Critical Success Factors (CSFs) of ERP in Higher Education Institutions

Author(s):  
Marwa Abdulrahman Al-Hadi ◽  
◽  
Nagi Ali Al-Shaibany ◽  
2019 ◽  
Vol 27 (4) ◽  
pp. 465-492
Author(s):  
Azilah Anis ◽  
Rafikul Islam

Purpose The purpose of this paper is to develop a hierarchical model to rank the challenges faced by the private Malaysian higher education institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges. Design/methodology/approach A sequential mix method was adopted in this study. Semi-structured interviews with 29 participants were initially conducted to identify the challenges and CSFs. This was followed by a questionnaire survey involving 158 respondents to prioritise the identified findings. Thematic analysis was conducted in the qualitative stage, uncovering the challenges and their corresponding CSFs. Data for both stages were accumulated from internal and external stakeholders of Malaysian private HEIs. Finally, the four stages of the analytic hierarchy process (AHP) were applied to rank the challenges and CSFs. Findings The qualitative stage identified eight challenges, i.e. “academics”, “facilities”, “students”, “programmes and curriculum”, “competition”, “accreditation”, “finance” and “research” together with their corresponding CSFs. The AHP enables the ranking of these challenges. “Finance” has been found to be the most crucial challenge and “high competency in managing the institution’s finance” as the most important CSF to address this challenge. Research limitations/implications As the study restricted its focus on Malaysian private HEIs, the results may not be generalised for public HEIs and foreign private HEIs operating in Malaysia. Originality/value The hierarchical model developed in this study is deemed important for implementation to resolve the prioritised challenges. It spells out the specific areas in which the resources of Malaysian private HEIs need to be prudently disbursed and properly managed.


IEEE Access ◽  
2020 ◽  
Vol 8 ◽  
pp. 1813-1823 ◽  
Author(s):  
Marco Maciel-Monteon ◽  
Jorge Limon-Romero ◽  
Carlos Gastelum-Acosta ◽  
Diego Tlapa ◽  
Yolanda Baez-Lopez ◽  
...  

2021 ◽  
pp. 1-15
Author(s):  
Ahmad Saleh Shatat ◽  
Abdallah Saleh Shatat

BACKGROUND: In the last few months, e-learning witnessed a considerable demand due to the Covid-19 pandemic that made it the pragmatic solution for all Higher Education Institutions (HEI). Currently, all public and private universities relying on technology to make education continues with few interruptions. The migration of HEI into the virtual education model experienced several challenges in delivering rich education content to educators and learners. OBJECTIVE: Critical Success Factors (CSFs) enabled many universities to transform efficiently into the virtual environment. Before this transition, universities should carefully consider the key challenges and the CSFs to achieve successful migration to the virtual environment. E-learning is not a substitute anymore, it is gradually becoming a de-facto technology transformation in the current exceptional situation. This paradigm shift contributes to the success of education continuity in higher education settings. METHODOLOGY: A survey instrument was distributed to 500 students effectively using e-learning systems. Out of which only 330 were completed and used in the analysis which determined 66%as the overall response rate. RESULTS: The results of the study indicate a positive and significant relationship between the 13 CSFs and the e-learning systems usage, and that also indicates a notable impact of the CSFs on the e-learning systems usage. CONCLUSION: The outcome of this research identifies the top 13 CSFs that contribute to delivering successful e-learning systems usage. The top 13 CSFs are positively and significantly correlated with e-learning systems usage.


Author(s):  
Abdulrahman Alharthi ◽  
Madini O. Alassafi ◽  
Abdullah I. Alzahrani ◽  
Robert J. Walters ◽  
Gary B. Wills

2016 ◽  
pp. 134-152
Author(s):  
Naveed Sultana Et al.,

The progression of digital technologies and eruption of web incorporation into education proffers a novel trend for higher education institutions to establish web-based environments for teaching and learning. E-learning has become an imperative means for establishing the innovative learning environment for Higher Education in the digital age by offering new flexible learning methods. E-learning is promptly occurring as educational means in Pakistan as in the other global areas, hence utilizing web technologies for the provision of learning in higher education institutions which illustrate the sample acceptance of E-learning system in Pakistani higher education. For establishing E-learning systems, the higher education institutions are required to take broader initiatives for technological infrastructure at higher education institutions. However, a number of factors need serious consideration while designing a successful E-learning framework. The current study aims to determine the CSF (critical success factors) for designing E-learning framework for HEIs (higher education institutions) of Pakistan. Eight studies, already carried out by different researchers providing factors of E-learning framework in varied contexts, were systematically reviewed for deriving critical success factors for E-learning design for higher education institutions of Pakistan. This paper presents an analysis of factors which impact the designing of successful E-learning framework/structure in higher education. Based upon the emphasis in greater chunks of the literature resources, five main classes of factors were considered to be critical by the authors for the successful design of E-learning framework. Conclusively, the five factors i.e. pedagogical factors, technological factors, institutional factors, Design factors and behavioral factors were derived as critical for an effective design of E-learning system. These critical success factors are the main areas of activity that must receive constant and careful attention from the management of Higher Education Institutions (HEIs) while planning to design E-learning framework for their institution.


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