scholarly journals A Review on the Efficacy of Immediacy Factors towards Achieving Communication Satisfaction via Email among Academic Staff

2018 ◽  
Vol 9 (3) ◽  
pp. 233-241
Author(s):  
Chinedu Eugenia Anumudu ◽  
Mal-Imran Yasin ◽  
Ahmad Ghazali Akmar ◽  
Muhammad Pauzi Latif
Keyword(s):  
Social Presence ◽  
Mixed Method ◽  
Review Paper ◽  
Academic Staff ◽  
Computer Mediated Communication ◽  
Communication Satisfaction ◽  
Mediated Communication ◽  
Quantitative Studies ◽  
Computer Mediated ◽  
Computer Mediated Communications

Abstract The review paper intensively explored immediacy factors influencing communication satisfaction through asynchronous computer mediated communication mediums. Immediacy is one of the constructs of social presence theory deemed capable of compelling communication satisfaction on asynchronous computer mediated communications. It has been established in numerous related studies conducted on asynchronous virtual mediated channels. However, little or no consideration seemed to have been given to exploring these immediacy factors towards ascertaining communication satisfaction via email, as one of the asynchronous mediated communications. The need to study this via email is essential, especially towards making it more efficient since it still remained the third means of communication predominantly used for dispatching corporate issues. In this review, prompt feedback, approachability and similarity personality were the dimensions of immediacy explored in relations to the effectiveness towards attaining communication satisfaction on asynchronous virtual communications. The findings showed that these dimensions examined were capable of inspiring immediacy towards achieving communication on asynchronous computer mediated channels. Therefore, it is expected that these may equally motivate communication satisfaction via email as one of asynchronous virtual mediums. It also showed that most of the studies so far conducted were dominated by qualitative and mixed-method approaches. Few quantitative studies encountered in the review appeared lacking the capacity of generalizing the outcomes due to respondents’ poor turnout rate and inadequate sample sizes issues. Thus, empirical quantitative studies are still needed via email mode of interaction in order to resolve these issues and for revalidating the outcomes of the review.

Exploring Online Dating in Line With the “Social Compensation” and “Rich-Get-Richer” Hypotheses

2019 ◽  
pp. 98-113
Author(s):  
Samantha Stinson ◽  
Debora Jeske
Keyword(s):  
Social Presence ◽  
Online Dating ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Self Presentation ◽  
Personal Variables ◽  
Computer Mediated ◽  
The Social ◽  
Survey Results ◽  
The Rich

Computer-mediated communication offers a range of potentially appealing features, including selective self-presentation, social presence control, and simultaneous as well as asynchronous interaction tools. The study examines the influence of personality (introversion and extraversion) and personal variables (social anxiety and public self-consciousness) on online dating preferences from two competing perspectives: the “social compensation” (SC) hypothesis and the “rich-get-richer” (RGR) hypothesis. Survey results (N = 162) revealed that the SC and RGR hypotheses do not hold true within the context of online dating. The findings suggest a stronger role of social influence (e.g., peers) in the decision to online date. The SC and RGR hypotheses may be limited in terms of the extent to which these frameworks adequately explain this online behavior. This may also be due to the increasing popularity of online dating sites, which may make personality and personal traits less informative of whether individuals will opt to use such services.

Examining Online Communication

2016 ◽  
pp. 213-235 ◽  
Author(s):  
Michael G. Hughes ◽  
Jennifer A. Griffith ◽  
Cristina Byrne ◽  
Darin S. Nei ◽  
Lauren Harkrider Beechly ◽  
...  
Keyword(s):  
Quantitative Methods ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Qualitative Assessment ◽  
Ethical Considerations ◽  
Mediated Communication ◽  
Qualitative And Quantitative Methods ◽  
Computer Mediated ◽  
Means Of Measurement ◽  
Computer Mediated Communications

Methods of individual communication continue to expand through online media. Given the dynamic nature of online communications, traditional methods for studying communications may not suffice. A hybridized content analytic approach that combines qualitative and quantitative methods offers a unique methodological tool to researchers who seek to better understand computer-mediated communications and the psychological characteristics of those who communicate online by evaluating qualitative information using quantitative methods. This means of measurement allows researchers to statistically evaluate whether investigated phenomena are occurring in combination with the richness that qualitative assessment provides. As with any approach to computer-mediated communication, various ethical considerations must be borne in mind, and, thus, are discussed in concert with this hybridized approach to content analysis.

scholarly journals Explicating Cues: A Typology for Understanding Emerging Media Technologies

2019 ◽  
Vol 25 (1) ◽  
pp. 32-43
Author(s):  
Kun Xu ◽  
Tony Liao
Keyword(s):  
Social Presence ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Important Concept ◽  
Media Technologies ◽  
Emerging Media ◽  
Computing Technologies ◽  
Computer Mediated ◽  
The Relationship

Abstract Cues have long been an important concept in computer-mediated communication (CMC), as several core theories have utilized cues to explain how they get filtered and interpreted through technologies. As computing technologies evolved, other related fields have also adopted cues as a concept for understanding technological interaction. Given the pervasive nature of cues, this article first explicates the concept and creates a typology of cues based on how different fields have studied them. It then examines key differences in how existing theories approach cues and their assumptions behind cues, and further pulls apart the relationship between different cue categories and their potential effects on social presence. Lastly, we explain how researchers could draw on this typology to understand the increasingly multifaceted ways that emerging media technologies present cues and evoke social presence. A clear typology of cues is necessary both to clarify the term and help guide future evolutions of CMC.

Computer-Mediated Knowledge Sharing

2008 ◽  
pp. 89-109 ◽  
Author(s):  
Kimiz Dalkir
Keyword(s):  
Knowledge Sharing ◽  
Social Presence ◽  
Computer Mediated Communication ◽  
Knowledge Exchange ◽  
Future Research ◽  
Mediated Communication ◽  
Knowledge Based ◽  
Knowledge Based Economy ◽  
Number Of Factors ◽  
Computer Mediated

Computer-mediated communication has become the foremost means of sharing knowledge in today’s knowledge-based economy. However, not all Internet-based knowledge-sharing channels are created equal: they differ in their effectiveness when used for exchanging knowledge. A number of factors influence the efficacies of knowledge exchange, including: (1) characteristics of the knowledge being exchanged and, (2) characteristics of the channels used. It is therefore necessary to define key knowledge and channel attributes in order to understand how knowledge can be effectively shared using computers. This chapter examines the computer-mediated knowledge sharing mechanisms and proposes a typology based on media richness and social presence characteristics that can serve as a preliminary conceptual basis to select the most appropriate channel. The chapter concludes with a discussion of key issues and future research directions. While much of the research has been done in organizational settings, the chapter is applicable to all forms of computer-mediated communication.

I Want to Know What Love Is

2017 ◽  
pp. 1-27
Author(s):  
Nava R. Silton ◽  
Alicia Ferris
Keyword(s):  
Social Presence ◽  
Online Dating ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Media Richness Theory ◽  
Computer Mediated ◽  
Complex Development ◽  
Short And Long Term ◽  
The Rich

This chapter delves into the intricacies of liking, attraction, online dating, successful marriage and the roots of divorce to better explicate the rich, but complex development and maintenance of romantic relationships. More specifically, the chapter explores familiarity, similarity, gender, short and long-term dating intentions, trustworthiness, positive partner attraction, dominance, attachment security and other factors that pertain to attraction and liking. The chapter introduces The Cues Filtered out Theory, Social Presence Theory and Media Richness Theory, and delineates the benefits and limitations of online dating as it relates to computer-mediated communication. The chapter delineates the importance of similarity, communication and equity for successful relationships and the detriments of dissatisfaction and conflicts in unsuccessful relationships. Finally, the chapter shows how the Prepare/Enrich Program offers valuable advice for resolving conflicts, recognizing partner strengths, and creating a financially stable and productive life with one's partner.

Textual Expectations, (Dis)Embodiment, and Social Presence in CMC

2010 ◽  
pp. 32-47
Author(s):  
Deborah Leiter ◽  
John Dowd
Keyword(s):  
Social Presence ◽  
Computer Mediated Communication ◽  
Media Ecology ◽  
Social Expectations ◽  
Social Environments ◽  
Mediated Communication ◽  
Subaltern Studies ◽  
Face To Face ◽  
Theoretical Approaches ◽  
Computer Mediated

This chapter adds depth to current theoretical approaches to the idea of social presence in computer-mediated communication by integrating ideas from deconstructionism, subaltern studies, phenomenological/dialogic approaches, and media ecology with current CMC perspectives on the (dis)embodied nature of CMC communication. The relation of the physical to online social environments naturally raises the question of the ways these environments inherit heteroglossic social expectations from other communication/media genres, especially from written media and from face-to-face conversational interactions. Ultimately, these inheritances, together with their ethical considerations, show that a variety of perspectives, even those that seem to be conflicting, simply serve to illuminate various aspects of the CMC environment and the ethical ramifications thereof.

That’s Not What I Meant

2016 ◽  
Vol 36 (2) ◽  
pp. 188-210 ◽  
Author(s):  
Renee Edwards ◽  
Brock T. Bybee ◽  
Jonathon K. Frost ◽  
Adam J. Harvey ◽  
Michael Navarro
Keyword(s):  
Perspective Taking ◽  
Computer Mediated Communication ◽  
Communication Satisfaction ◽  
Mediated Communication ◽  
Open Communication ◽  
Face To Face ◽  
Message Interpretation ◽  
Computer Mediated

Misunderstanding is an integral and unavoidable element of communication. This article links misunderstanding theoretically to message interpretation and conflict, then presents the results of a study that examined relationships among misunderstanding, channel of communication, and three forms of perspective-taking. Participants ( n = 98) responded to scaled items and described experiences of misunderstanding. Results showed that face-to-face misunderstandings are more serious than those that occur in computer-mediated communication. Dispositional perspective-taking, situational perspective-taking, and partner’s situational perspective-taking were correlated with features such as frequency of misunderstanding, use of integrative strategies, open communication, humor, personal offense, and communication satisfaction. In about two thirds of the reported misunderstandings, the problem occurred because of the tone of the message, an interlocutor took personal offense, and open communication was used to resolve it. The findings are consistent with predictions concerning perspective-taking and extend understanding of misunderstanding. Recommendations include examining misunderstanding, especially in CMC, in greater depth.

Social Presence in the Web-Based Classroom

2008 ◽  
Vol 13 (1) ◽  
pp. 46-65 ◽  
Author(s):  
Senem Yildiz
Keyword(s):  
Foreign Language ◽  
Social Interactions ◽  
Social Presence ◽  
Computer Mediated Communication ◽  
The United States ◽  
Graduate Courses ◽  
Mediated Communication ◽  
Web Based ◽  
Computer Mediated ◽  
The Social

Social presence is a theory derived from social psychology to explain social interactions in a mediated communication and is defined as the degree to which interlocutors in a communications medium perceive each other as real. This study investigates the effect of computer-mediated communication on the social presence of international students who spoke English as a foreign language in two Web-based graduate courses offered in the United States and aims to explore how linguistic and cultural differences influenced their social presence.

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