scholarly journals Addressing Quality Management System Obstacles in Jordanian Hospitals

2016 ◽  
Vol 9 (9) ◽  
pp. 34
Author(s):  
Ashraf A'aqoulah ◽  
Ahmed Bawa Kuyini ◽  
Musa T. Ajlouni
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
Hospital Managers ◽  
Patients Satisfaction ◽  
Medical Directors ◽  
Efficient Hospital ◽  
Nursing Directors

<p>Quality Management System (QMS) enhances management, allows more effective organisation, improves quality of services, increases staff satisfaction and commitment to the organisation, enhances co-operation among employees and management, and improve patients’ satisfaction. Therefore, all hospitals make consistent efforts to address obstacles that face their QMS.</p><p>This study aimed to explore Hospital managers’ views about how to address QMS obstacles in Jordanian hospitals. The results from semi-structure interviews with 30 managers consisting of general directors, medical directors, administrative directors, quality directors, and nursing directors showed that hospitals can address QMS obstacles through a range of measures including but not limited to rewarding talented employees, providing good salaries and benefits, and recruiting qualified and efficient hospital managers. Recommendations for improving the implementation of QMS in Jordanian hospitals are provided.</p>

scholarly journals Quality IT-service as a key to successful competition

2019 ◽  
Vol 7 (3) ◽  
pp. 76-80
Author(s):  
Евгений Девлин ◽  
Evgeniy Devlin
Keyword(s):  
Information Technology ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
Improve Quality ◽  
It Service

The article considers the quality of services provided as one of the important parameters that determine the ability of companies to compete in the field of information technology, the quality management system as the main way to improve quality, as well as questionnaires as a type of analysis of the internal processes of the company. The basis of the article is a survey of employees of it companies and the results of its treatment by the author.

scholarly journals Application of the requirements of international standards and practices ordered by standards to the quality management of physical culture and sports services

2021 ◽  
pp. 47-53
Author(s):  
Tatiana Dorofeeva
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Quality Of Services ◽  
Physical Culture ◽  
Effectiveness And Efficiency ◽  
Required Quality

Physical culture and sports services, like any other services to the population, must meet the established requirements and meet the needs of the customer. Quality management system (QMS) is a management system that directs and controls the organization's activities to ensure the required quality of services. The development of a program for the implementation of a quality management system in Ukrainian organizations that provide services is due to: the lack of uniform standards and procedures for all executive authorities; insufficient orientation of the activities of executive authorities to meet the needs of consumers, in particular, in the provision of physical culture and sports services (FSO); low quality of a significant number of services provided by executive authorities; the need for the implementation of measures to prevent manifestations of corruption of officials authorized to perform the functions of the state. The approach to the development and implementation of a quality management system for physical culture and sports population involves several stages, namely: identification of the needs and expectations of customers (direct consumers of services according to gender, age, etc.) and other stakeholders; establishment of policy and goals of the organization in the field of quality; identification of processes and responsibilities necessary to achieve quality objectives; identification and supply of resources necessary to achieve quality objectives; establishing methods that allow measuring the effectiveness and efficiency of each process; using the results of these measurements to determine the effectiveness and efficiency of each process; identification of means that make it possible to prevent discrepancies and eliminate their causes; introduction and application of the process of continuous improvement of the quality management system.

scholarly journals Benchmarking dalam Manajemen Sebuah Perpustakaan

2018 ◽  
Vol 2 (1) ◽  
pp. 23
Author(s):  
Eke Wince
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Theoretical Study ◽  
Quality Management System ◽  
Quality Of Services ◽  
Total Quality ◽  
Library Management ◽  
Library Development

This article is a theoretical study of the concept of benchmarking in library management to improve the quality of services and functions. The formulation of the problems raised is how the concept of benchmarking is and how its application to the existence and implementation of the functions of library institutions are. The method of writing in this article is to describe the concepts of benchmarking and then put the library activities on the concepts found. Benchmarking can and will be implemented in a library as a form of library development in a dynamic and sustainable way. Benchmarking done at this time tend to be external and functional. A library will apply benchmarking if its management system led to a total quality management system. It means that the empowerment of an organization's resources is developed maximally, professionally and proportionally. A library tends to benchmark, if it had a strategic planning to increase satisfaction both morally and materially.

scholarly journals QUALITY OF TOURIST SERVICES: FEATURES OF FORMATION AND MANAGEMENT

2021 ◽  
Author(s):  
Nataliia Chorna
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Tourism Industry ◽  
Iso 9001 ◽  
Quality Of Services ◽  
International Standard ◽  
Standard Quality ◽  
Tourism Enterprises

The article reveals the meaning of the concept of quality, identifies the features of the quality of tourist services, analyzes the factors that affect it. It is noted that according to the requirements of the international standard, quality is the ability of products to meet the established or anticipated needs of consumers. The basic principles and elements of quality systems, which cover all the processes necessary to ensure it, are set by the ISO 9001 series standard. It is stated that quality in tourism is both a professional tool, a management model and a marketing tool. It is proved that in modern business conditions the quality of tourist services is one of the most important components of efficiency and profitability of the tourism industry. It is substantiated that the quality of services has a significant impact on the competitiveness of tourism enterprises, and therefore requires considerable attention from the latter. It is stated that the quality of tourist services is directly related to the quality of tourist services, the approaches of consumers of tourist services and their producers to the assessment of the quality of service are analyzed. It is proved that the introduction of tourist services of consistently high quality is facilitated by the introduction of a quality management system in the activities of enterprises, the principles of its functioning are analyzed. In today's challenges, consumers are making ever higher demands on the quality of the products they consume. For tourism enterprises, high standards of service are becoming a decisive factor in competition. Considerable attention is paid to the process approach and risk-oriented thinking, which, in accordance with the international standard ISO 9001 series, characterize the quality management systems of leading companies, ensure their competitiveness in the market. The scheme of processes for the tourist enterprise is offered. It is noted that in order to meet the needs of customers, the tourist enterprise must ensure a harmonious relationship between all processes, because it is their effective functioning that determines the quality of services provided and the continuous improvement of the quality management system.

scholarly journals Digital Technology in the Management of Quality Service in Tourism Business

2019 ◽  
Vol 9 (1) ◽  
pp. 1865-1869 ◽  
Keyword(s):  
Quality Management ◽  
Digital Technology ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Tourism Industry ◽  
Quality Of Services ◽  
Special Role ◽  
Software Product

The objective need for quality management has identified the special role of digital technology in booking services, information and communication systems in the tourism business. The quality of services is one of the most important components of the efficiency and profitability of the tourism industry in the current conditions of tourism development. The quality management system of production processes in the tourism sector should be a continuous process of measures aimed at improving the level of services, improving production elements and introducing innovative technologies. All the processes of designing, ensuring and maintaining the quality of tourism products should be integrated into the quality management system. It has been established that the consistency between the priorities of the enterprise in the field of improving the quality of services and the goals of the overall set of business processes is a condition for the effective and long-term development of the enterprise. The authors determined that modern management and modeling of business processes in enterprises, speed and quality of customer service require a specialized software product developed exclusively for the needs of the tourism industry. Based on the methods of financial analysis, the authors of the article substantiated the economic feasibility of implementing Fox Manager BPA 2.5 software using the example of a travel company. The profitability index of the proposed software product will be 1.6. The estimated payback period is 1.7 years. The authors' suggestions are aimed at creating a modern workplace for sales managers and automation of internal office processes in a travel company using digital technology.

Perfection of Quality Management of Hotel Services

2020 ◽  
Vol 11 (2) ◽  
pp. 417
Author(s):  
Elena Yurievna NIKOLSKAYA ◽  
Vyacheslav Anatolievich LEPESHKIN ◽  
Ivan Petrovich KULGACHEV ◽  
Anton Alexandrovich MATVEEV ◽  
Olga Yevgenievna LEBEDEVA
Keyword(s):  
Quality Management ◽  
Customer Service ◽  
Corporate Culture ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
General Management ◽  
Functional Quality ◽  
Provision Of Services

The article is concerned with the development of approaches aimed at enhancing the quality management of hotel services. It has been proved that quality management implies the availability of relevant management sub-systems in the general management system of a hotel, with a primary purpose of controlling the organization and the provision of services. It has been established that hotel businesses cannot operate efficiently without standardizing customer service. The peculiarity of this process is an individual approach and standard structuring. It has been determined that the attainment of high quality will contribute to making a hotel business competitive and profitable by creating a quality management system that suggests marketing-based efficient business management, the establishment of the relevant corporate culture, the introduction of technical quality of services, the application of standards for functional quality of services, the incoming inspection of product quality.

scholarly journals The quality management system in libraries’ activities

2021 ◽  
pp. 65-72
Author(s):  
E. A. Kosolapova
Keyword(s):  
Quality Management ◽  
Management System ◽  
System Analysis ◽  
Customer Orientation ◽  
Quality Management System ◽  
Quality Standard ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Library Staff

Active expansion of methods for searching, collecting, processing, storing and providing information, as well as emergence of competitors for libraries, gave rise to the problem of the quality of services provided. To raise the quality of services, it is necessary to form the institutions’ own quality management system (QMS), based on the ISO 9000 series standards.The article considers the main data of a number of libraries of the Russian Federation on the QMS implementation and development. The emphasis is made on the fact that implementation of the quality management system guarantees meeting the requirements and expectations of library users, and hence the implementation of one of the principles of the ISO 9001 standard - customer orientation. The quality management system gives confidence to the management and staff of the library, as well as to consumers in the provision and expectation of products and services that fully meet the requirements of the ISO 9001 quality standard.It is emphasized that the QMS implementation is impossible without the library staff participation. It is important to share responsibilities among the library staff, to create a working group led by a senior management representative, to study customer requirements for the library’s products and services, and prepare and document the organization’s quality management system’ procedures. Continuous perfection of the library’s quality management system contributes to the improvement of the entire organization management activities.The object of this article is to substantiate theoretically the importance of using the quality management system in modern libraries. In accordance with it, the following general scientific methods were applied: system analysis as the main method, content analysis of scientific articles and GOSTs of the 9000 series in the field of quality, terminological analysis.

scholarly journals THE APPLICATION OF QUALITY MANAGEMENT SYSTEM IN THE INSPECTION OF NATIONAL MAJOR SURVEYING AND MAPPING RESULTS

2020 ◽  
Vol XLIII-B3-2020 ◽  
pp. 1307-1312
Author(s):  
C. X. Chen ◽  
J. X. Zhang ◽  
H. T. Zhao ◽  
Y. M. Xu ◽  
S. Yin
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Inspection ◽  
Machine Material ◽  
Government Decision ◽  
The Status ◽  
Cause And Effect Diagram ◽  
Surveying And Mapping

Abstract. Today's society has entered the era of big data, and the quality of surveying and mapping results has become the focus of government departments. As the statistical results of other industries, surveying and mapping results as one of the basic data sources provide data support for government decision-making, The status of surveying and mapping projects is constantly improving. This article introduces the ISO9001 quality management system implemented by the surveying and mapping production unit, the CMA quality management system implemented by the surveying and mapping quality inspection unit, and the first-level acceptance system for the two-level inspection of surveying and mapping products. Through the cause and effect diagram, taking the quality control of the fundamental geographical conditions monitoring of the national major surveying and mapping project as an example, the use method of the core tool 5M1E (Man, Machine, Material, Methods, Measurement, Environment) in the quality management system is demonstrated to prove that the quality management system plays an important role in the project. Provide reference experience for peers.

scholarly journals Quality management system of medical care in medical organization

2019 ◽  
Vol 1 (15) ◽  
pp. 53-56
Author(s):  
D. V. Melik-Guseinov ◽  
V. Emanuel ◽  
L. A. Khodyreva ◽  
P. S. Turzin ◽  
A. Emanuel
Keyword(s):  
Quality Management ◽  
Medical Care ◽  
Management System ◽  
Quality Management System ◽  
Medical Organization ◽  
Regulatory Documents ◽  
Quality Of Medical Care

The problem of assessing and improving the quality of medical care in a medical organization is considered. Analyzed the management of medical organization processes. A scheme for managing these processes, a list of regulatory documents, types and methods for monitoring the effectiveness of their implementation are presented. Formed groups of criteria used to assess the quality of the medical organization. It is argued that the introduction of a quality management system for the provision of medical care in a medical organization increases the efficiency of its activities.

scholarly journals Pengaruh Implementasi Sistem Manajemen Mutu ISO 9001:2008 Dan Kemampuan Mengajar Widyaiswara Terhadap Kompetensi Lulusan Diklat

2016 ◽  
Vol 4 (3) ◽  
pp. 37
Author(s):  
Dewi Setiawati
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Research Problem ◽  
Teaching Quality ◽  
Iso 9001 ◽  
Survey Method ◽  
Main Research ◽  
Independent Variables

This research mainly aims to explore competencies of training graduated which focuses on factors that influence competencies of training graduates, such as the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara. The main research problem addressed in this study is how the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara contribute to competencies of training graduates, both partially and altogether. I conducting this research, explanatory survey method is used with questionairres using likert and interval scales as the data collection techniques, that are distributed to 51 graduates of training at PPPPTK Penjas dan BK. To analyse the data, the study employs PPM (Pearson Product Moment), to investigate the direct and non-direct correlations of dependent and independent variables. Significance tests are administered using F-test and t-test. The results show that (1) the impelementation of quality management system ISO 9001:2008 significantly influences competencies of training graduates; (2) teaching quality of Widyaiswara significantly influences competencies of training graduates; and (3) both the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara significantly influence competencies of training graduates.

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