The Study on the Emotional Exhaustion and Safety Behavior of Flight Attendant due to Unruly Passenger Behavior on Board an Aircraft: Focused on the Moderating Effect of Organization Coping Plan

Purpose Based on the conservation of resources theory, the purpose of this paper is to develop and test the relationship between workplace ostracism and psychological distress of male employees. And depending on the leader member exchange (LMX) theory, it assumes that the relationship between workplace ostracism and psychological distress of male employees is moderated by the LMX. Design/methodology/approach For this, this study used a survey method and multiple regression analyses with multi-source data from 226 male Korean employees and their supervisors. Findings The results suggest the following. First, workplace ostracism was positively associated with job tension, emotional exhaustion and depressed moods at work for male employees. Second, there was a stronger positive relationship between workplace ostracism and job tension, or emotional exhaustion for male employees with low, as opposed to those with high, levels of LMX. Originality/value This study is the first one to examine the moderating effect of LMX on the relationship between workplace ostracism and psychological distress of male employees.

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The effect of organizational commitment on safety behaviors

The Korean Journal of Industrial and Organizational Psychology ◽

10.24230/kjiop.v24i1.51-73 ◽

2011 ◽

Vol 24 (1) ◽

pp. 51-73

Author(s):

Kwangsu Moon ◽

Jaehee Lee ◽

Shezeen Oah

Keyword(s):

Organizational Commitment ◽

Safety Climate ◽

Moderating Effect ◽

Future Research ◽

Safety Behaviors ◽

Normative Commitment ◽

Safety Behavior ◽

Compliance Behavior ◽

Safety Compliance ◽

Emotional Commitment

The purpose of this study was to examine the effects of organizational commitment on safety behavior and to explore moderating effect of safety climate between organizational commitment and safety behaviors. 215 workers were asked to respond to the questionnaires that measured various demographic variables, organizational commitment, safety climate and safety behaviors. A hierarchical regression was conducted to identify variables that had significant relationships with safety behaviors and to examine moderating effect of safety climate between organizational commitment and safety behaviors. Results indicated that the emotional commitment significantly predicted both safety compliance and participation behavior and the normative commitment significantly predicted safety compliance behavior. It was found that the safety climate was also a significant predictor for both safety compliance and participation behavior. In addition, safety climate had a moderating effect on the relation between emotional commitment and safety compliance behavior and normative commitment and safety compliance and participation behavior. Based on these results, the implications of this study and suggestions for future research were discussed.

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