scholarly journals Providing Innovative Service to Students Inside and Outside of the Online Classroom: A Student Perspective

2013 ◽  
Vol 17 (1) ◽  
Author(s):  
Anita Crawley ◽  
Marie Fetzner
Keyword(s):  
Academic Success ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Student Perspective ◽  
Online Classroom ◽  
Student Centered ◽  
Online Student ◽  
Support Students ◽  
Collaborative Efforts

While institutions recognize the need to provide online student support services, the most effective approaches for developing and delivering these services are not always clear. The need to support students inside and outside the online classroom calls for collaborative efforts from many constituencies. The articles in this volume illustrate good practices in providing student-centered service innovations designed to improve academic success and retention.

scholarly journals Online Student Support Services for STEM Courses in New Mexico: A Cross-Institutional Approach

2020 ◽  
Author(s):  
Jose Luna ◽  
Timothy Schroeder ◽  
Greg Heileman ◽  
Chaouki Abdallah ◽  
Jorge Crichigno ◽  
...  
Keyword(s):  
New Mexico ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Online Student ◽  
Institutional Approach

scholarly journals A Statewide Study of Perceptions of Directors on the Availability of Online Student Support Services at Postsecondary Institutions

2020 ◽  
Vol 24 (4) ◽  
Author(s):  
Victoria S. Brown ◽  
Josh Strigle ◽  
Mario Toussaint
Keyword(s):  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
The State ◽  
University System ◽  
State University System ◽  
Online Student ◽  
College And University ◽  
State College ◽  
The University

As a state university system planned for growth in the availability of distance education degrees, the presidents and the provosts decided to include consideration for the availability of student support services. To ensure availability of student support services for online students, college and university systems in the state developed and implemented a self-reporting tool, the Online Student Support Scorecard to measure the availability of those services at both the college and the university levels. Although institutions were offering many of the services identified in the scorecard as essential, institutions were struggling to provide some of the services. Differences also were identified between the types of services available at the state college system compared with the university system.

scholarly journals DEVELOPING AND IMPLEMENTING COMPREHENSIVE STUDENT SUPPORT SERVICES FOR ONLINE STUDENTS

2013 ◽  
Vol 17 (1) ◽  
Author(s):  
Marwin Britto ◽  
Susan Rush
Keyword(s):  
Student Retention ◽  
Support Services ◽  
Student Support Services ◽  
Online Courses ◽  
Student Support ◽  
Retention Rates ◽  
Online Students ◽  
Attrition Rates ◽  
Online Student ◽  
Successes And Challenges

The issue of “student retention” in higher education has become a critical focus in recent years. This problem is even more severe with students enrolled in online courses. While many institutions have tried to address this persistent issue, few have been able to mount an effective and sustained strategy to decrease attrition rates, particularly for students in online courses. This paper describes the efforts of Lone Star College-Online and its Online Student Support Services unit to build and implement a comprehensive suite of services for online students with the intention of enhancing the online student experience and ultimately, directly and indirectly, improving student retention rates. It is hoped that others can learn and gain from the shared successes and challenges presented in this paper.

scholarly journals Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education

2021 ◽  
Vol 25 (1) ◽  
Author(s):  
Bettyjo Bouchey ◽  
Erin Gratz ◽  
Shelley Kurland
Keyword(s):  
Higher Education ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Rapid Expansion ◽  
Institutions Of Higher Education ◽  
Online Student ◽  
Face To Face ◽  
Remote Operations

In order to understand the nature of online student support services during the COVID-19 pandemic, 31 chief online officers representing a range of colleges and universities were interviewed in late Spring 2020. Findings highlighted issues of access and equity in online student support services, the rapid expansion of student services due to the pandemic, and how strength in online programming enabled a more seamless pivot to emergency remote operations.  This study adds texture to the literature on the gaps between support services offered to face-to-face versus online students, and also provides a foundation for important questions regarding the future of online student support after COVID-19.  The study also begins a dialog into the long-term ramifications of siloing online organizational units at institutions of higher education.  

scholarly journals Student Support Services in Higher Education: A Student Perspective

2016 ◽  
Vol 3 (3) ◽  
Author(s):  
Sukhdeep Kaur
Keyword(s):  
Higher Education ◽  
Support System ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Student Perspective ◽  
Policy Makers ◽  
Social And Emotional ◽  
Quality Of Higher Education

Various policies have been framed from time to time to uplift the quality of higher education. But policy makers usually miss the key element of higher education that is students. Giving support to students including social and emotional support along with academic support brings awareness in students and can help a lot in enhancing the quality of higher education. The present study has been conducted to evaluate the student support services provided by authorities for improvement in individual as well as in improving the functioning of the institution. Majority of the students were not satisfied with the support system provided to them in higher education institutions. Students demanded regular revision in the curriculum according to the changing needs of the society, preferred knowledge with skills, addition of books in library and good support system for disabled students.

Comparative Study Of Student Support Services Of UKOU And SLOU

2008 ◽  
Vol 5 (1) ◽  
pp. 66-76
Author(s):  
Aijaz Ahmed Gujjar ◽  
◽  
Bushra Naoreen Choudhry ◽  
Amtul Hafeez Choudhry ◽  
◽  
...  
Keyword(s):  
Comparative Study ◽  
Support Services ◽  
Student Support Services ◽  
Student Support

Availability of student support services for Inclusive Education in Govt. and Non Govt. Schools.

2017 ◽  
Vol 4 (36) ◽  
Author(s):  
Neetu Khokhar
Keyword(s):  
Inclusive Education ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Physical Infrastructure ◽  
The Difference

The purpose of present investigation is to study the availability of student support services for inclusive education in govt. and non govt. schools. The study was conducted on 50 schools of both types in sonipat distt.of Haryana. Self constucted questionnaire was used for this investigation. t-two tail test assuming equal variances was used for the purpose of ananysis the data the difference between the availability of student support services( physical /infrastructure,madical,teching and evaluation ) in govt and non-govt schools is found to be significant.

Connecting with others: Dispositional and situational relatedness during the college transition

2021 ◽  
pp. 026540752110345
Author(s):  
Jordan A. Booker ◽  
Erika Hernandez ◽  
Karen E. Talley ◽  
Julie C. Dunsmore
Keyword(s):  
College Transition ◽  
Support Services ◽  
College Adjustment ◽  
Student Outcomes ◽  
Student Support Services ◽  
Student Support ◽  
Well Being ◽  
Subjective Well Being ◽  
Social Challenges ◽  
Successes And Challenges

The college transition involves social challenges for students, including concerns about distance from family and hometown friends, and pressure to build a new social network on campus. Students who are successfully navigating these social challenges should be better adjusted on campus and feel more satisfied with the direction of their lives. We measured two expressions of relatedness in incoming, central US students’ ( N = 244; M age = 18.1 years; 78.6% women) autobiographical recollections of the college transition: (a) dispositional relatedness (DR) and tendencies to emphasize motivations for connecting with others; and (b) situational relatedness (SR) and reflections on successes and challenges within specific relationship domains. We hypothesized that both expressions of relatedness would be positively and distinctly associated with longitudinal reports of college adjustment (i.e., belonging) and subjective well-being (i.e., life satisfaction). We also hypothesized that changes in college adjustment would mediate associations between expressions of relatedness and well-being. Findings broadly supported expectations. Each expression of relatedness robustly predicted better student outcomes longitudinally. Further, improvements in college belonging and decreases in homesickness mediated the ties between situational relatedness and subjective well-being. We discuss the implications of these findings for the college transition and student support services.

scholarly journals Assessing the Administrative Support Needs (Library and Technical) of Allied Health Students Enrolled in a Distance Education Program

2006 ◽  
Author(s):  
Amanda Carroll-Barefield
Keyword(s):  
Distance Education ◽  
Education Program ◽  
Support Services ◽  
Research University ◽  
Allied Health ◽  
Administrative Support ◽  
Student Support Services ◽  
Student Support ◽  
Distance Education Program ◽  
Allied Health Students

As more emphasis is placed on offering education to the distance student and monies are spent to provide these services, institutions must ensure they reap the rewards of the investment. One avenue to ensure success in distance education is the implementation of strong student support services. This is a task that will take the teamwork of educators, administrators, instructional technologists/designers, and support personnel. For institutions transitioning to a distance format, measures must be taken to ensure that the learner, no matter what the method of delivery, has access to equivalent student support services. One approach to measuring this aspect is the determination of student satisfaction with the support services offered to distance students. A study was conducted at a public health sciences research university in the Southeast to determine whether the administrative student support services (library and technical) offered at the institution met the educational needs of allied health students enrolled in a distance education program. Results from student questionnaires were analyzed to determine the satisfaction level of distance students with administrative (library and technical) student support services. Overall responses showed that allied health students enrolled in a distance education program were satisfied with the existing student support services (library and technical) offered by the institution. Narrative responses from the participants reinforced a common theme that although the students were satisfied with the services, more emphasis needed to be placed on library and technical support services that are available to distance education students during the program orientation.

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