scholarly journals Implementasi Authorized Service Center Management System Berbasis Web di CV Next Solution

2021 ◽  
Vol 3 (2) ◽  
pp. 145-151
Author(s):  
Adi Rahmansyah ◽  
Sari Susanti
Keyword(s):  
Management System ◽  
Data Service ◽  
Service Center

Pengguna laptop yang semakin banyak membuat jasa-jasa perbaikan atau reparasi laptop yang marak berkembang. Sekian banyaknya laptop yang dititipkan pada service center untuk diperbaiki. CV Next Solution merupakan salah satu service center resmi dari Lenovo yang terletak di Kota Bandung. Seiring berjalannya waktu, jumlah kunjungan ke tempat service tersebut semakin banyak, hal ini membuat admin service kewalahan dalam menangani pendataan barang service dan pelanggannya.Prosedur pendataan dan pelacakan yang digunakan saat ini masih belum saling terintegrasi antara data yang terdapat pada admin service dengan teknisi. Solusi yang diajukan adalah dengan menerapkan authorized service center management system berbassis website dengan Laravel sebagai frameworknya dan MySQL sebagai databasenya yang terintegrasi di CV Next Solution. Waterfall merupakan metode yang digunakan untuk membangun sistem ini yang didalamnya mencakup mulaii dari analisa selanjutnya ke tahap desain dan yang terakhir tahap menyusun kode dan uji coba.. Hasilnya sistem informasi yang telah dibuat memudahkan teknisi mengecek history diagnosa perbaikan, serta mempercepat dan mengurangi beban kerja admin service. Sistem ini mampu mengintegrasikan pengelolaan data service yang sesuai dengan keinginan owner maupun kebutuhan pemrosesan data service di CV Next Solution. Kata kunci: Sistem Manajemen Service, Pemrograman Website, Framework Laravel.

Rapid Development of Multi-Source Heterogeneous Drilling Data Service System

2021 ◽  
Author(s):  
Zhong Cheng ◽  
Rongqiang Xu ◽  
Jianbing Chen ◽  
Ning Li ◽  
Xiaolong Yu ◽  
...  
Keyword(s):  
Data Management ◽  
Management System ◽  
Service System ◽  
Third Party ◽  
Data Management System ◽  
Data Service ◽  
Offshore Drilling ◽  
The Third ◽  
Drilling Data ◽  
Drilling Operations

Abstract Digital oil and gas field is an overly complex integrated information system, and with the continuous expansion of business scale and needs, oil companies will constantly raise more new and higher requirements for digital transformation. In the previous system construction, we adopted multi-phase, multi-vendor, multi-technology and multi-method, resulting in the problem of data silos and fragmentation. The result of the data management problems is that decisions are often made using incomplete information. Even when the desired data is accessible, requirements for gathering and formatting it may limit the amount of analysis performed before a timely decision must be made. Therefore, through the use of advanced computer technologies such as big data, cloud computing and IOT (internet of things), it has become our current goal to build an integrated data integration platform and provide unified data services to improve the company's bottom line. As part of the digital oilfield, offshore drilling operations is one of the potential areas where data processing and advanced analytics technology can be used to increase revenue, lower costs, and reduce risks. Building a data mining and analytics engine that uses multiple drilling data is a difficult challenge. The workflow of data processing and the timeliness of the analysis are major considerations for developing a data service solution. Most of the current analytical engines require more than one tool to have a complete system. Therefore, adopting an integrated system that combines all required tools will significantly help an organization to address the above challenges in a timely manner. This paper serves to provide a technical overview of the offshore drilling data service system currently developed and deployed. The data service system consists of four subsystems. They are the static data management system including structured data (job report) and unstructured data (design documentation and research report), the real-time data management system, the third-party software data management system integrating major industry software databases, and the cloud-based data visual application system providing dynamic analysis results to achieve timely optimization of the operations. Through a unified logical data model, it can realize the quick access to the third-party software data and application support; These subsystems are fully integrated and interact with each other to function as microservices, providing a one-stop solution for real-time drilling optimization and monitoring. This data service system has become a powerful decision support tool for the drilling operations team. The learned lessons and gained experiences from the system services presented here provide valuable guidance for future demands E&P and the industrial revolution.

The German Data Service Center for Business and Organizational Data (DSC-BO)

2012 ◽  
Vol 132 (4) ◽  
pp. 619-634 ◽  
Author(s):  
Susanne Edler, ◽  
Alexia Meyermann, ◽  
Tobias Gebel, ◽  
Stefan Liebig, ◽  
Martin Diewald,
Keyword(s):  
Data Service ◽  
Service Center ◽  
German Data

scholarly journals Data Documentation and Remote Computing at the International Data Service Center of IZA

2010 ◽  
Vol 32 (1) ◽  
pp. 6 ◽  
Author(s):  
Nikos Askitas
Keyword(s):  
Data Service ◽  
Service Center ◽  
International Data ◽  
Data Documentation

Data Documentation and Remote Computing at the International Data Service Center of IZA

scholarly journals Rapid Mapping for German Federal Authorities

2019 ◽  
Vol 1 ◽  
pp. 1-2
Author(s):  
Karsten Schmidt ◽  
Marian Graumann ◽  
Joachim Bobrich
Keyword(s):  
Project Management ◽  
Spatial Data ◽  
Management System ◽  
Service Center ◽  
Production Chain ◽  
Project Management System ◽  
Federal States ◽  
Rapid Mapping ◽  
The Cost ◽  
Cost Report

<p><strong>Abstract.</strong> The Federal Agency for Cartography and Geodesy (BKG) in Germany is a technical agency under the Federal Ministry of the Interior, Building and Community (BMI). The organization consists of three departments namely Geoinformation, Geodesy and a Business Operations/Support department. Each department has multiple units which carry out their own respective duty in their field of subject. Tasks related to providing and homogenizing spatial data are located inside the geoinformation department. The main focus lies here on uniting the data collected by the federal states to form different types of nationwide datasets. The geodesy department focusses on real time satellite navigation systems, very long baseline interferometry and geodetic reference systems.</p><p>A recent development in the federal authorities has been the demand for quick maps and spatial data to support fast decision making processes. The BKG has established a complete workflow which allows for rapid data processing and the distribution to the respective customers. It is split into six sub processes with several branching options, processing and backpropagation steps. This allows for a systematic approach to covering the customer’s demand for spatial data and for the internal production chain. The workflow is backed up by a project management system, a quality management system and a production management system each covered in a handbook specially prepared to ensure consistency along the workflow.</p><p>The workflow gets started by the customer posing their request either via the service center (SC) unit, via mail or phone or through the controlling institution as a decree or an executive order. The first contact is crucial as important information is being exchanged and a rough concept of the demand is shaped. Once the actual task has reached the BKG a ticket number and an internal processing identifier will be assigned by the SC and the resource manager (RM) respectively. These unique keys will be used for the communication with the customer and additionally utilized as a tool for the administrative actions being carried out in the background. This action involves querying the license status of the customer which in addition determines the maximum cost of the task and the authorization of the data being used. In parallel the task, now referred to as a ticket, is being implemented in the project management system. Certain additional information will be assigned to the ticket like the project manager (PM) and the project processor. Once this step has been completed the working directory for the ticket will be created by using a predefined folder structure. This structure is composed of a data, export, communications and documentation folder. Depending on the nature of the ticket various preconfigured templates are at hand and will be used to ensure uniformity of the final products. If needed further communication with the customer is carried out. Data research is the last step in this part of the workflow (see figure 1).</p><p>The processing of the actual data makes up most of the workflow regarding time. Aspects like a uniform styleguide and quality controls by colleagues are performed alongside the work progress. If any non comforming aspect is found, the feedback is given directly to the person in charge of the ticket while also being mirrored in the project management system. Once the product is ready for deployment, final communication with the customer is executed. Additional changes stated by the customer can be implemented whereby an extra iteration of the quality process will be necessary. The data deployment is either carried out as a print product, a DVD, an OGC service or via a download option (see figure 2).</p><p>The final steps of the workflow involve the report of delivery to the service center, the creation of the cost report and the closure of the ticket in the project management system. The cost report is created in a semi-automatic process from data stored in the project management system and combined with the material cost report. It is then send via e-mail to the service center which will carry out any necessary invoice collections. Furthermore the internal data folder structure is cleaned up and a screenshot is taken of the product to use it as a subsidiary product in the dedicated online gallery of created products. Finally the closing information is relayed to the service center and the ticket gets closed (see figure 3). This whole workflow can be executed within several hours, days or weeks, depending on the deadline imposed by the customer or the event. Actual rapid mapping activations are done by multiple people simultaneously working on different steps of the previously explained workflow. This allows for fast response times and the accomplishment of the activation in time.</p>

scholarly journals SISTEM INFORMASI MANAGEMEN COMPLAIN SERVICE CENTER DALAM MENINGKATKAN PELAYANAN TERHADAP CUSTOMER BERBASIS CRM DI GALLERY SMARTFREN KUNINGAN (Studi Kasus : Gallery Smartfren Kuningan)

2018 ◽  
Vol 12 (2) ◽  
Author(s):  
Meri Siti Maryam
Keyword(s):  
Customer Relationship Management ◽  
Management System ◽  
Customer Relations ◽  
Relationship Management ◽  
Customer Relationship ◽  
Service Center ◽  
Consumer Market ◽  
Business World ◽  
Telecommunication Companies ◽  
Management Method

The business world of the industry continues to grow to be part of one of the spearheads of telecommunication companies in an effort to realize the consumer market. Everyone present at the Kuningan Smartfren Gallery often happens to everyone who comes to the gallery to find people who want to access the hard service, in this case often in the gallery traversed by consumers who should be handled well by the smartfren while the number of waiters limited. The answer is that consumers often do complain to the party smartfren dikarnakan service dissatisfaction. To avoid these things then the management system will provide more effective complaints for every consumer who can access properly and on time. One form of method used to discuss the problem is the CRM method or known as Customer Relations Management. One of the implementation of CRM that fall into this category is in the form of sms gateway.Keywords: Customer Relationship Management Method, SMS GATEWAY

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