scholarly journals Quality Management System in a Haemodialysis Unit and Patient Satisfaction

2021 ◽  
Vol 3 (3) ◽  
pp. 209-218
Author(s):  
Athanasia Kavalieratou ◽  
Georgia Garofyllou ◽  
Eftychia Evangelidou ◽  
Michalis Mantzanas
Keyword(s):  
Quality Management ◽  
Nursing Staff ◽  
Management System ◽  
Quality Management System ◽  
Healthcare Services ◽  
Chronic Haemodialysis ◽  
Quality Healthcare ◽  
Patients Satisfaction ◽  
Individual Needs ◽  
Almost All

Haemodialysis Units adopt a Quality Management System to provide quality healthcare services, to promote reliability and to increase the patients’ contentment and faith they receive the best possible care. The purpose of this study was to ascertain whether the ELOT EN ISO 9001:2015 Quality Management System, “Provision of Dialysis Services in Patients with Renal Failure”, in a Haemodialysis Unit affected the patients’ satisfaction level. The Quality Management System stipulated the use of a questionnaire containing 11 questions to measure the patients’ satisfaction. The data were collected in July 2018 during the annual audit for the continuous compliance of the Haemodialysis Unit with the quality requirements. 35 patients undergoing Chronic Haemodialysis for at least the last 6 months participated. The Quality Management System enabled the identification of the patients’ individual needs and the areas that required more attention. More specifically, 97.1% of the patients stated that the services provided had been improved and that requests such as the installation of TVs and the collaboration with a dietologist have been met. 77.1% of the patients were satisfied by the healthcare provided and 88.6% were satisfied by the staff in general. Regarding the care provided by the medical staff 74.3% of the patients were satisfied, while 54.2% found the information given for their health to be adequate. All of the patients (100%) were satisfied by the care provided by the nursing staff and almost all (97.1%) felt that the nursing staff was easy to communicate with. Only 6.1% of the patients stated that specific areas required further improvement. A Quality Management System in a Haemodialysis Unit leads to a better understanding of the patients’ individual needs, allowing for higher satisfaction. Moreover, the evidence based documentation of the quality of the services provided and the emphasis put on continuous improvement further enhances the patients’ trust. Doi: 10.28991/SciMedJ-2021-0303-2 Full Text: PDF

scholarly journals Addressing Quality Management System Obstacles in Jordanian Hospitals

2016 ◽  
Vol 9 (9) ◽  
pp. 34
Author(s):  
Ashraf A'aqoulah ◽  
Ahmed Bawa Kuyini ◽  
Musa T. Ajlouni
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
Hospital Managers ◽  
Patients Satisfaction ◽  
Medical Directors ◽  
Efficient Hospital ◽  
Nursing Directors

<p>Quality Management System (QMS) enhances management, allows more effective organisation, improves quality of services, increases staff satisfaction and commitment to the organisation, enhances co-operation among employees and management, and improve patients’ satisfaction. Therefore, all hospitals make consistent efforts to address obstacles that face their QMS.</p><p>This study aimed to explore Hospital managers’ views about how to address QMS obstacles in Jordanian hospitals. The results from semi-structure interviews with 30 managers consisting of general directors, medical directors, administrative directors, quality directors, and nursing directors showed that hospitals can address QMS obstacles through a range of measures including but not limited to rewarding talented employees, providing good salaries and benefits, and recruiting qualified and efficient hospital managers. Recommendations for improving the implementation of QMS in Jordanian hospitals are provided.</p>

scholarly journals Creating an innovative quality management system

2020 ◽  
Vol 8 (2) ◽  
pp. 45-49 ◽  
Author(s):  
E. Rogozina ◽  
T. Filimonikhina ◽  
N. Dmitriev
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Competitive Advantages ◽  
High Quality ◽  
Quality Of Products ◽  
Almost All

This article discusses the processes of building a quality management system that takes into account the need for innovative updating. The needs of mankind are increasing every year, and to achieve competitive advantages it is necessary to ensure high quality of products. The implementation of a quality management system is a complex and time-consuming process, which includes a set of works and affects almost all aspects of the business entity. A model of an innovative quality management system was proposed.

scholarly journals Review and comparison of quality standards, guidelines and regulations for laboratories

2011 ◽  
Vol 1 (1) ◽  
Author(s):  
Tjeerd A.M. Datema ◽  
Linda Oskam ◽  
Paul R. Klatser
Keyword(s):  
Quality Management ◽  
Low Income ◽  
Management System ◽  
Quality Management System ◽  
Clinical Laboratory ◽  
National Laboratory ◽  
Quality Standards ◽  
Ethical Behaviour ◽  
Clinical Quality ◽  
Almost All

Background: The variety and number of laboratory quality standards, guidelines and regulations (hereafter: quality documents) makes it difficult to choose the most suitable one for establishing and maintaining a laboratory quality management system. Objectives: There is a need to compare the characteristics, suitability and applicability of quality documents in view of the increasing efforts to introduce quality management in laboratories, especially in clinical diagnostic laboratories in low income and middle income countries. This may provide valuable insights for policy makers developing national laboratory policies, and for laboratory managers and quality officers in choosing the most appropriate quality document for upgrading their laboratories. Method: We reviewed the history of quality document development and then selected a subset based on their current use. We analysed these documents following a framework for comparison of quality documents that was adapted from the Clinical Laboratory Standards Institute guideline GP26 Quality management system model for clinical laboratory services. Results: Differences were identified between national and international, and non-clinical and clinical quality documents. The most salient findings were the absence of provisions on occurrence management and customer service in almost all non-clinical quality documents, a low number of safety requirements aimed at protecting laboratory personnel in international quality documents and no requirements regarding ethical behaviour in almost all quality documents. Conclusion: Each laboratory needs to investigate whether national regulatory standards are present. These are preferred as they most closely suit the needs of laboratories in the country. A laboratory should always use both a standard and a guideline: a standard sums up the requirements to a quality management system, a guideline describes how quality management can be integrated in the laboratory processes.

ANALYSIS THE IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM (QMS) AND SAFETY AND HEALTHY AT WORK MANAGEMENT SYSTEM (SHWMS / SMK3) ON THE JOB PERFORMANCE OF EMPLOYEES

2018 ◽  
Vol 3 (01) ◽  
pp. 45
Author(s):  
Nur Hidayat ◽  
Indah Kusuma Hayati
Keyword(s):  
Quality Management ◽  
Job Performance ◽  
Latent Variables ◽  
Management System ◽  
Quality Management System ◽  
Partial Least Square ◽  
Least Square ◽  
Global Challenges ◽  
The Impact ◽  
Work Management

Recently, the evolvement of globalization era has been the global challenges that cannot be avoided either by private or government sectors, and they are requested to be survived encountering such the condition. The implementation of Quality Management System (QMS) in the operational company is the way how to guarantee the quality of products or services offered to the people. One of the purposes of QMS implementation is to provide a prime satisfaction to the customers. The impact of QMS implementation is expected to increase job performance of the employees. Besides the implementation of Quality Management System (QMS), the impact of global challenges has been increasing the competitive efforts to execute more effective production process. However, it has required manpower protection accordingly. This research aims to find out whether the implementation of quality management system and safety and healthy at work management system have impacted on the job performance of employees. Objects of this research are the employees in the production department at PT Guna Senaputra Sejahtera Plant 1 Bogor. Data analysis technique of this research has applied software Smart PLS (Partial Least Square). PLS has estimated a model of correlation among the latent variables and correlation between latent variables and its indicators. Result of data processing has indicated that the implementation of Quality Management System (QMS) and system of safety and healthy at work have positively and significantly impacted job performance of employees.Keywords : Quality Management System (QMS), Safety and Healthy at Work System ( SHWS / SMK3), and Job Performance of Employees

Development of a Quality Management System for Electric Power applied to Small Wind Turbines

2012 ◽  
pp. 1083-1088
Author(s):  
O.H. Ando Junior ◽  
M.O. Oliveira ◽  
J.M. Neto ◽  
A.D. Spacek ◽  
R.C.B. Leborgne ◽  
...  
Keyword(s):  
Quality Management ◽  
Electric Power ◽  
Wind Turbines ◽  
Management System ◽  
Quality Management System ◽  
Small Wind Turbines

ROLE OF RESPONSIBILITY IN THE QUALITY MANAGEMENT SYSTEM

2020 ◽  
Vol 14 (3) ◽  
pp. 805-816
Author(s):  
Zdravko Krivokapić ◽  
◽  
Miladin Stefanović
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System

A Multi-Agent Hierarchical Fuzzy Signatures Approach To Optimize A Quality Management System

2010 ◽  
Vol 4 (4) ◽  
pp. 1-10
Author(s):  
Hajer Ben Mahmoud ◽  
Raouf Ketata ◽  
Taieb Ben Romdhane ◽  
Samir Ben Ahmed
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Multi Agent

Competency management of laboratory personnel using LIMS

2020 ◽  
Vol 10 (6) ◽  
pp. 636-641
Author(s):  
Konstantin S. Varaksin ◽  
◽  
Artem S. Makarov ◽  
Alexander Y. Lyapin ◽  
◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Information Management System ◽  
Test System ◽  
Test Methods ◽  
Laboratory Activities ◽  
Resource Requirements ◽  
Laboratory Workers ◽  
Competence Test

The updated edition of the ISO/IEC 17025 standard introduced significant changes to the structure, terminology, resource requirements, processes, quality management system of testing and calibration laboratories. New requirements were established for the organization of laboratory activities – a process approach and risk-based thinking, which provides for a reduction in part of the prescriptive requirements and the introduction of requirements based on the analysis of the performance of actions. In accordance with GOST ISO IEC 17025-2019, the laboratory must authorize personnel to perform specific laboratory activities, as well as guarantee their competence. This article discusses the organization of the competence management system for the personnel of the laboratories of the organizations of Transneft system using the laboratory information management system (LIMS). The model of the process implementation has been described. It has been established that the competence test system allows you to regularly monitor the skills and knowledge of laboratory workers both in terms of the elements of the Quality Management System and in the applied measurement (test) methods. The personnel responsibility matrix implemented in LIMS regulates the powers and functionality of employees, ensuring that employees are allowed to perform work in accordance with their competence. The functions implemented in LIMS made it possible to automate the management of the competence of laboratory workers in accordance with the requirements of GOST ISO/IEC 17025-2019 and other regulatory documents.

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