Affectivity, emotional exhaustion, and service sabotage behavior: The mediation role of rumination

In this study, we examined the mechanisms of rumination including its antecedents (positive and negative affectivity) and outcomes (emotional exhaustion and service sabotage behavior). Our theoretical model was tested using data collected from 751 employees in a call center in China. Results showed that positive and negative affectivity were significantly related to rumination, which is then positively related to emotional exhaustion and service sabotage behavior. Moreover, rumination significantly mediated the relationships between positive and negative affectivity, and the outcomes of rumination. Finally, emotional exhaustion was found to be positively related to service sabotage behavior.

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Consequences of Family Interference with Work: The Roles of Emotional Exhaustion, Service Sabotage, and Negative Affectivity

Social Behavior and Personality An International Journal ◽

10.2224/sbp.2014.42.10.1613 ◽

2014 ◽

Vol 42 (10) ◽

pp. 1613-1627 ◽

Cited By ~ 1

Author(s):

Wanwen Dai ◽

Xiaoyan Chen ◽

Jan Ketil Arnulf ◽

Meijuan Dai

Keyword(s):

Emotional Exhaustion ◽

Call Center ◽

Positive Relationship ◽

Negative Affectivity ◽

Conservation Of Resources ◽

Displaced Aggression ◽

Service Setting ◽

Service Sabotage ◽

Practical Implications

Drawing upon the conservation of resources theory and displaced aggression perspective, in this research our aim was to study the consequences of family interference with work (FIW) in a service setting. We examined the influence of FIW on service sabotage via the mechanism of emotional exhaustion, and the role of employees' negative affectivity as a boundary condition. Based on 2 waves of data collected from 132 Chinese employees working in a call center, results showed a positive relationship between FIW and service sabotage, and emotional exhaustion acted as a mediator in this relationship. Theoretical and practical implications are discussed.

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The Role of Positive and Negative Affectivity in Healthy and Unhealthy Work-Related Behavior and Experiences

European Journal of Health Psychology ◽

10.1027/2512-8442/a000030 ◽

2019 ◽

Vol 26 (2) ◽

pp. 56-67 ◽

Cited By ~ 2

Author(s):

Hanna Hofmann ◽

Carl-Walter Kohlmann

Keyword(s):

Negative Affectivity ◽

Coping Behavior ◽

Common Method ◽

Positive Affectivity ◽

Work Related ◽

Teacher Students ◽

And Behaviors ◽

Main Effects ◽

Positive And Negative Affectivity

Abstract. Positive affectivity (PA) and negative affectivity (NA) are basic traits that affect work-related perceptions and behaviors and should be considered in any assessment of these variables. A quite common method to assess healthy or unhealthy types of work-related perceptions and behaviors is the questionnaire on Work-Related Coping Behavior and Experience Patterns (WCEP). However, the association of PA and NA with WCEP remained unclear. In a sample of teachers, physiotherapists, and teacher students ( N = 745; Mage = 35.07, SD = 12.49; 78% females), we aimed to identify the relevance of these basic traits. After controlling for age, gender, and type of occupation, we found main effects of PA and NA, with the specific combination of PA and NA being decisive for predicting the assignment to a WCEP type. The results highlight the need to include PA and NA in future assessments with the WCEP questionnaire.

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Expatriate partners’ personality and its influence on acculturation into a new cultural context: Examining the role of dispositional affectivity

International Journal of Cross Cultural Management ◽

10.1177/14705958211057364 ◽

2021 ◽

pp. 147059582110573

Author(s):

Sebastian Stoermer ◽

Jan Selmer ◽

Jakob Lauring

Keyword(s):

Cultural Context ◽

Local Community ◽

Negative Affectivity ◽

Vital Role ◽

Positive Affectivity ◽

Full Support ◽

Community Embeddedness ◽

The Relationship ◽

Positive And Negative Affectivity

Despite the vital role that trailing partners play for successful expatriation, we still know very little about what actually causes partners to thrive and integrate effectively into the new cultural context. However, as indications have emerged that the personality of partners could be key to a favorable acculturation trajectory, we set out to explore this further. More specifically, we assess the role of expatriate partners’ dispositional affectivity, that is, positive and negative affectivity. We examine this in relation to internal acculturation (in the form of interaction and general adjustment) and external acculturation (in the form of local community embeddedness and intentions to stay or to return home). Drawing on the data of 123 trailing partners, full support was found for three out of four hypotheses regarding the effects of positive affectivity. Further, a marginally significant negative association was identified for the relationship between positive affectivity and repatriation intentions. For negative affectivity, two hypotheses were met. Interestingly, no significant influence of negative affectivity on community embeddedness was found. The association between negative affectivity and interaction adjustment was marginally significant indicating some tentative support. In sum, this study corroborates that dispositional affectivity is an overall important concept to explain trailing partners’ acculturation. However, the role of positive and negative affectivity seems to vary along the different proxies of internal and external acculturation.

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Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Journal of Hospitality & Tourism Research ◽

10.1177/1096348020936331 ◽

2020 ◽

Vol 44 (7) ◽

pp. 1126-1152

Author(s):

Hsin-Hui Hu “Sunny” Hu ◽

Hung-Sheng “Herman” Lai ◽

Brian King

Keyword(s):

Corporate Reputation ◽

Relational Quality ◽

Deviant Behaviors ◽

Mediating Role ◽

Service Sabotage ◽

Using Data ◽

Hospitality Employee ◽

The Relationship ◽

Moderating Role

This article provides a timely exploration of the relationship between hospitality employee service sabotage and customer deviant behaviors in Taiwan. The authors also examine the mediating role of relational quality and the moderating role of corporate reputation. The proposed research framework was tested using data from 226 customers of casual dining restaurants who responded to a questionnaire-based survey that was administered in northern Taiwan. The results indicate that employee service sabotage is positively related to customer deviant behaviors and potentially increases the incidence of the latter. Moreover, the relationship between employee service sabotage and customer deviant behaviors is mediated by relational quality, including satisfaction and commitment. It was found that the relationship between employee service sabotage and customer deviant behaviors is negatively moderated by corporate reputation. Employee service sabotage has less effect on customer deviant behaviors when customers perceive corporate reputation more positively. The study contributes to knowledge by proposing an empirically developed and tested conceptual model that offers an enhanced understanding of the relationship between employee service sabotage and customer deviant behaviors.

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