scholarly journals Impact of Total Quality Management Practices on Quality Performance: A Case Study on Armament Manufacturing Industry

2018 ◽  
Vol 7 (2) ◽  
pp. 58-63
Author(s):  
Hagos Berhane ◽  
Pramila Devi Maganti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Manufacturing Industry ◽  
Supplier Management ◽  
Total Quality ◽  
Information Analysis ◽  
Quality Performance ◽  
Training And Education ◽  
Quality Planning

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides continuous quality improvement, six sigma, just-in-time, and supply chain management approaches. This study investigated impact of TQM practices on quality performance in an armament manufacturing industry in Ethiopia. The quantitative approach and the survey method of collecting data were used. The five point Likert scale structured questionnaire was administered through the face-to-face method of collecting data. 340 questionnaires were randomly distributed to employees who are working in different factories in the two armament manufacturing industry. Eight factors related to TQM practices were initially selected as independent variables viz., leadership, customer focus, continuous improvement, employee involvement, training and education, supplier management, strategic quality planning, information analysis, and quality performance as dependent variable in the proposed model. Raw data was analysed with the help with SPSS software (version – 20). Mean, standard deviation, exploratory factor analyses, correlation, and multiple regression analyses were used to find the impact of TQM practices on quality performance. The results of this study supported the model proposed (R2 = 0.378, F = 36.292, p = 0.000). This study has shown that only three (viz., leadership, customer focus, and information analysis) of TQM practices significantly (p < 0.05) have positive impact on quality performance. It is recommended that industry should continue to implement TQM practices with all variables to improve quality performance. Industry should improve continuous improvement, employee involvement, training and education, supplier management, strategic quality planning more to overcome the barriers that prevent effective implementation of TQM practices.

scholarly journals Total Quality Management Practices on Employees’ Job Involvement in Nepalese Manufacturing Industry

Pravaha ◽  
2018 ◽  
Vol 24 (1) ◽  
pp. 18-30 ◽  
Author(s):  
Bhupindra Jung Basnet
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Manufacturing Industry ◽  
Management Practices ◽  
Job Involvement ◽  
Research Literature ◽  
Total Quality ◽  
Training And Education ◽  
Quality Management Practices ◽  
The Impact

The purpose of this paper is to examine the impact of total quality management practices on employees’ job involvement in Nepalese manufacturing industry. Structural questionnaire are used. Data was analyzed by employing correlation and sample regression analysis. The result of this study revealed that customer focus, training and education, teamwork, and organizational culture are positively associated with employees’ job involvement. This study contributes for advancing the TQM research literature to a better understanding of the association between TQM practices and employees’ job involvement within Nepalese manufacturing industry.Pravaha Vol. 24, No. 1, 2018, Page: 18-30

PENGARUH PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP QUALITY PERFORMANCE : STUDI PADA PERUSAHAAN JASA DI PEKANBARU

2010 ◽  
Author(s):  
Yesi Mutia Basri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Management ◽  
Service Firms ◽  
Total Quality ◽  
Information Analysis ◽  
Senior Managers ◽  
Quality Performance ◽  
Management Planning ◽  
Analysis Technique

The study examines impact total quality management (TQM) practices on quality performance. The empirical data for this study was drawn from a survey of 41 middle/senior managers from service firms in Pekanbaru. The analysis was conducted using regression analysis technique The findings indicate that partially only leadership, customer focus and process management have significant impact on quality performance, and people management, planning and information analysis have not significant impact on quality performance.

scholarly journals PERAN KEPALA SEKOLAH DALAM PENINGKATAN MUTU PENDIDIKAN PERSPEKTIF MANAJEMEN MUTU TERPADU STUDI KASUS DI SDUT BUMI KARTINI JEPARA

2017 ◽  
Vol 14 (2) ◽  
Author(s):  
Nur Rohman
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Research Subjects ◽  
Training And Education ◽  
Actual Performance ◽  
Quality Planning ◽  
Management Concepts ◽  
Management Concept

This study aims to describe the role of principals in improving the quality ofeducation perspective of total quality management concepts. This type ofresearch is the use of qualitative research. Jepara SDUT Bumi Kartini headof research subjects using interviews, observation, and documentation. The results showed that the head of SDUT Bumi Kartini Jepara has run aspectsof  Integrated Quality  Management  Concept among which are the First,the role as head of SDUT Bumi Kartini Jepara quality planning coordinationto the entire staff of   employees   and   also   the board  of  teachers  inconducting activities, involving all components, explains objectives to beachieved, forming  committees, monitoring and held meetings every want to do activities. Second, the role as head of quality control SDUT Bumi Kartini Jepara in  this  case are Ernawati, M.Pd undertaken an evaluation ofperformance, comparing actual performance with targets, holding monthlymeetings, specially in setting standards of performance, reward andpanishment, provides  guidance  to employees, asking for a report afteractivity and always provide motivation to Setaf council  employees  andteachers. Third, the role of quality   improvement   in this case the head ofSDUT Bumi Kartini Jepara conduct continuous improvement, conductsupervision per each semester, providing training and education to teachers and employees, held on the hour tutoring students outside of school  and work closely  with parents. Penelitian ini bertujuan untuk mendiskripsikan peran kepala sekolah dalam peningkatan mutu pendidikan perspektif konsep manajemen mutu terpadu. Jenis penelitian yang dipakai menggunakan penelitian kualitatif. Subyek penelitian adalah kepala SDUT Bumi Kartini Jepara dengan menggunakan metode wawancara, observasi, dan dokumentasi. Hasil penelitian didapatkan  bahwa  kepala SDUT Bumi Kartini Jepara  sudah menjalankan aspek-aspek Konsep Manajemen Mutu Terpadu  diantaranya  yaitu Pertama, peran  sebagai perencanaan  mutu  kepala SDUT Bumi Kartini Jepara melakukan koordinasi kepada seluruh staf karyawan dan juga dewan guru dalam melakukan kegiatan, melibatkan seluruh komponen, menjelaskan tujuan yang akan dicapai, membentuk panitia-panitia, mengadakan monitoring dan mengadakan melakukan kegiatan. Kedua, peran sebagai pengendalian mutu kepala SDUT Bumi Kartini Jepara dilakukan dengan mengadakan evaluasi kinerja,  membandingkan kinerja aktual dengan target, mengadakan rapat bulanan, menetapkan standar khusus dalam kinerja, memberikan reward dan punishment, memberikan arahan kepada pegawai, meminta laporan setelah kegiatan  dan  selalu memberikan motivasi kepada staf karyawan maupun dewan guru. Ketiga, peran sebagai perbaikan mutu dalam  hal ini kepala SDUT Bumi Kartini Jepara mengadakan perbaikan terus menerus, mengadakan supervisi setiap persemester, memberikan pelatihan dan pendidikan kepada guru dan pegawai, mengadakan bimbingan belajar siswa pada jam luar sekolah dan bekerja sama dengan orang tua murid.

scholarly journals Organisational culture, organisational learning and total quality management: A literature review and synthesis

1999 ◽  
Vol 22 (3) ◽  
pp. 162 ◽  
Author(s):  
Geoffrey Bloor
Keyword(s):  
Quality Management ◽  
Health Services ◽  
Literature Review ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Total Quality ◽  
Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) PERSPEKTIF TEORI EDWARD DEMING, JURAN, DAN CROSBY

2021 ◽  
Vol 3 (1) ◽  
pp. 50-60
Author(s):  
Husna Nashihin ◽  
Nazid Mafaza ◽  
M.Okky Haryana
Keyword(s):  
Quality Control ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Quality Planning

Pengkajian Total Quality Management (TQM) dari perspektif   Edward Deming, Teori Juran, dan  Teori Crosby sangat urgen dilakukan guna menemukan konstruksi teoritis diterapkannya  Total Quality Management (TQM) di lembaga pendidikan.  Implementasi teori Edward Deming dapat dilakukan dengan langkah sebagai berikut ciptakan tujuan yang mantap demi perbaikan produk dan jasa, hentikan ketergantungan pada inspeksi masal dalam bidang pendidikan, akhiri kebiasaan melakukan hubungan bisnis hanya berdasarkan biay, perbaiki sistem produksi dan jasa secara konstan dan terus meneru, dan lembagakan metode pelatihan yang modern di tempat kerja. Lembagakan Kepemimpinan. Implementasi Teori Juran dalam Total Quality Management (TQM) dilakukan dengan tiga tahapan berikut, yaitu perencanaan kualitas (Quality Planning/QP), pengendalian kualitas (Quality Control/QC), dan perbaikan kualitas (Quality Improvement/QI). Implementasi Teori Crosby dalam Total Quality Management (TQM) dilakukan dengan langkah sebagai berikut; legitimasi Kebijakan, pengembangan konstituen, akumulasi sumber daya, desain Organisasi dan modifikasi, memobilisasi sumber daya dan aksi, dan pemantauan kemajuan dan dampak perubahan kebijakan.

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