Patient Satisfaction and Recommendations for Delivering a Group-Based Intensive Outpatient Program via Telemental Health during the COVID-19 Pandemic (Preprint)
BACKGROUND Although group-based intensive outpatient programs (IOPs) are a level of care commonly utilized by adults with serious mental illness (SMI), few studies have examined the acceptability of group-based IOPs that required rapid transition to a telemental health (TMH) format during the COVID-19 pandemic. OBJECTIVE The aim of this study is to evaluate patient satisfaction and future recommendations for a group-based IOP that was transitioned to a TMH format during the COVID-19 pandemic. METHODS A 17-item patient satisfaction questionnaire was completed by patients at discharge and covered three areas: IOP TMH satisfaction, future recommendations, and video technology challenges. Descriptive and content analyses were conducted for the quantitative and open-ended questions respectively. RESULTS A total of 76 patients completed the program in 2020. A subset of patients (N = 40) responded to the survey at program discharge. Results indicated that patients were satisfied overall with the TMH program format. 50% of the patients preferred the program continue offering the TMH format and the rest preferred returning back to in person after the pandemic. Patients indicated the elements of the program that they found most valuable and provided recommendations for future program improvement. CONCLUSIONS Overall, adults with SMI reported high satisfaction with the group-based IOP delivered via TMH. Healthcare systems may want to consider offering both TMH and in-person formats regardless of the state of the pandemic. Patients’ feedback on future improvements should be considered to help ensure long-term success.