scholarly journals Identify and prioritize the factors affecting user satisfaction by Kano model and quality function development (QFD) integration methods: A Case Study at a technical and vocational workshop in Tehran

2018 ◽  
Vol 05 (04) ◽  
pp. 26-37
Author(s):  
Reza Khani Jazani
Keyword(s):  
User Satisfaction ◽  
Kano Model ◽  
Integration Methods ◽  
Quality Function ◽  
Factors Affecting ◽  
Quality Function Development

Integrating Visualization into Structured Public Involvement: Case Study of Highway Improvement in Central Kentucky

2002 ◽  
Vol 1817 (1) ◽  
pp. 50-57 ◽  
Author(s):  
Keiron Bailey ◽  
Joel Brumm ◽  
Ted Grossardt
Keyword(s):  
User Satisfaction ◽  
Public Involvement ◽  
Systems Approach ◽  
Three Dimensional ◽  
Factors Affecting ◽  
State Highway ◽  
Advanced Technologies ◽  
Design Options ◽  
State Highway Agencies

Public involvement in transportation infrastructure decision making is frequently mandated and is regarded as increasingly essential by a wide variety of stakeholders. The integration of advanced technologies, such as visualization, into this process is increasingly desired. However, public involvement processes often are regarded as problematic by many stakeholders and the state highway agencies charged with implementing them. Structured public involvement (SPI) is posited. SPI takes a systems approach toward the integration of advanced technologies into public involvement forums. Because the goal of public involvement is to increase user satisfaction with both the process and the outcomes, the characteristics of advanced technologies and their capacities for gathering useful feedback in public forums must be evaluated. Visualization is put forth as an enabling technology within an SPI framework. The properties, capacities, and transportation-related uses of three visualization modes are evaluated, and their operational features are discussed. A case study dealing with highway improvement in central Kentucky reveals that three-dimensional renderings are significantly preferred to twodimensional and virtual reality modes; the case study also shows that visualization should complement, not replace, other performance information. The role of electronic scoring as an integral component of this SPI protocol is emphasized, resulting in fast assessment and free expression of views. Factors affecting the efficiency of visualization are analyzed, and recommendations are presented for implementing SPI protocols that rely on visualization. These include investigating participants' previous experience with visualization, incorporating iterative public involvement in finalizing design options, and ensuring that the technologies are compatible with the chosen public involvement process.

Capture and evaluation of innovative ideas in early stages of product development

2019 ◽  
Vol 31 (6) ◽  
pp. 908-927 ◽  
Author(s):  
Peter Madzík
Keyword(s):  
Product Development ◽  
Innovation Process ◽  
Kano Model ◽  
Effect Analysis ◽  
Content Type ◽  
Factors Affecting ◽  
Early Stages ◽  
Structured Analysis ◽  
Idea Evaluation

Purpose The purpose of this paper is to propose a structured procedure for the capture and evaluation of innovative ideas in the early stages of product development. The procedure is designed to take account of internal and external factors affecting the value of innovative ideas. Design/methodology/approach The proposed procedure is based on divergent and convergent approaches to innovation. Ideas are generated and captured using targeted questions and subsequently evaluated using modifications of the Kano model and failure mode and effect analysis (FMEA). Idea evaluation considers four criteria – delight, originality, market share potential and simplicity – which are used to compute an “idea priority number”. Findings A case study looking at innovations in swimming goggles verified the validity of the proposed procedure. The procedure also supports fact-based decision making and applies a structured perspective to the innovation process that makes it easier to manage. Research limitations/implications The case study made use of a pilot survey in which 32 customers participated. Although the case study was only intended as a demonstration of the method’s use, such a sample size could lead to unreliable results in certain cases. Originality/value Applications of standard or expanded FMEA do not add value to a product because the main purpose of the approach is to prevent failure. The proposed inversion of FMEA logic combined with customer view via the Kano model offers a method for the structured analysis of product innovations. No similar approach to the evaluation of innovations has so far appeared in the literature.

scholarly journals An integration of kano model and quality function deployment technique - a case study using sport earphone

2019 ◽  
Vol 1150 ◽  
pp. 012025
Author(s):  
R Aliyu ◽  
A M T Arifin ◽  
R H A Haq ◽  
M F Hassan ◽  
M N A Rahman ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
Kano Model ◽  
Quality Function

scholarly journals User demands analysis of Eco-city based on the Kano model—An application to China case study

PLoS ONE ◽  
2021 ◽  
Vol 16 (3) ◽  
pp. e0248187
Author(s):  
Jinqiu Li ◽  
Qingqin Wang ◽  
Yitong Xuan ◽  
Hao Zhou
Keyword(s):  
User Satisfaction ◽  
Local Development ◽  
Green Building ◽  
Energy Utilization ◽  
Analysis Method ◽  
Kano Model ◽  
Analysis Methods ◽  
User Demand ◽  
The Relationship

Eco-cities have witnessed rapid growth in these years worldwide. As the Eco-cities entering operation stage gradually, more and more researchers have found that users (who are living or working in the Eco-cities) satisfaction is one of the most important factors to determine the success or failure of Eco-cities. Therefore, it is very important to investigate the user demands to attract more citizens willing to live or work in the Eco-cities, which will make the development of Eco-cities more sustainable and solid. The recent researches on user demands investigation and analysis in the Eco-cities mainly focused on understanding the user need itself, yet lack of research on the relationship between the user demand and user satisfaction. This paper initially introduced the Kano model analysis method to the research field of user demands in Eco-city, to explore the relationship between the user demand and user satisfaction. After proposing user demands library in Eco-city (including Land use, Ecological environment, Green building, Energy utilization, etc.), the user demands classification and importance analysis methods of Eco-city were proposed based on Kano model. The questionnaire survey for users of two Eco-cities in China as case study was conducted, consisted of user demand items questionnaire based on the Kano model and a questionnaire on the importance of the user demand items. By utilizing the integration of quantitative analysis methods based on the Kano model and Analytic Hierarchy Process (AHP) method, the final ranking of user demands importance was obtained. Comparing with the existing literatures in terms of user demands research for Eco-city, the user demands analysis method based on Kano model of this paper, is able to reveal the influence degree of user satisfaction towards the facilities and services provided in the Eco-city. The user demands analysis method can be used for other researchers worldwide to investigate and quantitively analyze user demands according to their local development situation and preference of Eco-city. The user demands analysis results obtained through this method, can benefit different stages of Eco-city.

scholarly journals Information Quality Function Deployment

2011 ◽  
pp. 26-51 ◽  
Author(s):  
Latif Al-Hakim
Keyword(s):  
Quality Function Deployment ◽  
Information Quality ◽  
Performance Measure ◽  
Healthcare Industry ◽  
Information Function ◽  
Quality Function ◽  
Factors Affecting ◽  
Initial Stage

This research maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ indicators. The latter forms an information performance measure known as ‘information orientation’ that measures the capability of an organisation to effectively manage and use information. This research stresses that the consistency between the two types of factors will improve the IQ function. Based on a case study from the healthcare industry, the research employs a modified quality function deployment (QFD) procedure referred to as information function development (IFD) in an attempt to match IQ dimensions with the IQ indicators in order to identify the most important factors affecting the IQ function deployment. The research is in its initial stage and may include subjective results. However, the methodology used could be further enhanced for more impartial outcomes.

QoE for Mobile TV Services

2011 ◽  
pp. 178-197 ◽  
Author(s):  
Florence Agboma ◽  
Antonio Liotta
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Development Stage ◽  
End User ◽  
Mobile Tv ◽  
Factors Affecting ◽  
Management Framework ◽  
User Centric

This chapter discusses the various issues that surround the development stage of mobile TV services. It highlights the importance of Quality of Experience (QoE), which is a shift in paradigm away from the widely studied Quality of Service (QoS). We discuss the factors affecting QoE and the types of assessment methods used to evaluate QoE. A QoE-layered model is presented with the aim of ensuring end-to-end user satisfaction. Using a case study, we develop a QoE management framework. We argue that gaining an understanding of users’ perceptions and their service quality expectations may assist in the development of QoE models that are user centric.

scholarly journals Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University's Website

2016 ◽  
pp. 52-86 ◽  
Author(s):  
Dorie Pandora Kesuma ◽  
Achmad Nizar Hidayanto ◽  
Meyliana ◽  
Kongkiti Phusavat ◽  
Dina Chahyati
Keyword(s):  
Service Quality ◽  
Quality Function Deployment ◽  
Service Design ◽  
Internet Technology ◽  
Design Framework ◽  
Kano Model ◽  
Quality Function ◽  
The University

Today's internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their customers, thus it is expected increasing customers' satisfaction. This research aims to develop a service design framework that can be used to evaluate the quality of website service at the university and formulate solutions for its improvement, by combining E-SERVQUAL, Kano Model, and Quality Function Deployment (QFD). To demonstrate the use of the proposed framework, we conducted a case study in one of the private universities in Palembang, Indonesia. Step by step of the framework usage is discussed, to provide a better understanding of the framework we are proposing.

Factors Affecting The Sustainability Of The Asphalt Roads: A Case Study Of Irbid Inner Ring Road, Jordan

2011 ◽  
Vol 1 (5) ◽  
pp. 93-94
Author(s):  
Eng. Nasr Ahmad Eng. Nasr Ahmad ◽  
◽  
Dr. Mihai Iliescu
Keyword(s):  
Factors Affecting ◽  
Ring Road
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