Innovation in the Public Sector: The effectiveness of "LAPOR!" as one of the Smart City Programs in Bandung

Purpose of Study: This study revaluates the interrelationships between relationship-building and bottom-line consequences to the public sector organisation and development of Islamic smart city management projects to confirmatory investigate the results of relationship measures on the internal customer satisfaction and behavioral intentions. Methodology: In general, by connecting organisation-public relationship (OPRs) components and behavioral intentions outcomes may fortify and support the relationship marketing theory. The previous result of the linear regression analysis supports the proposed model based on the empirically validated organisation-public relationship (OPRs) components, which were reliable and valid. Main Findings: The results of reliability, correlation, regression analysis, and Mahalanobis Distance analysis using PLS technique data analysis were presented. Outcomes from structural equation modeling show that customer satisfaction mediated the connection between organisation-public relationship (OPRs) dimensions and behavioral intentions consequences. In the same meaning, customer satisfaction is a predictor and exogenous variable in the model. The results revealed that public sector managers perceived the development of Islamic smart city management within the public sector organisation as trustworthy would more likely to say positive things of the current organisation.

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La ventanilla unica de certificación ambiental

Revista de Derecho de la UNED (RDUNED) ◽

10.5944/rduned.25.2019.26992 ◽

2020 ◽

pp. 259

Author(s):

Alcides Antúnez Sánchez

Keyword(s):

Public Sector ◽

Public Administration ◽

Smart City ◽

Civic Participation ◽

The State ◽

Electronic Government ◽

The Public ◽

Electronic Form ◽

Siglo Xx ◽

Transparency And Accountability

Desde principios del siglo XXI la modernización del sector público impulsado por las Tic ha desencadenado una serie de aspectos positivos y negativos para los ciudadanos; entre las reformas más innovadoras que ha sufrido el ambiente gubernamental ante el fomento de los procesos electrónicos a través del gobierno electrónico. El uso de las Tic busca reformar algunos procesos de la gestión pública y vincular activamente a los ciudadanos con la Administración para que se convierta en una herramienta que disminuya la carga burocrática en los trámites, promover la participación ciudadana, fortalecer la confianza en el Estado, viabilizar e incrementar la transparencia y la rendición de cuentas. Su implementación ha traído la modificación de modelos y políticas de gobierno por los Estados. Las actividades que los ciudadanos realizan con la Administración Pública se efectúan de forma electrónica desde finales del siglo XX, suceso que ha avanzado con la smart city. From the beginning of the century XXI the modernization of the public sector encouraged by the Tic has triggered a series of positive aspects and negatives for the citizens; Enter the most innovative reforms that you have suffered the governmental environ- ment in front of the fomentation of the electronic processes through the electronic Government. The use of the Tic attempts to reform some processes of the public step and to link the citizens with Administration in order that that you decrease the bureaucratic load in the steps, to promote convert in a tool the civic participation itself actively, to strengthen the confidence in the State, viabilizar and to increment the transparency and accountability. The modification of models and governmental policies for the States has brought his implementation. XX, event make the activities that citizens accomplish with the Public Administration themselves of electronic form since late the century that city has advanced with smart.

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