scholarly journals MODEL INTEGRATED TOTAL QUALITY MANAGEMENT DI SEKOLAH BERBASIS PESANTREN

2021 ◽  
Vol 9 (2) ◽  
pp. 182-201
Author(s):  
Ahmad Yusuf
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Research And Development ◽  
Total Quality ◽  
Quality Planning

Artikel ini bertujuan mendeskripsikan bagaimana model Integrated Total Quality Management (ITQM) di Sekolah Berbasis Pesantren. Dengan menggunakan model penelitian Research and Development (R&D) dalam kerangka pendekatan kualitatif. Hasil dari penelitian ini yaitu model Integrated Total Quality Management di Sekolah Berbasis Pesantren hanya dapat dibangun atas dasar komitmen antara sistem manajemen Pesantren,Yayasan dan sekolah memiliki keselarasan visi,misi dan tujuan.ketiga manajerial tersebut tetap menjalankan proses quality planning, quality organizing, quality actuating dan quaity controlling dalam setiap proses manajemen dan saling terkoordinasi dengan baik sehingga tidak terjadi overlapping kebijakan dan program. Komitmen ketiga manajemen selalu berusaha mencari peluang untuk integrasi manajemen yang lebih efisien dan efektif dalam meningkatan mutu pendidikan dan berfokus pada kepuasan pelanggan dan perbaikan berkelanjutan.

IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) PERSPEKTIF TEORI EDWARD DEMING, JURAN, DAN CROSBY

2021 ◽  
Vol 3 (1) ◽  
pp. 50-60
Author(s):  
Husna Nashihin ◽  
Nazid Mafaza ◽  
M.Okky Haryana
Keyword(s):  
Quality Control ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Quality Planning

Pengkajian Total Quality Management (TQM) dari perspektif   Edward Deming, Teori Juran, dan  Teori Crosby sangat urgen dilakukan guna menemukan konstruksi teoritis diterapkannya  Total Quality Management (TQM) di lembaga pendidikan.  Implementasi teori Edward Deming dapat dilakukan dengan langkah sebagai berikut ciptakan tujuan yang mantap demi perbaikan produk dan jasa, hentikan ketergantungan pada inspeksi masal dalam bidang pendidikan, akhiri kebiasaan melakukan hubungan bisnis hanya berdasarkan biay, perbaiki sistem produksi dan jasa secara konstan dan terus meneru, dan lembagakan metode pelatihan yang modern di tempat kerja. Lembagakan Kepemimpinan. Implementasi Teori Juran dalam Total Quality Management (TQM) dilakukan dengan tiga tahapan berikut, yaitu perencanaan kualitas (Quality Planning/QP), pengendalian kualitas (Quality Control/QC), dan perbaikan kualitas (Quality Improvement/QI). Implementasi Teori Crosby dalam Total Quality Management (TQM) dilakukan dengan langkah sebagai berikut; legitimasi Kebijakan, pengembangan konstituen, akumulasi sumber daya, desain Organisasi dan modifikasi, memobilisasi sumber daya dan aksi, dan pemantauan kemajuan dan dampak perubahan kebijakan.

Total Quality Management in Research and Development

1994 ◽  
Vol 6 (1) ◽  
pp. 26-34 ◽  
Author(s):  
Rosalind Taylor ◽  
Alan Pearson
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Research And Development ◽  
Total Quality

Total Quality Management Practices on Customer Satisfaction at Safaricom Public Limited Company, Kenya

2020 ◽  
Vol 2 (4) ◽  
pp. 63-75
Author(s):  
Beth Mulure Achieng ◽  
Esther Gitonga
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Process Management ◽  
Management Practices ◽  
Total Quality ◽  
Quality Planning ◽  
Quality Management Practices ◽  
Limited Company ◽  
Strategic Goals

The research aimed at establishing the influence of total quality management practices on customer satisfaction of Safaricom Public Limited Company (Public Limited Company). The study was guided by the following specific objectives; to establish the influence of process management on customer satisfaction of Safaricom Public Limited Company, to establish the influence of strategic quality planning on customer satisfaction of Safaricom Public Limited Company and to explore the influence of customer focus on customer satisfaction of Safaricom Public Limited Company. The research employed a descriptive study design. The research focused on 70 respondents within the customer experience department. A census was used in this study since the population was small. Primary data was collected by use of structured questionnaires. The questionnaires were self-administered. The reliability and validity of the instrument was then be determined. The quantitative data gathered in the actual study was analyzed utilizing descriptive statistics and multiple linear regressions with the help of Statistical Package for Social Sciences (SPSS) version 21. The results were presented in form of tables, frequencies, and percentages. Results show that that Safaricom Public Limited Company had put in place various measures that encouraged process management, the Safaricom Public Limited Company allocates budget to quality management and control, employees attend quality management workshops to become acquainted with the latest strategy. Customer complaints at the company were addressed within stipulated timelines, the company ensures quality communication with its customers, customer satisfaction was always accorded the priority. This study concludes that process management, and quality planning and customer focus had a positive significant effect on customer satisfaction of Safaricom public limited company. Safaricom Public Limited Company should continue aligning business processes to fit organizational strategic goals.  This can be actualized through implementation of process and metrics that align with Safaricom Public Limited Company strategic goals, as well as educating all managers. Safaricom  should remain committed towards discovering customer needs. It must also embrace customer positioning measures, and try to fill the customer need  gap through quality planning. Safaricom Public Limited Company should make the efforts to follow-up on all customers, use clear language while communicating with its customers, appreciate negative critiques from customers, anticipate hidden customer needs and embrace pre-emptive acknowledgement. 

scholarly journals Impact of Total Quality Management Practices on Quality Performance: A Case Study on Armament Manufacturing Industry

2018 ◽  
Vol 7 (2) ◽  
pp. 58-63
Author(s):  
Hagos Berhane ◽  
Pramila Devi Maganti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Manufacturing Industry ◽  
Supplier Management ◽  
Total Quality ◽  
Information Analysis ◽  
Quality Performance ◽  
Training And Education ◽  
Quality Planning

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides continuous quality improvement, six sigma, just-in-time, and supply chain management approaches. This study investigated impact of TQM practices on quality performance in an armament manufacturing industry in Ethiopia. The quantitative approach and the survey method of collecting data were used. The five point Likert scale structured questionnaire was administered through the face-to-face method of collecting data. 340 questionnaires were randomly distributed to employees who are working in different factories in the two armament manufacturing industry. Eight factors related to TQM practices were initially selected as independent variables viz., leadership, customer focus, continuous improvement, employee involvement, training and education, supplier management, strategic quality planning, information analysis, and quality performance as dependent variable in the proposed model. Raw data was analysed with the help with SPSS software (version – 20). Mean, standard deviation, exploratory factor analyses, correlation, and multiple regression analyses were used to find the impact of TQM practices on quality performance. The results of this study supported the model proposed (R2 = 0.378, F = 36.292, p = 0.000). This study has shown that only three (viz., leadership, customer focus, and information analysis) of TQM practices significantly (p < 0.05) have positive impact on quality performance. It is recommended that industry should continue to implement TQM practices with all variables to improve quality performance. Industry should improve continuous improvement, employee involvement, training and education, supplier management, strategic quality planning more to overcome the barriers that prevent effective implementation of TQM practices.

scholarly journals IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) PERSPEKTIF TEORI EDWARD DEMING, JURAN, DAN CROSBY

2021 ◽  
Vol 3 (1) ◽  
pp. 50-60
Author(s):  
Husna Nashihin ◽  
Nazid Mafaza ◽  
M.Okky Haryana
Keyword(s):  
Quality Control ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Quality Planning

Pengkajian Total Quality Management (TQM) dari perspektif   Edward Deming, Teori Juran, dan  Teori Crosby sangat urgen dilakukan guna menemukan konstruksi teoritis diterapkannya  Total Quality Management (TQM) di lembaga pendidikan.  Implementasi teori Edward Deming dapat dilakukan dengan langkah sebagai berikut ciptakan tujuan yang mantap demi perbaikan produk dan jasa, hentikan ketergantungan pada inspeksi masal dalam bidang pendidikan, akhiri kebiasaan melakukan hubungan bisnis hanya berdasarkan biay, perbaiki sistem produksi dan jasa secara konstan dan terus meneru, dan lembagakan metode pelatihan yang modern di tempat kerja. Lembagakan Kepemimpinan. Implementasi Teori Juran dalam Total Quality Management (TQM) dilakukan dengan tiga tahapan berikut, yaitu perencanaan kualitas (Quality Planning/QP), pengendalian kualitas (Quality Control/QC), dan perbaikan kualitas (Quality Improvement/QI). Implementasi Teori Crosby dalam Total Quality Management (TQM) dilakukan dengan langkah sebagai berikut; legitimasi Kebijakan, pengembangan konstituen, akumulasi sumber daya, desain Organisasi dan modifikasi, memobilisasi sumber daya dan aksi, dan pemantauan kemajuan dan dampak perubahan kebijakan.

Sign in / Sign up

Export Citation Format

Share Document