>

Total Quality Management in Tourism Companies

2013 ◽  
Vol 4 (3) ◽  
pp. 1-15
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Total Quality Management in Tourism Companies

2014 ◽  
pp. 1209-1223
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Research framework for the impact of total quality management on competitive advantage

2017 ◽  
Vol 27 (3) ◽  
pp. 335-351 ◽  
Author(s):  
Van Cang Nguyen ◽  
Ngoc Tuan Chau
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Innovation Performance ◽  
Total Quality ◽  
Content Type ◽  
Research Framework ◽  
Mediating Role ◽  
The Impact

Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned for the excellent quality management. It also aims to find a better explanation for the source of competitive advantage through mediating constructs. Design/methodology/approach The authors use iterative methodology by reviewing, analyzing, synthesizing and refining the current state of the literature and propose a research framework which allows for overcoming the limitation encountered in previous empirical research. Findings The use of two second-order constructs including the incremental innovation performance and radical innovation performance which enable the researchers to have a better explanation about the mediating role of innovation performance. Practical implications This study is seeking to contribute to the practice of total quality management area of research. Specifically, this study applies two second-order measurement scales of innovation in use, actualize the use of the new measurement scale of competitive advantage and explain clearly the role of total quality management on competitive advantage in the current context. Originality/value This is one of the few papers investigating the impact of total quality management on competitive advantage, developing the conceptual model that examines the mediating role of innovation performance.

scholarly journals TOTAL QUALITY MANAGEMENT PRACTICES TO ENHANCE ORGANIZATIONAL PERFORMANCE BY COMPETITIVE ADVANTAGE AS MEDIATING IN SMEs IN IRAQ

2021 ◽  
Vol 58 (2) ◽  
pp. 5471-5481
Author(s):  
Mohammed Mahdi Ukab
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Survey Questionnaire ◽  
Total Quality ◽  
Unit Of Analysis ◽  
Quality Management Practices ◽  
The Relationship

Effective improvement in quality has become a potentially precious way to boost competitiveness and organizational performance. This paper aims to assess for competitive advantage and organizational performance the effects of Total quality management (TQM) activities. A quantitative approach is used to obtain data from a survey (questionnaire) consisting of 38 items with a five-point Likert scale. The unit of analysis is small and medium food companies in Iraq. The respondents in this paper are the managers of departments. Smart PLS 3.2.9 was used to analyze the results. The findings of the path analysis of partial least squares (PLS) support variables in their hypothesised direct relationships with organizational performance. The analysis results suggest that competitive advantage partially mediates the relationship between (TQM) practices and organizational performance. The paper provides many suggestions that are helpful both for researchers and policymakers to undertake more research in this area as well as to enhance the (CA) and (OP) of organisations in the future.  

Total Quality Management Practices and Innovation Performance: A Review

2015 ◽  
Vol 21 (5) ◽  
pp. 1086-1088 ◽  
Author(s):  
Choi Sang Long ◽  
Tan Owee Kowang ◽  
Wan Khairuzzaman Wan Ismail
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Innovation Performance ◽  
Total Quality ◽  
Quality Management Practices

scholarly journals The effect of total quality management on the financial performance by moderating organizational culture

Accounting ◽  
2021 ◽  
pp. 441-450
Author(s):  
Sanaa Maswadeh ◽  
Rania Al Zumot
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Financial Performance ◽  
Stock Exchange ◽  
Top Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
Amman Stock Exchange

This study aims to learn the effect of the Total Quality Management dimensions, Top Management Support, Customer Focus, Process Management, Employees Participation, Employees' Empowerment, and Continuous Improvement, on financial performance by moderating organizational culture. The study population includes nine transport companies listed on the Amman Stock Exchange until the end of 2019. Alia Company and Royal Jordanian Airlines were excluded since its financial data formed extreme values when compared with the values of the rest of the companies. The study uses Multiple Linear Regression to test the hypotheses. The study found a statistically significant effect at the level of significance (α < 0.05) for both top management support, customer focus, employees’ participation and empowerment, by moderating the organizational culture on financial performance measured by return on asset for the Jordanian transport companies listed on the Amman Stock Exchange. In light of the statistical results, the study presented several recommendations, the most important of which was to increase the top management interest in cultivating a profound organizational culture towards learning, development, mastering performance and improving the quality of its services to attract customers, and distinguish the organization from other organizations, in a way that reflects positively on developing its financial performance.

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