Total Quality Management in Tourism Companies

2013 ◽  
Vol 4 (3) ◽  
pp. 1-15
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Total Quality Management in Tourism Companies

2014 ◽  
pp. 1209-1223
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

scholarly journals The effect of total quality management on the financial performance by moderating organizational culture

Accounting ◽  
2021 ◽  
pp. 441-450
Author(s):  
Sanaa Maswadeh ◽  
Rania Al Zumot
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Financial Performance ◽  
Stock Exchange ◽  
Top Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
Amman Stock Exchange

This study aims to learn the effect of the Total Quality Management dimensions, Top Management Support, Customer Focus, Process Management, Employees Participation, Employees' Empowerment, and Continuous Improvement, on financial performance by moderating organizational culture. The study population includes nine transport companies listed on the Amman Stock Exchange until the end of 2019. Alia Company and Royal Jordanian Airlines were excluded since its financial data formed extreme values when compared with the values of the rest of the companies. The study uses Multiple Linear Regression to test the hypotheses. The study found a statistically significant effect at the level of significance (α < 0.05) for both top management support, customer focus, employees’ participation and empowerment, by moderating the organizational culture on financial performance measured by return on asset for the Jordanian transport companies listed on the Amman Stock Exchange. In light of the statistical results, the study presented several recommendations, the most important of which was to increase the top management interest in cultivating a profound organizational culture towards learning, development, mastering performance and improving the quality of its services to attract customers, and distinguish the organization from other organizations, in a way that reflects positively on developing its financial performance.

An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers' Perspectives

2018 ◽  
Vol 3 (3) ◽  
pp. 169-178
Author(s):  
Ch. V. V. S. N. V. Prasad ◽  
Rohit Prabhudesai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Satisfaction ◽  
Employee Performance ◽  
Team Work ◽  
Customer Relationships ◽  
Education Sector ◽  
Management Support ◽  
Total Quality ◽  
Service Oriented

Objective - Employee satisfaction and employee performance are critical to a service-oriented organization and its performance. Employees play a crucial role in the successful delivery of service and maintaining customer relationships in service oriented organizations. Satisfied employees in general perform better in service delivery as compared to unsatisfied employees. Employee satisfaction, in turn, results from total quality management initiatives such as top management support, employee training, employee participation, employee rewards, and team work that enable employees to provide better customer service. While the relationship of TQM practices and employee satisfaction has been tested in other service sectors, it has not been explored in the education sector. The objective of this paper is to investigate how TQM practices have an impact on employee satisfaction and employee performance within the context of technical institutions in India. Methodology/Technique - The data is collected from 250 teaching faculties of technical institutions in the southern states of India. Findings - The results of the study confirm that TQM practices are significantly positive predictors of employee satisfaction, which in turn contributes to better employee performance within the educational sector in India. Novelty - This study contributes to the development of literature by empirically testing the link between TQM practices and employee satisfaction and employee performance within the context of the education sector. Type of Paper: Empirical. Keywords: Total Quality Management; Employee Satisfaction; Employee Performance; Technical Institutions. JEL Classification: A20. A29.

scholarly journals THE MODERATING ROLE OF ORGANIZATIONAL LEARNING CAPABILITIES ON THE RELATIONSHIP BETWEEN TQM PRACTICESAND INNOVATION PERFORMANCE

2021 ◽  
Vol 9 (11) ◽  
pp. 188-192
Author(s):  
Ahmed Rashid Saleem Al-Jabri ◽  
◽  
Universiti Utara Malaysia ◽  
Keyword(s):  
Organizational Learning ◽  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Management Practices ◽  
Innovation Performance ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
Learning Capabilities

Total quality management (TQM) has gained importanceglobally, in order to gain a competitive advantage. Implementation of quality management is a problem faced by many sectors. The aim of the current study is to develop a model that can be implemented in any sector in order to improve the quality management practices as well as enhancing innovation performance in order to gain a competitive advantage. The conceptual model developed in the current study is supported by the previous studies. The current study asserts that TQM practices (top management support, customer focus, continuous improvement, employee involvement)as one set of practicesaffect the innovation performance, and this relationship is moderated by organizational learning capabilities. By researching databases such as JSTOR, Emerald, Tylor and Francis etc., the study was able to offer literature support. The keywords such as organizational learning, innovation, total quality management, organizational learning as a moderator etc were used to find the literature. The current study also provides the recommendations and limitations as well as the conclusion.

Budaya Organisasi dan Komitmen Guru Dalam Pelaksanaan Pengurusan Kualiti Menyeluruh di Sekolah–sekolah Menengah Zon Bukit Mertajam

2012 ◽  
Author(s):  
Keow Ngang Tang ◽  
Abdul Ghani Kanesan Abdullah
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Secondary Schools ◽  
Total Quality Management ◽  
Simple Random Sampling ◽  
Total Quality ◽  
Significant Relationships ◽  
Level Ii ◽  
Research Findings ◽  
High Level

Kajian ini bertujuan untuk mengkaji faktor–faktor berkaitan Pengurusan Kualiti Menyeluruh (PKM) di sekolah–sekolah menengah zon Bukit Mertajam. Faktor–faktor yang dikaji ialah budaya organisasi dan komitmen guru. Kajian yang berbentuk tinjauan korelasi ini merangkumi sejumlah 300 orang guru dari 19 buah sekolah menengah zon Bukit Mertajam yang telah dipilih dengan menggunakan kaedah persampelan rawak mudah. Satu set instrumen kajian yang terdiri daripada tiga bahagian iaitu PKM, budaya organisasi, dan komitmen guru dengan nilai alfa Cronbach masing–masing 0.881, 0.921, dan 0.852 telah digunakan dalam kajian ini. Secara deskriptifnya, dapatan kajian ini menunjukkan: (i) Kebanyakan responden iaitu 65.6 peratus mempunyai persepsi bahawa amalan PKM di sekolah mereka adalah pada tahap yang sederhana manakala persepsi 30.4 peratus responden berada pada tahap tinggi; (ii) Sebanyak 67.3 peratus responden mempunyai persepsi bahawa budaya organisasi mereka berada pada tahap yang sederhana positif; (iii) Kesemua responden berkomitmen sederhana dan tinggi. Di samping itu, penganalisisan data menunjukkan terdapat hubungan yang positif dan signifikan antara budaya organisasi (r = 0.725) dan komitmen guru (r = 0.901) dengan tahap PKM pada aras signifikan 0.01. Hasil kajian daripada analisis regresi pelbagai kaedah ‘Forward’ pula menunjukkan budaya organisasi dan komitmen guru merupakan peramal yang telah berjaya menyumbang sebanyak 81.7 peratus dalam pelaksanaan PKM ini. Kata kunci: Pengurusan kualiti menyeluruh, budaya organisasi, komitmen guru The aim of this research was to study factors associated with Total Quality Management (TQM) in secondary schools Bukit Mertajam zone. Factors that were studied are organizational culture and teachers’ commitment. This descriptive correlational survey research involved a total of 300 teachers from 19 secondary schools in Bukit Mertajam zone that were selected using the simple random sampling method. A set of research instrument comprising of the three section, namely TQM, organizational culture and teachers’ commitment with Cronbach Alpha value 0.881, 0.921 and 0.852 respectively has been used in this research. In descriptive terms, the research findings showed that: (i) Most of the respondents, 65.6 percent perceived the practice of TQM in their schools was at the moderate level while 30.4 percent respondents perceived the practice of TQM was at the high level; (ii) A total of 67.3 percent respondents perceived their organizational culture as moderate positive level; (iii) All respondents were at the moderate and high commitment. In addition, the data analysis showed that there were positive and significant relationships between the organizational culture (r = 0.725) and teachers’ commitment (r = 0.901) with the level of TQM at significent level = 0.01. Findings of the “Forward” method of multiple regression showed that organizational culture and teachers’ commitment were the predictors in which have successfully contributed 81.7 percent to the practice of TQM. Key words: Total Quality Management, organizational culture, teachers’ commitment

scholarly journals Implementing Total Quality management practices and Employee Performance: Sanita - Lebanon

2021 ◽  
Vol 24 ◽  
pp. 538-548
Author(s):  
Rushdi Zaiter ◽  
Rabih El Kabbout ◽  
Mahnoud Koabaz ◽  
Ahmad Skaiky ◽  
Mohamad Zalghout ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Alternative Hypothesis ◽  
Employee Performance ◽  
Industrial Sector ◽  
Middle Level ◽  
Total Quality ◽  
Quantitative Correlation ◽  
The Impact

The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.

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