scholarly journals Customer Value Analysis of Small and Medium Enterprises in Internet Environment

Author(s):  
Biao Tong ◽  
Liang Li
2017 ◽  
Vol 38 (5) ◽  
pp. 18-26
Author(s):  
Gaël Le Floc’h ◽  
Laurent Scaringella

Purpose Literature on business models (BMs) has grown ve ry rapidly since the beginning of the twenty-first century, and although the theoretical and empirical literature has developed significantly, the number of practical and management-oriented studies remains relatively low. A recent debate in the field has focused on the definition of BM invariants: sensing customer needs, creating customer value, sustaining value creation and monetizing value. Extant empirical studies have mainly focused on multinational enterprises (MNEs) and successful BMs; however, this study concentrates on the failure of BMs in the case of small and medium enterprises (SMEs). An important source of a BM’s failure is the misalignment between MNE and SME involved in an acquisition. Design/methodology/approach Looking through the lens of the four BM constants, the aim of this study is to examine the case of the acquisition Domestic Heating (an SME) by Ventilair (an MNE). Findings Although both separate entities were achieving good results and each had a specific BM, the acquisition produced poor results mainly due to the misalignment of the two BMs. The findings lead the authors to make recommendations to practitioners on avoiding BM misalignment during an acquisition. Originality/value The authors encourage practitioners to enhance communication, promote organizational experiments, acknowledge specificities of both entities, foster employee commitment and ensure homogeneity in IT system usage.


2001 ◽  
Vol 22 (9) ◽  
pp. 845-857 ◽  
Author(s):  
Wayne S. DeSarbo ◽  
Kamel Jedidi ◽  
Indrajit Sinha

2021 ◽  
Author(s):  
Ratih Ardia Sari ◽  
Sylvie Indah Kartika Sari ◽  
Angga Akbar Fanani ◽  
Qomariyatus Sholihah

2009 ◽  
Vol 36 (3) ◽  
pp. 5909-5915 ◽  
Author(s):  
Shian-Chang Huang ◽  
En-Chi Chang ◽  
Hsin-Hung Wu

Society ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 1-18
Author(s):  
Yani Hendrayani ◽  
Uljanatunnisa Uljanatunnisa

The urgency of the COVID-19 pandemic in Indonesia continues to increase. Companies in Indonesia are now focusing on CSR programs to assist the government in accelerating the handling of COVID-19. This study aims to examine the form of social support by implementing CSR on the official website pages of 5 State-Owned Enterprises. The type of research used in this research is qualitative using a qualitative content analysis approach. Sampling used non-probability sampling method. The technique used was purposive sampling by taking samples of news content and various CSR activities on the website pages of 5 State-Owned Enterprises. The data analysis technique uses data coding using a deductive approach. The value analysis of CSR activities is implemented and implementing CSR based on the value state of defense. Otherwise, three CSR pillars, namely People, Profit, and Planet, are implemented in various CSR activities covering education, health, environment, infrastructure, community empowerment, disaster management, and special assistance to affected communities. The Result of the seven categories, the three most frequently encountered are community economic empowerment support through Micro, Small, and Medium Enterprises (MSMEs) and health support and educational support.


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