Information Management and Information System Analysis to Support the Achievement of University Performance Agreements with the Government

State Universities in Indonesia have college performance agreement with Ministry of Education and Culture (MoEC) that consists of performance indicators and target achievements in a year. For assuring the integration, availability, and data validity of performance indicators, good information management with utilized information system is needed by entire working unit. Information management process to support data collection and target achievements on college performance agreement with MoEC in Brawijaya University still has many deficiencies. The process involves many stakeholders because it covers all areas of business in Brawijaya University (UB). Quality Asurance Center in UB as the unit that collects and processes the data of target achievements complained about data collection that takes a long time and it is often incomplete. The faculties, study programs, and other units experience the unavailability of most data and target performance indicators on information system that is used as reference for implementing business processes. The problem responded lightly by Information and Communication Technology Unit in Brawijaya University with consideration that Information System used is in accordance with the needs of the academic community. On the other hand, the responses about the problem from the lecturers, staff, and students are different. This research tries to explore and evaluate the problem and formulate the steps of transformations to refine the situation by using Soft Systems Methodology (SSM) with some additional Root Cause Analysis (RCA) stages. The major contribution of the research is giving the insights about the problem thoroughly comprising various perspective of stakeholders, transforming the refinement of the situation presented in conceptual model, and the stakeholders’ assessment of the conceptual model. This research also visualizes the implementation of RCA to dig up more perspective of the stakeholders and helps identifying the activities to construct conceptual model.

Augmented Reality Using Real-Object Tracking

Augmented reality applications in tourism usually use images as markers, such as brochures or information boards. However, it is still ineffective because users cannot interact directly with real-objects. This study aims to create applications that more interesting and interactive way which can be used by interacting directly with real-object. This research is located in Taman Ayun Temple, one of the tourism objects that are world cultural heritage in Bali. The application is designed with the real-object tracking augmented reality method using the Wikitude Android SDK platform. The application is built in Indonesian and English. The test results show that the percentage of the recognition of 40 objects from various directions is more than 80%, from a distance of 10 to 40 meters is more than 70%, from a good and moderate lighting condition is more than 80%, and recognize similar objects as a different object.

The Acceptance of Government Resource Planning System Using UTAUT 2

Government Resource Planning (GRP) system is a solution for managing all the resources that exist in government, namely people, technology, and business processes in it. This study aims to analyses how the acceptance of the Service and Licensing Information System for the Public (SIMPATIK) in the Investment Board and Integrated Licensing (DPMPTSP) of West Java Province. This study uses UTAUT 2 model that consist of six independent variables and two dependant variables. The relationship between the independent variable and the dependent variable is moderated by age, gender, and experience variables. The data used are primary data obtained from distributing questionnaires online to 42 DPMPTSP employees that using SIMPATIK. The hypothesis was tested with the SmartPLS and SPSS applications. The results show from a total of 14 hypotheses there are 3 hypotheses that have a significant or acceptable effect, while 11 other hypotheses are not significant or cannot be accepted.

Evaluating User Experience of a Mobile Health Application ‘Halodoc’ using User Experience Questionnaire and Usability Testing

This paper aims to evaluate the user experience of a mobile health application called Halodoc to keep the user using the application and keep from losing a potential source of revenue for Halodoc. Halodoc is one of the companies that use the internet to provide health services for its users. Halodoc has services such as features for consultation with doctors, online medicine purchases, and hospital appointments. Halodoc’s vision is to simplifying healthcare, but there are still many complaints and negative reviews about Halodoc on Google play store and Apple store about the usability. This paper uses a mixed-method approach using User Experience Questionnaire (UEQ) and Usability Testing. The results of the analysis were used as a reference for making the improvement designs. The results of the UEQ evaluation showed accordingly to the UEQ benchmark already a good level of UX. However, the usability test uncovered some concrete areas for improvement.

Correlations between Online Learning Media Types, First Access Time, Access Frequency, and Students’ Achievement in a Flipped Classroom Implementation

Since the 1960s, the world has seen how Information Technology (IT) influences education. In the present era, with the massive development of the Internet, various kinds of IT-assisted learning are popping up like mushrooms in the rainy season. However, no matter how advanced IT-assisted learning has been grown, learning media is still an inseparable part of education. In this study, we specifically present how the use of certain types of learning media correlated with students’ access behaviors and, more importantly, students’ achievement. The result shows that these factors have a positive correlation. In terms of media type influence towards students’ achievement, the media that has the appearance of the lecturer gives better achievement, compared to the media that only has audio, and the media that only consists of text and images.

Digital Humanities: Community Participation in the Balinese Language Digital Dictionary

In recent years, the capability of Balinese people to write and speak their mother tongue has declined significantly among the younger generations because of the growing influence and adoption of the national language, Bahasa Indonesia. It has spread rapidly among Balinese youth because it is considerably more straightforward than the Balinese language and is free of caste regulations. In this paper, we present the details of our digital humanities preservation research dealing with the Balinese language. We utilize community-based crowdsourcing to participate in expanding and enriching the BASABali Wiki digital dictionary in the form of an online competition. Ninety-six participants in 24 groups participated in our study, and their contribution populated 2686 new unique sentences to the BASABali Wiki digital dictionary. We also discuss the procedures employed to evaluate the digital dictionary: to receive feedback on the digital dictionary system and our approach to acquiring the knowledge of the community.

Information and Communication Technology Recommendations for the Further Development of a Robust National e-Health Strategy for Epidemics and Pandemics

This paper aims to provide recommendations for information and communication technology strategy that can support government actions to overcome epidemics and pandemics in Indonesia. The method used in this research is a qualitative approach by conducting a narrative review and discussion with four experts in the field of information and communication technology. The results of this study are recommendations related to people, process, technology, and data. The recommendations are inspired by the success of Internet in establishing public and private collaboration. This research is intended to assist the government in formulating information and communication technology policies to support government and health organization actions to overcome epidemics and pandemics.

Exploring E-learning Challenges During the Global COVID-19 Pandemic: A Review

The world is currently battling the coronavirus disease 2019 (COVID-19) that has been declared as a global pandemic since mid-March 2020. The pandemic has inevitably impacted social and economic activities of the nation, including those in the education sector. As the governments have mandated universities to close their campuses, learning activities has been forced to move online. In this difficult situation, many university administrators, lecturers, as well as students may find it difficult to adapt to the so-called “new normal” ways of learning. Hence, as this is an unprecedented situation, this study explores the challenges faced by universities as academic institutions, lecturers, and students. This study starts by conducting a literature review concerning the challenges in e-learning in context of a pandemic. Data collected are then analyzed qualitatively using inductive thematic analysis technique, resulting in a taxonomy of e-learning challenges during a pandemic. Our analysis shows that students are challenged by connectivity, e-learning system support, and technological and self-regulation issues. On the other hand, lecturers are being challenged by competency, operational, self-regulation, and isolation issues. Meanwhile, institutions identify financial support and change management as challenging issues. This study highlights the need for further investigation to address the aforementioned challenges in e-learning.

The Implementation of Multiple Information Security Governance (ISG) Frameworks Strategy and Critical Success Factors in Indonesia’s Oil and Gas Industry: Case Study of PT X

Oil and gas industry are among the largest contributor to the Indonesia’s foreign exchange. Many believe that information technology will be major driver for economic wealth in the oil and gas Industry. However, implementing information technology to support corporate business process brings vast information security risks. There is a need of comprehensive information security governance that can comply to information security standards and regulations. This research is conducted to evaluate the use of multiple ISG frameworks for implementing information security governance in a multinational oil and gas company. In detail, we evaluate the effectiveness of such framework, assess its implementation maturity level, and identify the success and inhibiting factors for implementing ISG frameworks. This study shows that framework XYZ, as a multiple ISG framework, is effective to cover the controls of ISO 17799, COSO, and IT Risk Framework at once. Meanwhile, the observed case study indicated lack of compliancy of Framework XYZ followed by the invention of gap between current ISG implementation efforts and company visions. Lastly, several success and inhibiting factors are identified in the ISG framework implementation at PT X.

Integration of Webqual Method to Importance Performance Analysis and Kano Model to Analyze System Quality of E-Government: Case Study LAPOR!

The management of public complaints in many institutions in Indonesia has not been managed effectively and integrated. Each institution works partially and not coordinated well. This causes duplication of handling complaint, or worse is a complaint possibly not handled by any of institution, due to the reason that the complaint is not their authority. For this reason, the Government of the Republic of Indonesia established a S4N-LAPOR!. Meanwhile, there are still some deficiencies in LAPOR. This research purpose is to analyze/evaluate LAPOR using an integration of Webqual method to Importance Performance Analysis (IPA) and Kano model. This research is only carried out by analyzing web-based LAPOR services. The questionnaires are distributed to 159 respondents. The webqual method is used to determine the dimension and attributes, while the IPA and Kano model is conducted for data analysis. The integration from the results of both data analysis shows that there are 14-attributes out of 23 that need to be the priority for LAPOR improvements.