scholarly journals The impact of human resource competencies of front line employees on tourist arrivals of unclassified hotels in Western province, Sri Lanka

2017 ◽  
Vol 2 (1) ◽  
Keyword(s):  
Sri Lanka ◽  
Human Resource ◽  
Front Line ◽  
Western Province ◽  
The Impact

scholarly journals Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka

2015 ◽  
Vol 17 (1) ◽  
pp. 1 ◽  
Author(s):  
Gunawardana H.M.R.S.S. ◽  
D. Kulathunga ◽  
W.L.M.V. Perera
Keyword(s):  
Sri Lanka ◽  
Customer Satisfaction ◽  
Principal Component ◽  
Internet Banking ◽  
Technological Advancement ◽  
Western Province ◽  
Quality Dimensions ◽  
Self Service ◽  
Self Service Technology ◽  
The Impact

Rapid technological advancement in the banking environment drives Sri Lankan banks to adopt self-service technologies to deliver services via SMS banking, Internet banking and telephone banking facilities, Automated Teller Machines (ATM) etc. This study explored the perceived quality of the self-service technology of these services and its effect on customer satisfaction. The literature survey and in depth interviews helped to formulate quality dimensions: security, efficiency, eases of use, reliability and convenience and those dimensions were assessed through a questionnaire. This study surveyed 215 customers from branches of six dominating commercial banks located in Western Province of Sri Lanka. Data were subjected to Principal Component Analysis and retained factors were regressed using multiple regressions to assess the impact of quality dimensions on customer satisfaction. The results revealed that reliability and convenience have positive impacts on customer satisfaction but efficiency has a negative effect.

scholarly journals Impact of Employee Meaningfulness of Work on Employee Engagement: Study of Non-executive Level Employees in Private Banks in Gampaha District, Sri Lanka

2021 ◽  
pp. 48-56
Author(s):  
H. W. P. Umesha Shashiprabha ◽  
S. M. D. Yasodara Jayarathna
Keyword(s):  
Resource Management ◽  
Sri Lanka ◽  
Human Resource Management ◽  
Organizational Behavior ◽  
Employee Engagement ◽  
Human Resource ◽  
Research Knowledge ◽  
Private Banks ◽  
Executive Level ◽  
The Impact

Aims: The present study focused on exploring the impact of employee meaningfulness of work on employee engagement with special reference to non-executive level employees of private banks in Gampaha district, Sri Lanka. Study Design: This is quantitative study which used deductive approach. Purpose of the study to explain the bahaviour of meaningfulness of work and employee engagement. The study used survey strategy and conducted in a non-contrived setting (natural environment). Place and Duration of the Study: The data were collected from non-executive level employees of private banks in Gampaha district, Sri Lanka in May 2021. Methodology: Data were collected from 167 non-executive level employees through a standard questionnaire and distributed via google forms and printed questionnaires. The researcher analyzed data through Statistical Package for the Social Science (SPSS), and simple regression analysis to test the impact of employee meaningfulness of work on employee engagement. Results: The findings of this research study revealed that employee meaningfulness of work positively impacts employee engagement among non-executive level employees in private banks. Further, the study findings contribute to the knowledge of Human Resource Management and Organizational Behaviour, and it adds value to the Sri Lankan research knowledge. Conclusion: The study contributes to the knowledge of Human Resource Management and Organizational Behavior. This study is helpful for identifying the reasons to take actions for enhancing engagement among employees, especially with the meaningfulness of work.

scholarly journals Impact of Performance Management System on Employee Job Satisfaction in Automobile Companies in Western Province, Sri Lanka

2018 ◽  
Vol 5 (1) ◽  
Author(s):  
KDM Sandalika ◽  
P Jayasekara
Keyword(s):  
Job Satisfaction ◽  
Sri Lanka ◽  
Performance Management ◽  
Management System ◽  
Empirical Finding ◽  
Strong Impact ◽  
Performance Management System ◽  
Employee Job Satisfaction ◽  
Western Province ◽  
The Impact

Area of the StudyThis study attempts to identify the impact of performance management system on employee job satisfaction of executives in the automobile companies in western province, Sri Lanka.Problem of the StudyThe empirical finding of the impact of performance management system of the employees on their job satisfaction is rare in the Sri Lankan context. Therefore, the problem of the study is developed as: Does performance management system of executives in the automobile companies affect their job satisfaction?Method of the studyThe primary data were collected from 248 respondents in automobile companies in western province by administrating a structured questionnaire, which consisted of 44 statements with 5 points Likert scale. The data analyses included the univariat, and bivariate analyses method conducted using SPSS (version 16.0).Findings of the StudyThe major finding of the study is that there is a strong positive impact of performance management system on job satisfaction of executives in automobile companies in western province, Sri Lanka. Also findings reveal that existing level of performance management system is in high range in selected organizations.Conclusion of the StudyIt is concluded that performance management system has strong impact on employee job satisfaction of executives in automobile companies in western province, Sri Lanka.Keywords: Performance Management System, Job Satisfaction, Executives, Automobile Companies

scholarly journals Analysis of Bus Passenger Demand and Supply: Case Study on Western Province, Sri Lanka

2021 ◽  
Vol 9 (11) ◽  
pp. 2544-2554
Author(s):  
Thivya Amalan
Keyword(s):  
Sri Lanka ◽  
Public Transport ◽  
Traffic Congestion ◽  
Traffic Information ◽  
Demand And Supply ◽  
Western Province ◽  
Passenger Demand ◽  
High Level ◽  
Road Corridors ◽  
The Impact

Buses carried about 47% of passengers crossing the Colombo Municipal Council (CMC) boundary in 2013. The Sri Lanka Transport Board (SLTB) and private bus companies operates roughly 680 intra-provincial bus routes and 400 inter-provincial bus routes in the Western Province according to the bus route information from the National Transport Commission (NTC, 2012) . The number of buses on the seven (7) major radial corridors carries more bus passengers than other roads in the Western Province. Kandy, Galle and Malabe Road corridors are the highest followed by High Level, Negombo, Horana and Low Level Road corridors. This research paper is an attempt to analyse the bus passenger demand and supply on seven major corridors connecting Western Province boundaries. The impact of the passenger demands and volumes from the seven major corridors and the traffic speed are the main outcome of this analysis. The present bus traffic information and the impact of the traffic congestion due to the high traffic flow on major corridors are discussed in the analysis. The research will also focus on alternative solutions and the importance of integrating other public transport modes to cater the demand from the major seven corridors for the better utilisation of public transport inside the Western Province boundaries.

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