scholarly journals Customer Value Analysis on Mobile Services: A Study on Mobile Service Users in Sri Lanka

2014 ◽  
Author(s):  
W.C.M. Welikala
Keyword(s):  
Sri Lanka ◽  
Customer Value ◽  
Mobile Services ◽  
Mobile Service ◽  
Service Users ◽  
Value Analysis ◽  
Customer Value Analysis

Key Attributes and the Use of Advanced Mobile Services

2011 ◽  
pp. 119-128
Author(s):  
Jennifer Blechar ◽  
Ioanna D. Constantiou ◽  
Jan Damsgaard
Keyword(s):  
Service Quality ◽  
Mobile Phone ◽  
Field Study ◽  
Service Use ◽  
Mobile Services ◽  
Western World ◽  
Mobile Service ◽  
Service Users ◽  
Technological Developments

Advanced mobile service use and adoption remains low in most of the Western world despite impressive technological developments. Much effort has thus been placed on better understanding the behavior of advanced mobile service users. Previous research efforts have identified several key attributes deemed to provide indications of the behavior of consumers in the m-services market. This chapter continues with this line of research by further exploring these key attributes of new mobile services. Through a field study of new mobile service use by 36 Danish mobile phone users, this chapter illustrates the manner in which users’ perceptions related to the key attributes of service quality, content-device fit and personalization were adversely affected after approximately three months of trial of the services offered.

Customer value analysis in a heterogeneous market

2001 ◽  
Vol 22 (9) ◽  
pp. 845-857 ◽  
Author(s):  
Wayne S. DeSarbo ◽  
Kamel Jedidi ◽  
Indrajit Sinha
Keyword(s):  
Customer Value ◽  
Value Analysis ◽  
Customer Value Analysis

scholarly journals Value Chain and Customer Value Analysis of Organic Food Supply Chain

2021 ◽  
Author(s):  
Ratih Ardia Sari ◽  
Sylvie Indah Kartika Sari ◽  
Angga Akbar Fanani ◽  
Qomariyatus Sholihah
Keyword(s):  
Supply Chain ◽  
Value Chain ◽  
Food Supply ◽  
Customer Value ◽  
Organic Food ◽  
Food Supply Chain ◽  
Value Analysis ◽  
Customer Value Analysis

Mobile Portals

2011 ◽  
pp. 587-593
Author(s):  
Ofir Turel ◽  
Alexander Serenko
Keyword(s):  
Service Providers ◽  
Mobile Services ◽  
The Body ◽  
First Century ◽  
Mobile Service ◽  
Service Users ◽  
International Telecommunication Union ◽  
International Telecommunication ◽  
Body Of Knowledge ◽  
High Penetration

The diffusion of mobile services is one of important technological phenomena of the twenty-first century (Dholakia & Dholakia, 2003). According to the International Telecommunication Union,1 the number of mobile service users had exceeded 1.5 billion individual subscribers by early 2005. This represents around one-quarter of the world’s population. The introduction of .mobi, a new top-level domain,2 is expected to further facilitate the usage of mobile services. Because of their high penetration rates, mobile services have received cross-disciplinary academic attention (e.g., Ruhi & Turel, 2005; Serenko & Bontis, 2004; Turel, Serenko & Bontis, 2007; Turel, 2006; Turel & Serenko, 2006; Turel & Yuan, 2006; Turel et al., 2006). While the body of knowledge on mobile services in general is growing (Krogstie, Lyytinen, Opdahl, Pernici, Siau, & Smolander, 2004), there seems to be a gap in our understanding of a basic, yet important service that mobile service providers offer, namely mobile portals (m-portals).

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