Trust and Human Relationships: The Core of Client Relationship Management

2013 ◽  
Vol 30 (4) ◽  
pp. 52-56
Author(s):  
Lim How
Keyword(s):  
Relationship Management ◽  
Human Relationships ◽  
The Core ◽  
Client Relationship

The Buddha's Path of Peace

2020 ◽  
Author(s):  
Richard Gombrich
Keyword(s):  
Everyday Life ◽  
Personal Experience ◽  
Environmental Concern ◽  
Human Relationships ◽  
The Core ◽  
World Today ◽  
Introductory Overview ◽  
The World ◽  
The Buddha

The Buddha’s Path of Peace sets out the basic instructions for the life-changing way of the Buddha (the so-called “Noble Eightfold Path”) wholly in the context of contemporary and everyday life, personal experience, human relationships, work, environmental concern and the human wish for peace. In this book, the core of the Buddha’s teaching is comprehensively cast in modern models of thought—borrowed from science and philosophy—and informed by contemporary concerns. The reader, who may be completely new to Buddhism, is accompanied along the Path with practical exercises that are fully explained. The Path begins with an introductory overview and then proceeds through Right Speech, Right Acting, Right Livelihood, Right Effort, Right Concentration, Right Mindfulness, Right Understanding and Right Resolve, and concludes with a short chapter on the relevance of the Path to the multiple crises facing the world today. The reader is mentored throughout by practical meditational and contemplative exercises, with tables, diagrams, analogies and stories. Gradually the reader who has followed this handbook with commitment will feel the benefits of growing peacefulness, wisdom and compassion.

Social Media

2014 ◽  
Vol 5 (3) ◽  
pp. 1-15 ◽  
Author(s):  
Ashok Kumar Wahi ◽  
Yajulu Medury ◽  
Rajnish Kumar Misra
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Social Networking ◽  
Customer Relationship Management ◽  
Online Communities ◽  
Relationship Management ◽  
Customer Relationship ◽  
Enterprise 2.0 ◽  
The Core ◽  
Crm 2.0

The purpose of this paper is to provide an understanding of the Web 2.0 phenomenon and social media and its implications on customer relationship management, in order to learn that online communities and social networking are at the core of the enterprise of future or Enterprise 2.0. A range of published articles and books regarding Web 2.0, Enterprise 2.0, CRM 2.0 and social networking are examined and critiqued. A model is proposed to establish the association between Enterprise 2.0 and Information Technology from the perspective of social media. The sources are divided into three basic elements: Web 2.0, Online Social Networking websites and CRM 2.0. If Enterprise 2.0 is the enterprise of future then Social Media is the future of enterprise. Customer engagement and customer value proposition form the core of Enterprise 2.0 and online communities and social media form the corresponding core for knowledge creation and integration of Enterprise 2.0. Social media should affect customer relationship management in organizations. In the knowledge society of the future extended enterprises will become the basis of business rather than the competitive strength of individual enterprises and therefore the need to proactively prepare for it.

scholarly journals Data exploration of social client relationship management (CRM 2.0) adoption in the Nigerian construction business

Data in Brief ◽  
2018 ◽  
Vol 18 ◽  
pp. 1471-1476 ◽  
Author(s):  
Rapheal A. Ojelabi ◽  
Adedeji O. Afolabi ◽  
Opeyemi O. Oyeyipo ◽  
Patience F. Tunji-Olayeni ◽  
Bukola A. Adewale
Keyword(s):  
Relationship Management ◽  
Data Exploration ◽  
Client Relationship ◽  
Crm 2.0

scholarly journals A Sequential Pattern Detection and Sentiment Analysis Combined Approach to the Churn Prediction Problem in Client Relationship Management Environments

2018 ◽  
Author(s):  
Thiago P. Pimentel ◽  
Ronaldo R. Goldschmidt
Keyword(s):  
Sentiment Analysis ◽  
Prediction Models ◽  
Relationship Management ◽  
Pattern Detection ◽  
Sequential Pattern ◽  
Prediction Problem ◽  
Combined Approach ◽  
Churn Prediction ◽  
Client Relationship ◽  
The Cost

The cost of losing profitable customers in competitive markets is driving companies to engage in customer retention. Therefore, anticipating client churn (i.e., cancellation) becomes essential. Among the researches on churn prediction models, we highlight those that are based on sequential pattern detection. Although promising, such initiatives do not take into account the sentiments present in the client’s interactions with the company. Given the above, this article proposes a method that generates churn prediction models from the combination of sequential pattern detection with sentiment extraction from the interactions with the clients. Experimental results confirm the adequacy of the proposed method.

Integrating Social Media and Traditional CRM

2015 ◽  
pp. 624-651
Author(s):  
Kanghyun Yoon ◽  
Jeanetta D. Sims
Keyword(s):  
Social Media ◽  
Life Cycle ◽  
Relationship Management ◽  
Customer Relationship ◽  
Customer Engagement ◽  
Creation Process ◽  
The Core ◽  
Social Crm ◽  
Value Creation Process ◽  
Over Time

In recent years, marketers have paid lots of attention to a new field called social CRM, created from the combination of social media and traditional customer relationship management (CRM) practices. In the past, traditional CRM practices have mainly focused on the task of valuing individual customers' profitability through relationship management over time as the proxy of creating the firm's value. Shifting away from this trend, firms have recently attempted to promote customer engagement into the value creation process as the core of CRM strategy. This chapter proposes conceptual guidelines for the success of social CRM practices, while considering the development of personalized customer engagement programs with social media depending on customer status over the life cycle.

The James and Grace Lee Boggs School

2017 ◽  
Author(s):  
Julia Putnam ◽  
Amanda Rosman ◽  
Marisol Teachworth
Keyword(s):  
Charter School ◽  
Natural World ◽  
Core Values ◽  
Community Empowerment ◽  
Community Members ◽  
Community Based ◽  
Human Relationships ◽  
Critical Thought ◽  
The Core

The James and Grace Lee Boggs School is a community-based public charter school on the east side of Detroit. It employs a placed-based model of learning, which is rooted in the local. This means that it stems from history, geography, community members, businesses, and the challenges and possibilities in the community. The core values of the school are: high levels of critical thought; creativity and learning; excellence in teaching; authentic and trusting relationships; community empowerment; and equity within both human relationships and the natural world. The core purpose is: to provide the tools to achieve ambitious goals and live lives of meaning, to nurture a sense of place and develop a commitment to a better Detroit, and to grow our souls by developing a connection with ourselves, each other, and the earth. This interview chapter is with Julia Putnam, Amanda Rosman, and Marisol Teachworth: the three co-founders of the school. They were influenced by the philosophies of Grace and Jimmy Boggs and the school was born out of many conversations about the role of education in a city like Detroit.

scholarly journals Presence of Social Client Relationship Management within the Nigerian Construction Industry

Buildings ◽  
2018 ◽  
Vol 8 (4) ◽  
pp. 60 ◽  
Author(s):  
Rapheal Ojelabi ◽  
Opeyemi Oyeyipo ◽  
Adedeji Afolabi ◽  
Lekan Amusan
Keyword(s):  
Construction Industry ◽  
Relationship Management ◽  
Client Relationship

From Jiao You Lun to Qiu You Pian: Jesuits’ Discussion on Friendship and A Comparative Study with Traditional Chinese Theories

2021 ◽  
Vol 21 ◽  
pp. 89-89
Author(s):  
Xiangyan JIANG
Keyword(s):  
Comparative Study ◽  
Core Concept ◽  
Human Relationships ◽  
Communication Framework ◽  
The Core ◽  
Late Ming ◽  
Making Friends ◽  
Culture Creation ◽  
The Way

This article makes an analysis of Matteo Ricci’s Jiao You Lun (On Friendship) and Martino Martini’s Qiu You Pian (On Making Friends) starting from the theory of the interaction and communication framework of contact between cultures. The analysis shows that Ricci’s text has a characteristic of convergence and integration of Sino-West traditions which paves the way for culture creation; while Martini introduces the concept of “love” --- the core concept of the Christian doctrines, makes a distinction between Confucian and Christian treatment on disputes, and clarifies the strategy of complementing Confucianism with Christianity. Their introduction of the western theories on friendship is a catalyst which accelerates the modernization of the concept of human relationships among the Chinese literati in late Ming early Qing China.

Landscaping Nature’s Otherness in Pre-1960s Terraforming and Proto-Gaian Stories

Terraforming ◽  
2016 ◽  
pp. 18-55
Author(s):  
Chris Pak
Keyword(s):  
Science Fiction ◽  
Human Nature ◽  
Energy Economics ◽  
Environmental Philosophy ◽  
Initial Growth ◽  
Human Relationships ◽  
Living World ◽  
The Core ◽  
The Sublime ◽  
Mechanistic View

This chapter brings to bear environmental philosopher Keekok Lee’s three fundamental environmental theses (the Asymmetry, Autonomy and No-Teleology Theses) to consider how science fiction constructs human relationships to cosmological nature. It considers how pre-1950s science fiction engages with concepts now central to environmental philosophy before moving on to examine the sublime in proto-Gaian living world narratives. Underlying this discussion is the concept of nature’s otherness, a relationship between non-human nature and the human. It builds on the insight that the initial growth of ecologism in the 1880s involved two strands, a mechanistic view of nature based on energy economics and a monism that involved a vitalist view of nature as essentially irreducible to mechanistic conceptions. These concepts form the core of the readings to follow.

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