The Effect of Trust in Supervisor on Employee Organizational Citizenship Behaviour and Knowledge Share: Evidence from the Egyptian Hospitality Industry

The article considers the key tasks of Human resources departments in building and maintaining executive employee loyalty in the hospitality industry. The issue of employee loyalty attracts increasing attention for a number of reasons: (1) the possibility of forecasting and preventing personnel turnover; (2) a belief that a loyal employee is more efficient than either an apathetic or an disloyal one. Human resource is one of the greatest contributors to a company’s competitive potential, it is currently regarded as a pivotal element of the management system and, therefore, requires and deserve a scientific approach.

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Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender

Eurasian Economic Review ◽

10.1007/s40821-017-0083-7 ◽

2017 ◽

Vol 8 (3) ◽

pp. 267-284 ◽

Cited By ~ 13

Author(s):

Mehrdad Estiri ◽

Nader Seyyed Amiri ◽

Datis Khajeheian ◽

Hamzeh Rayej

Keyword(s):

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Hospitality Industry ◽

Citizenship Behavior ◽

Leader Member Exchange ◽

Member Exchange

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Service-Oriented Organizational Citizenship Behavior, Perceived Service Quality and Customer Satisfaction in Hospitality Industry

Journal of Applied Sciences ◽

10.3923/jas.2016.18.24 ◽

2015 ◽

Vol 16 (1) ◽

pp. 18-24 ◽

Cited By ~ 7

Author(s):

Po-Hsuan Wu ◽

Jui-Fan Liao

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Hospitality Industry ◽

Citizenship Behavior ◽

Perceived Service Quality ◽

Service Oriented

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Corporate social responsibility and employee pro-environmental behaviors

South Asian Journal of Business Studies ◽

10.1108/sajbs-10-2018-0117 ◽

2019 ◽

Vol 8 (3) ◽

pp. 246-265 ◽

Cited By ~ 3

Author(s):

Zahid Hameed ◽

Ikram Ullah Khan ◽

Tahir Islam ◽

Zaryab Sheikh ◽

Safeer Ullah Khan

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Organizational Citizenship ◽

Organizational Support ◽

Hospitality Industry ◽

Positive Influence ◽

Content Type ◽

Corporate Social ◽

Relationship Of ◽

The Relationship

Purpose The purpose of this paper is to extend the corporate social responsibility (CSR) literature by examining the influence of a firm’s external CSR activities (efforts directed toward external stakeholders of the firm) and internal CSR activities (efforts directed toward employees) on employees’ organizational citizenship behaviors toward the environment (OCBE) via organizational pride. The authors also examine the moderating role of perceived organizational support (POS) between CSR and organizational pride. Design/methodology/approach A total of 324 questionnaires were collected from the hospitality industry of Pakistan. Findings The results of this research revealed that dimensions of CSR (external and internal) have a positive influence on organizational pride. Also, organizational pride is found as an underlying mediating mechanism between the relationship of CSR and OCBE. The results also indicated that a higher level of POS strengthens the relationship between CSR and organizational pride. Practical implications The findings are limited to only hospitality industry. Organizations can enhance employees’ sense of pride through CSR activities, which subsequently enhance employees OCBE. The findings also suggested that organizational pride contains intrinsic motivation that can help employees to enhance their OCBE. Originality/value This research suggests that organizational pride and POS are important factors which influence the relationship between CSR and OCBE. Further, it also empirically tests this model in a developing country context.

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Hotel Employees' Psychological Empowerment Influence on Their Organizational Citizenship Behavior Towards Their Job Performance

Organizational Behavior Challenges in the Tourism Industry - Advances in Hospitality, Tourism, and the Services Industry ◽

10.4018/978-1-7998-1474-0.ch016 ◽

2020 ◽

pp. 284-304

Author(s):

Ruth Sabina Francis ◽

Elangkovan Narayanan Alagas

Keyword(s):

Job Performance ◽

Social Exchange ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Social Exchange Theory ◽

Hospitality Industry ◽

Psychological Empowerment ◽

Hotel Industry ◽

Citizenship Behavior ◽

Hotel Employees

The success of the hospitality industry is dependent on its employees and their management towards the achievement of the organization's objectives. One of the perplexing concerns gripping the hotel industry is the dearth of qualified managerial and non-managerial human resources that drastically affects the job performance of the hotel employees and the organization as a whole. In the hospitality industry, especially hotels, where guests are treated with passion, the employees' organizational citizenship behaviour plays a crucial role to influence their job performance. This study is aimed at investigating the employees' psychological empowerment traits and their organizational citizenship behavior traits that influence their job performance. The conceptual model of the study is based on social exchange theory. The study's propositions will help review the policies of the hotel industry in terms of human resource management, add value to the existing body of literature, and give strategies for managers and supervisors in the hotel industry to achieve the desired performance through their employees.

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