Dispatch information affects diagnosis in paramedics: An experimental study of applied dual-process theory
Introduction. Previous research has shown that paramedics form intuitive impressions based on limited ‘pre-arrival’ dispatch information and this subsequently affects their diagnosis. However, this observation has never been experimentally studied. Method. This was an experimental study of 83 Australian undergraduate paramedics and 65 Australian paramedics with median 14 years’ experience (Range: 1 – 32 years). Participants responded to written vignettes in two parts that aimed to induce an intuitive impression by placing participants under time pressure and with a secondary task, followed by a diagnosis made without distraction or time pressure. The vignettes varied the likelihood of Acute Coronary Syndrome (ACS), and measured self-reports of typicality and confidence. Answer fluency, which is the ease with which the answer comes to mind, was also measured.Results. There was a difference in the proportion of participants diagnosing ACS according to what pre-arrival information was seen (.85 [95%CI: .78, .90] vs .74 [95%CI: .66, .81]; p = .03). Paramedics with greater than 14 years’ experience, were more likely to be affected by pre-arrival information in their diagnosis (.94 [78, .99] vs .67 [95%CI .48, .81]; p = .01). Answer fluency and confidence predicted impression, while the impression and confidence predicted final diagnosis.Conclusion. We have experimentally shown that pre-arrival information can affect subsequent diagnosis, increasing the chance of diagnostic error. The most experienced paramedics were most likely to be affected.