scholarly journals Student’s Perception and Expectation Regarding Library Services Quality: A Case Study of a Public Multi Campus University of Punjab, Pakistan

2021 ◽  
Vol 7 (2) ◽  
pp. 319-327
Author(s):  
Shakeela Shah ◽  
Ghazal Khalid Siddiqui ◽  
Shaheen Pasha
Keyword(s):  
Random Sampling ◽  
Services Quality ◽  
Academic Library ◽  
Descriptive Statistics ◽  
Library Services ◽  
Perceived Service Quality ◽  
Proportional Allocation ◽  
Perceptions And Expectations ◽  
Academic Year

The disparity between students' perceptions and expectations is measured in this study to determine the perceived service quality (SQ) of public university’s academic library units. The data related to SQ of libraries has been gathered through- questionnaire based survey including both closed-ended and open-ended questions. SERVQUAL instrument consisting of 22 items was utilized for assessing student's expectations and perceptions. The students enrolled in regular programmes of the academic year 2013-2014 were taken as population. Using stratified random sampling through proportional allocation, a sample of 372 respondents was designed.  Data were analyzed quantitatively using descriptive statistics and qualitatively using NVivo software for content of open-ended questions. Findings revealed that student's expectations were higher.

Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

2016 ◽  
Vol 42 (1) ◽  
pp. 38-43 ◽  
Author(s):  
Suziyana Mat Dahan ◽  
Mohd Yusof Taib ◽  
Nurhaizan Mohd Zainudin ◽  
Fadzida Ismail
Keyword(s):  
Services Quality ◽  
Academic Library ◽  
Library Services

Conveying Complexity in Contemporary Academic Library Service Models

2020 ◽  
Vol 15 (1) ◽  
Author(s):  
Barbara Sobol
Keyword(s):  
Academic Library ◽  
Library Services ◽  
Service Model ◽  
Library Service ◽  
University Environment ◽  
Campus Engagement ◽  
Service Desk ◽  
Fundamental Goal ◽  
Service Models

This article will provide both practical and critical insights into contemporary library service practices using the UBC Okanagan service model redesign as a case study. In 2018 the service desk at UBC Okanagan Library was redesigned into a service zone with a fundamental goal of increasing the prominence of complex library services. By improving the visibility of research support within a newly conceptualized service zone, we addressed inclusivity through design and staffing practices while facilitating campus engagement through programming. This article offers a contribution to the ongoing discussion of consolidated service models and challenges the profession to continue experimenting with service model design and delivery in order to support diverse library patrons in an increasingly neoliberal university environment.

Engineering the Services of the Library through Mobile Technology

2018 ◽  
pp. 1117-1132
Author(s):  
Eunice Mtshali
Keyword(s):  
Mobile Technology ◽  
Academic Library ◽  
Case Study Research ◽  
Rapid Change ◽  
Higher Learning ◽  
Library Services ◽  
Study Research ◽  
Institutions Of Higher Learning ◽  
Fast Pace

Many universities are struggling to response the needs of its users. This is attributed to the rapid change in technological innovations. The growing interest on mobile technology in organisations is at a fast pace, particularly in institutions of higher learning. Mobile technology could be used in academic libraries to provide a better service to their clients or improve the service that they currently provide. Case study research was conducted at Capital University to understand the factors that could influence and impact the adoption of mobile technology in academic library services.

Leaning into sustainability at University of Alberta Libraries

2016 ◽  
Vol 37 (3) ◽  
pp. 136-148 ◽  
Author(s):  
Gerald Beasley ◽  
Trish Rosseel
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Building Design ◽  
Library Services ◽  
Staff Time ◽  
Content Type ◽  
Lean Principles ◽  
University Of Alberta ◽  
Staffing Model

Purpose – The purpose of this paper is to present a case study that considers the links between cost avoidance, lean design, and sustainability in relation to two different library projects at University of Alberta Libraries (UAL) – the design of the Research and Collections Resource Facility and the development of new fee-based library services at UAL’s John W. Scott Health Sciences Library. Design/methodology/approach – This case study describes the analysis of each project’s workflows in relation to lean design in order to enhance processes and service delivery. Findings – Findings to date in both of these ongoing projects suggest that consideration of the lean philosophy has already led to process and service improvements. With regard to the new building design project, revised task design is already resulting in significant savings in staff time, and work space. And the staffing model for fee-based specialized services has already been redesigned, an alignment with lean principles. Research limitations/implications – While this paper does discuss and define lean design, it does not provide a comprehensive summary of research in this area. Originality/value – This paper highlights the value of lean design as a framework for designing, developing, and reviewing academic library buildings, services, processes, and workflows to ensure they are sustainable.

Integrating Web 2.0 into an academic library in Tanzania

2014 ◽  
Vol 32 (2) ◽  
pp. 183-202 ◽  
Author(s):  
Edda Tandi Lwoga
Keyword(s):  
Web 2.0 ◽  
Academic Libraries ◽  
Academic Library ◽  
User Preferences ◽  
Library Services ◽  
Web 2.0 Technologies ◽  
Undergraduate Medical Students ◽  
Content Type

Purpose – This paper aims to demonstrate work undertaken by Muhimbili University of Health and Allied Sciences (MUHAS) Library in an effort to integrate Web 2.0 technologies in its functions to enhance the quality of its services in Tanzania. Design/methodology/approach – The study conducted an exploratory questionnaire survey to assess user requirements among undergraduate medical students at MUHAS, developed Library 2.0 services, conducted training and created awareness. Findings – The paper shows that Web 2.0 technologies can be implemented effectively according to university goals, user's needs, deployment of user friendly tools, and capacity building among librarians and users. Students positively supported the adoption of Library 2.0 services at MUHAS. Library 2.0 services improved the quality of MUHAS library services, despite various challenges related to infrastructure, awareness, literacy, inadequate staff, security and ownership of Web 2.0 services. Research limitations/implications – The study findings may not be widely replicated because this article is based on a case study of the integration of Web 2.0 technologies into the library functions of MUHAS. This study did not examine the use of Library 2.0 applications among library users (such as faculty and students) which could illuminate further the case study. Practical implications – Most academic libraries in Africa have not yet adopted Web 2.0 technologies to improve their services. The user preferences, technology adoption, and challenges faced from the present study can help other libraries to plan and integrate their Library 2.0 technologies in their services. Originality/value – MUHAS Library offers a practical example of how Web 2.0 services can be adopted to enhance the quality of academic library services in an African context. This paper is of significance to academic libraries that are still considering their options with regard to the application of Web 2.0 technologies.

scholarly journals COMPLIMENT STRATEGIES PRODUCED BY EFL LEARNERS OF ENGLISH STUDY PROGRAM IN RIAU, INDONESIA

2021 ◽  
Vol 5 (2) ◽  
pp. 132
Author(s):  
Lili Ariani ◽  
Indah Tri Purwanti ◽  
Eliwarti Eliwarti
Keyword(s):  
Random Sampling ◽  
Sampling Technique ◽  
Qualitative Approach ◽  
Descriptive Statistics ◽  
Study Program ◽  
Efl Learners ◽  
Completion Test ◽  
Efl Students ◽  
Academic Year ◽  
Cluster Random Sampling

This research was aimed at analysing students’ strategies in giving compliments. This was descriptive qualitative research using a qualitative approach accompanied by descriptive statistics. This research involved 39 EFL students as the participants in the academic year 2019/2020 selected using cluster random sampling technique. The instrument used to collect the data was a DCT (Discourse Completion Test) containing a number of situations where the students were expected to give their compliment. The result showed that the students used many kinds of strategy in giving compliments. Explicit strategy was the most used by the students. Furthermore, the single explicit strategy appeared the most within overall strategies that appeared in the DCT. This implied that the students prefer to give a direct and simple compliment. One strategy in giving compliment appeared out of the classification which is congratulation attached to unbound semantic formula.

scholarly journals Editor's Note

2019 ◽  
Vol 20 (2) ◽  
pp. 67
Author(s):  
Richard Saunders
Keyword(s):  
Personal Narrative ◽  
Academic Library ◽  
Tribal College ◽  
Library Services ◽  
Professional Literature ◽  
Special Collections ◽  
Look Ahead ◽  
Special Collection ◽  
Minority Report

“A journal is rather like a hothouse plant,” I wrote in the Editor’s Note for the spring 2018 issue, comparing our professional publication to the living plants lining a walkway. “Part of an editor’s job is to look ahead, to see where the journal is growing and where there remains room for growth.” I saw an opportunity, a topical challenge the journal could meet and vacancy it could fill. Our professional literature has relatively little on the provision of academic library services in terms of Native peoples, marginalized populations, and others without privilege and virtually nothing—well, nothing, really—on special collections librarianship. Irene Owens’ 2001 article on challenges facing HBCU libraries and Susan Pevar’s tragic personal narrative of the closure of a special collection are virtually unique. The case study conducted by Sarah Kostelecky, et al. on three tribal college libraries is unique, the only article actively addressing special collections. Thus, that issue of RBM included a call for submissions for a thematic issue of the journal to be tentatively titled Minority Report: Practice and Issues beyond the Mainstream.

Engineering the Services of the Library through Mobile Technology

2015 ◽  
pp. 226-241
Author(s):  
Eunice Mtshali
Keyword(s):  
Mobile Technology ◽  
Academic Library ◽  
Case Study Research ◽  
Rapid Change ◽  
Higher Learning ◽  
Library Services ◽  
Study Research ◽  
Institutions Of Higher Learning ◽  
Fast Pace

Many universities are struggling to response the needs of its users. This is attributed to the rapid change in technological innovations. The growing interest on mobile technology in organisations is at a fast pace, particularly in institutions of higher learning. Mobile technology could be used in academic libraries to provide a better service to their clients or improve the service that they currently provide. Case study research was conducted at Capital University to understand the factors that could influence and impact the adoption of mobile technology in academic library services.

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