scholarly journals The Effect of Industrial Competition Intensity and Capabilities on Business Strategy and Performance : A Case Study of Internet Service Providers In Indonesia

2016 ◽  
Author(s):  
Nurul Hermina ◽  
Yuyus Suryana
Keyword(s):  
Business Strategy ◽  
Service Providers ◽  
Internet Service Providers ◽  
Competition Intensity ◽  
Internet Service ◽  
Industrial Competition ◽  
And Performance

scholarly journals Decision Making System Internet Addiction in Children Aged 7-17 Year Use Forward Chaining Method (Case Study : Terik Village – Krian, Sidoarjo)

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Elfi Ratna ◽  
Ika Ratna
Keyword(s):  
Decision Making ◽  
Internet Addiction ◽  
Service Providers ◽  
The Internet ◽  
Internet Service Providers ◽  
External Application ◽  
Internet Service ◽  
Internet Users ◽  
Decision Making System

Based on a survey conducted by the APJII (Indonesian Internet Service Providers Association) team in 2018 with a percentage of more than 64.8% using the internet. The highest percentage is at the age of 7-19 years, which is 91%, this shows that the number of internet users is getting higher every year. This study aims to help treat children who are addicted to the Internet and as advice or a reference for making decisions on how to deal with people who are addicted to the Internet. The method used was to collect data on the distribution of questionnaires or questions that were carried out directly on children aged 7-17 years in the blistering village. The results of external application testing with Likert scale calculations get a percentage result of 78.36% (very useful).

CompSupport: A series of unfortunate events

2019 ◽  
Vol 10 (1) ◽  
pp. 11-18
Author(s):  
Sameh Al Natour
Keyword(s):  
Customer Service ◽  
Support Services ◽  
Cost Reduction ◽  
Service Providers ◽  
Personal Computers ◽  
Online Support ◽  
Internet Service Providers ◽  
Internet Service ◽  
Buyout Options

CompSupport Inc. was a leader of online support services for personal computers and devices. After a brief period operating in a B2C channel, the company shifted and refined its focus to two primary customer segments: Internet service providers and corporate accounts. CompSupport’s key mandate was to improve their customer’s helpdesk operations through outsourcing in order to achieve two goals: cost reduction and improved customer service. In May 2017, the lack of liquidity meant that the company would be unable to make its next pay period without an additional injection of funds. The company arrived at a crossroads, and a decision had to be made. The alternatives consisted of two buyout options and a merger opportunity. This case study evaluates CompSupport’s state at the time of the decision, and highlights the events that took place prior to the decision period that may have contributed to the company’s problems.

Cyberpolitik

ADALAH ◽  
2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Munadhil Abdul Muqsith
Keyword(s):  
Political Communication ◽  
Total Population ◽  
Service Providers ◽  
Mailing List ◽  
The Internet ◽  
Internet Service Providers ◽  
Internet Service ◽  
Internet Users ◽  
Internet Media ◽  
First Time

Abstract:The internet developed for the first time in Indonesia in the early 1990s. Starting from the pagayuban network, it is now expanding without boundaries anywhere. A survey conducted by the Indonesian Internet Service Providers Association (APJII) said that the number of internet users in Indonesia in 2012 reached 63 million people or 24.23 percent of the country's total population. Next year, that figure is predicted to increase by close to 30 percent to 82 million users and continue to grow to 107 million in 2014 and 139 million or 50 percent of the total population in 2015. million people. This matter also results in political communication with the internet media, or is often said to be cyber politics. Cyber politics in Indonesia has faced growth in recent years. There are many facilities that support the growth of cyber politics, such as Facebook, Twitter, mailing list, YouTube, and others.Keywords: Cyberpolitik, Internet  Abstrak:Internet berkembang pertama kali di Indonesia pada awal tahun 1990-an. Diawali dari pagayuban network kini berkembang luas tanpa batas dimanapun juga. Suatu survei yang diselenggarakan Asosiasi Penyelenggara Jasa Internet Indonesia (APJII) mengatakan kalau jumlah pengguna internet di Indonesia tahun 2012 menggapai 63 juta orang ataupun 24,23 persen dari total populasi negeri ini. Tahun depan, angka itu diprediksi naik dekat 30 persen jadi 82 juta pengguna serta terus berkembang jadi 107 juta pada 2014 serta 139 juta ataupun 50 persen total populasi pada 2015. juta orang. Perihal ini pula berakibat pada komunikasi politik dengan media internet, ataupun kerap diucap dengan cyber politic. Cyber politic di Indonesia hadapi pertumbuhan sebagian tahun terakhir. Banyaknya fasilitas yang menunjang pertumbuhan cyber politic semacam terdapatnya facebook, Twitter, mailing list, youtobe, serta lain-lain.Kata Kunci: Cyberpolitik, Internet 

Analysis of the Importance Degree and Performance of Internet Service Providers in Makassar City

2019 ◽  
Vol 10 (2) ◽  
pp. 168-177
Author(s):  
Haerdiansyah Syahnur ◽  
Jafar Basalamah
Keyword(s):  
Customer Satisfaction ◽  
Gap Analysis ◽  
Service Providers ◽  
Customer Management ◽  
Quadrant Analysis ◽  
Internet Service Providers ◽  
Internet Service ◽  
Actual Performance ◽  
Satisfaction Index ◽  
Customer Satisfaction Index

This study aimed to analyze the customer experience seen from the level of actual performance and the level of importance of services provided by internet service providers PT. XYZ in Makassar City. Variables and attributes issued by TM Forum GB 912 consisting of Customer Management, Fulfillment, Assurance, and Billing, are used to analyze the performance provided by customer service in the field. The analysis technique will be carried out using the Importance Performance Analysis and Customer Satisfaction Index consisting of quadrant analysis and gap analysis used to investigate customer satisfaction and identify variables whose performance is deemed to need improvement. Data were collected using a platform-based questionnaire application from 100 respondents selected using random sampling techniques. The results showed that customers were satisfied with the performance and quality of services provided. The customer satisfaction index value obtained by CSI analysis shows a value of 82.006%. In conclusion, that the Fulfillment variable is a service variable that is considered the most important customer and requires improvement because its performance is still relatively low. While the variables considered good and need to be maintained are the Billing variable. Other service variables are sorted based on priority of improvement in a row, namely Fulfillment, Customer Management, and Assurance.

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