Work in Professional Service Organizations

2021 ◽  
pp. 1-11
Keyword(s):  
Service Organizations ◽  
Professional Service

An Investigation of Knowledge-Based Systems' Use to Promote Judgment Consistency in Multicultural Firm Environments

2005 ◽  
Vol 2 (1) ◽  
pp. 33-59 ◽  
Author(s):  
Vicky Arnold ◽  
Nicole Clark ◽  
Philip A. Collier ◽  
Stewart A. Leech ◽  
Steve G. Sutton
Keyword(s):  
Negative Information ◽  
Cross Cultural ◽  
Service Organizations ◽  
Professional Service ◽  
Knowledge Based Systems ◽  
Knowledge Based ◽  
Experimental Environment ◽  
The World ◽  
Anglo American ◽  
Diverse Cultures

Knowledge-based systems (KBS) have long been advocated as a method for promoting consistency in judgment across professional service organizations such as accountancy firms. Recent movements toward unification of standards for accounting, auditing and insolvency have increased the pressure on these firms to further enhance judgment consistency across firm locations throughout the world. Yet, little is known about the usefulness and/or impact of KBS in promoting judgment consistency in multicultural firm environments. This paper reports the results of a study that examines the use of a KBS in a cross-cultural experimental environment. Participants included 239 insolvency professionals from Australia and Singapore representing two diverse cultures—i.e., Anglo-American and Chinese, respectively. The results of the study provide some evidence in support of both the perceived differences in focus on positive versus negative information and on the influence of a KBS in reducing these differences. However, the KBS did not significantly close the differences in judgment between the two sets of insolvency professionals.

Do Professional Service Organizations Financially Benefit from Conformance and Experiential Quality?

2013 ◽  
Vol 2013 (1) ◽  
pp. 11058
Author(s):  
Claire Senot ◽  
Aravind Chandrasekaran ◽  
Peter Ward ◽  
Anita L. Tucker
Keyword(s):  
Service Organizations ◽  
Professional Service ◽  
Experiential Quality

scholarly journals Factors that influence the marketing of professional services

2016 ◽  
Vol 13 (3) ◽  
pp. 118-130 ◽  
Author(s):  
Meg Enerson ◽  
Roger B. Mason ◽  
Karen M. Corbishley
Keyword(s):  
Services Marketing ◽  
Professional Services ◽  
Service Organizations ◽  
Professional Service ◽  
Physical Evidence ◽  
Product Service ◽  
Marketing Resources ◽  
Place Promotion ◽  
Insight Into

This study explores the marketing in a multinational professional services organization and attempts to identify marketing factors relevant to the organization. The main objective is to identify critical factors that influence the successful marketing of professional services. To accomplish this objective, research is undertaken as a case study with a quantitative survey of employees from the professional services organization. The main finding was that the 7P framework (product/service, price, place, promotion, physical evidence, people, process) was applicable and that place, physical evidence and product components were seen as most critical, with promotion and price appearing to be least critical, maybe because conservative attitudes to marketing still exist within professional service organizations. The study added to the literature on professional services marketing, giving insight into the marketing of professional services in today’s dynamic and changing economic environment. Our findings will, therefore, assist professional service organizations to utilize their marketing resources more effectively and efficiently

scholarly journals Competition and Sustainability: Evidence from Professional Service Organization

2020 ◽  
Vol 12 (18) ◽  
pp. 7266
Author(s):  
Yahn-Shir Chen ◽  
Enny Susilowati Mardjono ◽  
Yi-Fang Yang
Keyword(s):  
Indirect Effects ◽  
Regulatory System ◽  
Policy Implications ◽  
Service Organizations ◽  
Service Organization ◽  
Professional Service ◽  
Cross Sectional ◽  
Survey Report ◽  
Audit Firms ◽  
Before And After

Two professional service organizations, an auditor and a tax agent, provide services to the same target clients. Taiwan established a new regulatory system for tax agents in 2004, which directly enhances their ability to compete with auditors. From the perspective of the economic theory of regulation, this study investigates the indirect effects of the new regulatory system on the business of auditors. We focus on auditors in proprietorship audit firms and divide the sample period into before and after 2004. This study establishes a cross-sectional regression equation to test our hypotheses. We classify the types of business into three levels, total amount, three categories and six individual items. Based on the 1989–2017 Survey Report of Audit Firms in Taiwan, we find that auditors perform better after 2004, indicating that increased competition leads to positive sustainability for auditors. Further results show that the effects of the regulation on auditors’ performance are greater after 2004, additional evidence of the positive indirect effect on auditors. This study contributes to the literature, provides public policy implications to regulators and contributes managerial information to auditors.

From Mutual-Aid Self-Help to Professional Service

1984 ◽  
Vol 65 (10) ◽  
pp. 622-627 ◽  
Author(s):  
Donald M. Traunstein
Keyword(s):  
Social Workers ◽  
Human Service ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Professional Service ◽  
Mutual Aid ◽  
Self Help

Some mutual-aid self-help organizations develop into professional-bureaucratic human service organizations. The process of transforming them involves important changes in functions. Social workers who become part of the process can learn to work efficiently despite its tensions.

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