Mobile Health Application Framework for an Ideal User Experience: A User-Centered Design Approach for Clinicians

BACKGROUND Fetal alcohol spectrum disorders (FASD) are prevalent neurodevelopmental conditions. Significant barriers prevent family access to FASD-informed care. To improve accessibility, a scalable mobile health intervention for caregivers of children with FASD is under development. The app, called Families Moving Forward (FMF) Connect, is derived from the FMF Program, a parenting intervention tailored for FASD. FMF Connect has 5 components: Learning Modules, Family Forum, Library, Notebook, and Dashboard. OBJECTIVE This study assesses the feasibility of FMF Connect intervention prototypes. This includes examining app usage data and evaluating user experience to guide further refinements. METHODS Two rounds of beta-testing were conducted as part of a systematic approach to the development and evaluation of FMF Connect: (1) an iOS prototype was tested with 20 caregivers of children (aged 3-17 years) with FASD and 17 providers for the first round (April-May 2019) and (2) iOS and Android prototypes were tested with 25 caregivers and 1 provider for the second round (November-December 2019). After each 6-week trial, focus groups or individual interviews were completed. Usage analytics and thematic analysis were used to address feasibility objectives. RESULTS Across beta-test trials, 84% (38/45) of caregivers and 94% (17/18) of providers installed the FMF Connect app. Technological issues were tracked in real time with updates to address problems and expand app functionalities. On use days, caregivers averaged 20 minutes using the app; most of the time was spent watching videos in Learning Modules. Caregiver engagement with the Learning Modules varied across 5 usage pattern tiers. Overall, 67% (30/45) of caregivers posted at least once in the Family Forum. Interviews were completed by 26 caregivers and 16 providers. App evaluations generally did not differ according to usage pattern tier or demographic characteristics. Globally, app users were very positive, with 2.5 times more positive- than negative-coded segments across participants. Positive evaluations emphasized the benefits of accessible information and practical utility of the app. Informational and video content were described as especially valuable to caregivers. A number of affective and social benefits of the app were identified, aligning well with the caregivers’ stated motivators for app use. Negative evaluations of user experience generally emphasized technical and navigational aspects. Refinements were made on the basis of feedback during the first beta test, which were positively received during the second round. Participants offered many valuable recommendations for continuing app refinement, which is useful in improving user experience. CONCLUSIONS The results demonstrate that the FMF Connect intervention is acceptable and feasible for caregivers raising children with FASD. They will guide subsequent app refinement before large-scale randomized testing. This study used a systematic, user-centered design approach for app development and evaluation. The approach used here may illustrate a model that can broadly inform the development of mobile health and digital parenting interventions.

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A Mobile Health Application for the Fibromyalgia-Like Post-COVID19 Syndrome: Study Protocol for User Experience and Clinical Data Analysis (Preprint)

JMIR Research Protocols ◽

10.2196/32193 ◽

2021 ◽

Author(s):

Marc BLANCHARD ◽

Lars Backhaus ◽

Pedro Ming Azevedo ◽

Thomas Hügle

Keyword(s):

Data Analysis ◽

User Experience ◽

Clinical Data ◽

Study Protocol ◽

Mobile Health ◽

Mobile Health Application ◽

Clinical Data Analysis ◽

Health Application

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Evaluating User Experience of a Mobile Health Application ‘Halodoc’ using User Experience Questionnaire and Usability Testing

Jurnal Sistem Informasi ◽

10.21609/jsi.v17i1.1063 ◽

2021 ◽

Vol 17 (1) ◽

pp. 58-71

Author(s):

Mochammad Aldi Kushendriawan ◽

Harry Budi Santoso ◽

Panca O. Hadi Putra ◽

Martin Schrepp

Keyword(s):

User Experience ◽

Mobile Health ◽

Mixed Method ◽

Usability Testing ◽

Potential Source ◽

Mobile Health Application ◽

Health Application ◽

Google Play ◽

Method Approach ◽

Experience Questionnaire

This paper aims to evaluate the user experience of a mobile health application called Halodoc to keep the user using the application and keep from losing a potential source of revenue for Halodoc. Halodoc is one of the companies that use the internet to provide health services for its users. Halodoc has services such as features for consultation with doctors, online medicine purchases, and hospital appointments. Halodoc’s vision is to simplifying healthcare, but there are still many complaints and negative reviews about Halodoc on Google play store and Apple store about the usability. This paper uses a mixed-method approach using User Experience Questionnaire (UEQ) and Usability Testing. The results of the analysis were used as a reference for making the improvement designs. The results of the UEQ evaluation showed accordingly to the UEQ benchmark already a good level of UX. However, the usability test uncovered some concrete areas for improvement.

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A User Experience and eHealth Literacy Inspection of a Lab Test Interpretation Mobile App for Citizens

Studies in Health Technology and Informatics - Public Health and Informatics ◽

10.3233/shti210318 ◽

2021 ◽

Author(s):

Helen Monkman ◽

Leah Macdonald ◽

Janessa Griffith ◽

Blake Lesselroth

Keyword(s):

Health Literacy ◽

User Experience ◽

Mobile Health ◽

Mobile App ◽

Test Interpretation ◽

Specialized Training ◽

Ehealth Literacy ◽

Mobile Health Application ◽

Lab Test ◽

Health Application

People are increasingly able to access their laboratory (lab) results using patient-facing portals. However, lab reports for citizens are often identical to those for clinicians; without specialized training they can be near impossible to interpret. In this study, we inspected a mobile health application (app) that converts traditional lab results into a citizen-centred format. We used the Health Literacy Online (HLO) checklist to inspect the app. Our inspection revealed that most of the app’s strengths were related to its Organization of Content and Simple Navigation and most of its weaknesses were related to Engage Users. We also identified several usability and user experience (UX) issues that were beyond the purview of the HLO checklist. Although this app represents an important step towards making lab results universally accessible, we identified several opportunities for improvements that could increase its value to citizens.

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